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0 This FAQ provides answers to basic questions about Telegram. This FAQ provides answers to basic questions about Telegram.
1 Check out our Advanced FAQ for more technical information. Check out our Advanced FAQ for more technical information.
2 General General
3 What is Telegram? What is Telegram?
4 Who is it for? Who is it for?
5 How is it different from WhatsApp? How is it different from WhatsApp?
6 How old is Telegram? How old is Telegram?
7 Is it available on my device? Is it available on my device?
8 Who are the people behind Telegram? Who are the people behind Telegram?
9 How do you make money? How do you make money?
10 What are your thoughts on internet privacy? What are your thoughts on internet privacy?
11 Do you process takedown requests? Do you process takedown requests?
12 Telegram Basics Telegram Basics
13 Who can I message? Who can I message?
14 Who has Telegram? Who has Telegram?
15 Inviting friends Inviting friends
16 What do the green checks mean in Telegram? What do the green checks mean in Telegram?
17 Can I hide my ‘last seen’? Can I hide my ‘last seen’?
18 Who can see me ‘online’? Who can see me ‘online’?
19 Calls and video calls Calls and video calls
20 Using emoticons on iOS Using emoticons on iOS
21 Groups, Supergroups, and Channels Groups, Supergroups, and Channels
22 How are they all different? How are they all different?
23 Creating a group Creating a group
24 Upgrading to supergroups Upgrading to supergroups
25 Adding members and using Invite Links Adding members and using Invite Links
26 Usernames and telegram.me Usernames and telegram.me
27 What are usernames? How do I get one? What are usernames? How do I get one?
28 How does telegram.me work? How does telegram.me work?
29 What can I use as my username? What can I use as my username?
30 Do I need a username? Do I need a username?
31 Will people know my number? Will people know my number?
32 How do I delete my username? How do I delete my username?
33 What do I do if my username is taken? What do I do if my username is taken?
34 Bots Bots
35 How do I create a bot? How do I create a bot?
36 How do I get rid of a bot? How do I get rid of a bot?
37 Are bots safe? Are bots safe?
38 Where can I get more bots? Where can I get more bots?
39 Security Security
40 How secure is Telegram? How secure is Telegram?
41 How do you encrypt data? How do you encrypt data?
42 Why should I trust you? Why should I trust you?
43 Do I need to trust Telegram for it to be secure? Do I need to trust Telegram for it to be secure?
44 What if my hacker friend doubts you? What if my hacker friend doubts you?
45 Can Telegram protect me against everything? Can Telegram protect me against everything?
46 Secret Chats Secret Chats
47 What is a secret chat? What is a secret chat?
48 Starting a secret chat Starting a secret chat
49 Using the self-destruct timer Using the self-destruct timer
50 Encryption key picture Encryption key picture
51 Why not make all chats ‘secret’? Why not make all chats ‘secret’?
52 Deeper Questions Deeper Questions
53 Why not open source everything? Why not open source everything?
54 Can I use my own server? Can I use my own server?
55 Can I use the Telegram API? Can I use the Telegram API?
56 Do you have a Privacy Policy? Do you have a Privacy Policy?
57 Why do you have two apps in the Mac App store? Why do you have two apps in the Mac App store?
58 Can I translate Telegram? Can I translate Telegram?
59 Can I help? Can I help?
60 Your Account Your Account
61 Logging out Logging out
62 Changing your phone number Changing your phone number
63 Deleting a Telegram account Deleting a Telegram account
64 How does account self-destruction work? How does account self-destruction work?
65 My phone was stolen. What do I do? My phone was stolen. What do I do?
66 Troubleshooting Troubleshooting
67 SMS, login, register SMS, login, register
68 Notification problems Notification problems
69 Problems with contacts Problems with contacts
70 Deleting contacts on Android and WP Deleting contacts on Android and WP
71 Secret Chats Secret Chats
72 Can't send messages to non contacts Can't send messages to non contacts
73 Contact Telegram Support Contact Telegram Support
74 Follow Us on Twitter Follow Us on Twitter
75 Facebook Facebook
76 Advanced FAQ Advanced FAQ
77 General Questions General Questions
78 Q: What is Telegram? What do I do here? Q: What is Telegram? What do I do here?
79 Telegram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers. Telegram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers.
80 With Telegram, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 1000 people or channels for broadcasting to unlimited audiences. You can write to your phone contacts and find people by their usernames . As a result, Telegram is like SMS and email combined — and can take care of all your personal or business messaging needs. With Telegram, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 1000 people or channels for broadcasting to unlimited audiences. You can write to your phone contacts and find people by their usernames . As a result, Telegram is like SMS and email combined — and can take care of all your personal or business messaging needs.
81 Q: Who is Telegram for? Q: Who is Telegram for?
82 Telegram is for everyone who wants fast and reliable messaging. Business users and small teams may like the large groups, desktop apps and powerful file sharing options. Since Telegram groups can have up to 1000 members, we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient. Telegram is for everyone who wants fast and reliable messaging. Business users and small teams may like the large groups, desktop apps and powerful file sharing options. Since Telegram groups can have up to 1000 members , we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient.
83 In case you're more into pictures, Telegram has animated gif search , a state of the art photo editor and an open sticker platform . What‘s more, there is no need to worry about disk space on your device. With Telegram’s cloud support and cache management options , Telegram can take up nearly zero space on your phone. In case you're more into pictures, Telegram has animated gif search , a state of the art photo editor and an open sticker platform . What‘s more, there is no need to worry about disk space on your device. With Telegram’s cloud support and cache management options , Telegram can take up nearly zero space on your phone.
84 Those looking for extra privacy should check out our advanced settings and rather revolutionary policy . And if you want secrecy, try our device-specific Secret Chats with self-destructing messages, photos, and videos — and lock your app with an additional passcode . Those looking for extra privacy should check out our advanced settings and rather revolutionary policy . And if you want secrecy, try our device-specific Secret Chats with self-destructing messages, photos, and videos — and lock your app with an additional passcode .
85 We keep evolving — check out the blog and follow us on twitter to stay in touch. We keep evolving — check out the blog and follow us on twitter to stay in touch.
86 Q: How is Telegram different from WhatsApp? Q: How is Telegram different from WhatsApp?
87 Unlike WhatsApp, Telegram is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 1,5 GB each. And if you don't want to store that data on your device, you can always keep it in the cloud . Unlike WhatsApp, Telegram is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 1,5 GB each. And if you don't want to store that data on your device, you can always keep it in the cloud .
88 Thanks to our multi-data center infrastructure and encryption, Telegram is faster and way more secure . On top of that, Telegram is free and will stay free — no ads, no subscription fees, forever. Thanks to our multi-data center infrastructure and encryption, Telegram is faster and way more secure . On top of that, Telegram is free and will stay free — no ads, no subscription fees, forever.
89 Our API is open, and we welcome developers to create their own Telegram apps. We also have a Bot API , a platform for developers that allows anyone to easily build specialized tools for Telegram. Our API is open, and we welcome developers to create their own Telegram apps. We also have a Bot API , a platform for developers that allows anyone to easily build specialized tools for Telegram.
90 And that‘s just the tip of the iceberg. Don’t forget to check out this paragraph for even more exclusive stuff. And that‘s just the tip of the iceberg. Don’t forget to check out this paragraph for even more exclusive stuff.
91 Q: How old is Telegram? Q: How old is Telegram?
92 Telegram for iOS was launched on August 14, 2013. The alpha version of Telegram for Android officially launched on October 20, 2013. More and more Telegram clients appear, built by independent developers using Telegram's open platform . Telegram for iOS was launched on August 14, 2013. The alpha version of Telegram for Android officially launched on October 20, 2013. More and more Telegram clients appear, built by independent developers using Telegram's open platform .
93 Q: Which devices can I use? Q: Which devices can I use?
94 You can use Telegram on smartphones, tablets, and even computers. We have apps for iOS (6 and above), Android (2.2 and up) and Windows Phone . You can also use Telegram's web version or install one of our desktop apps for Windows, OSX, and Linux. You can use Telegram on smartphones, tablets, and even computers. We have apps for iOS (6 and above), Android (2.2 and up) and Windows Phone . You can also use Telegram's web version or install one of our desktop apps for Windows, OSX, and Linux.
95 You can log in to Telegram from as many of your devices as you like — all at the same time. Just use your main mobile phone number to log in everywhere. You can log in to Telegram from as many of your devices as you like — all at the same time. Just use your main mobile phone number to log in everywhere.
96 Our API is open for developers, should you want to build your own applications for other platforms. Our API is open for developers, should you want to build your own applications for other platforms.
97 Q: Who are the people behind Telegram? Q: Who are the people behind Telegram?
98 Telegram is supported by Pavel and Nikolai Durov. Pavel supports Telegram financially and ideologically while Nikolai's input is technological. To make Telegram possible, Nikolai developed a unique custom data protocol, which is open, secure and optimized for work with multiple data-centers. As a result, Telegram combines security, reliability and speed on any network. Telegram is supported by Pavel and Nikolai Durov. Pavel supports Telegram financially and ideologically while Nikolai's input is technological. To make Telegram possible, Nikolai developed a unique custom data protocol, which is open, secure and optimized for work with multiple data-centers. As a result, Telegram combines security, reliability and speed on any network.
99 While the Durov brothers were born in Russia, as were some of the key developers, Telegram is not connected to Russia – legally or physically. Telegram's HQ is in Berlin. While the Durov brothers were born in Russia, as were some of the key developers, Telegram is not connected to Russia – legally or physically. Telegram's HQ is in Berlin.
100 See also: articles about Telegram See also: articles about Telegram
101 Q: Will you have ads? Or sell my data? Or steal my beloved and enslave my children? Q: Will you have ads? Or sell my data? Or steal my beloved and enslave my children?
102 No. No.
103 Q: How are you going to make money out of this? Q: How are you going to make money out of this?
104 We believe in fast and secure messaging that is also 100% free. We believe in fast and secure messaging that is also 100% free.
105 Pavel Durov, who shares our vision, supplied Telegram with a generous donation through his Digital Fortress fund, so we have quite enough money for the time being. If Telegram runs out, we'll invite our users to donate and add non-essential paid options to break even. But making profits will never be a goal for Telegram. Pavel Durov, who shares our vision, supplied Telegram with a generous donation through his Digital Fortress fund, so we have quite enough money for the time being. If Telegram runs out, we'll invite our users to donate and add non-essential paid options to break even. But making profits will never be a goal for Telegram.
106 Q: What are your thoughts on internet privacy? Q: What are your thoughts on internet privacy?
107 Big internet companies like Facebook or Google have effectively hijacked the privacy discourse in the recent years. Their marketers managed to convince the public that the most important things about privacy are superficial tools that allow hiding your public posts or your profile pictures from the people around you. Adding these superficial tools enables companies to calm down the public and change nothing in how they are turning over private data to marketers and other third parties. Big internet companies like Facebook or Google have effectively hijacked the privacy discourse in the recent years. Their marketers managed to convince the public that the most important things about privacy are superficial tools that allow hiding your public posts or your profile pictures from the people around you. Adding these superficial tools enables companies to calm down the public and change nothing in how they are turning over private data to marketers and other third parties.
108 At Telegram we think that the two most important components of Internet privacy should be instead: At Telegram we think that the two most important components of Internet privacy should be instead:
109 Protecting your private conversations from snooping third parties, such as officials, employers, etc. Protecting your private conversations from snooping third parties, such as officials, employers, etc.
110 Protecting your personal data from third parties, such as marketers, advertisers, etc. Protecting your personal data from third parties, such as marketers, advertisers, etc.
111 This is what everybody should care about, and these are some of our top priorities. Telegram is a non-commercial project with an aim to create a truly free messenger, without the usual caveats . This means that instead of diverting public attention with low-impact settings, we can afford to focus on the real privacy issues that exist in the modern world. This is what everybody should care about, and these are some of our top priorities. Telegram is a non-commercial project with an aim to create a truly free messenger, without the usual caveats . This means that instead of diverting public attention with low-impact settings, we can afford to focus on the real privacy issues that exist in the modern world.
112 Q: There's illegal content on Telegram. How do I take it down? Q: There's illegal content on Telegram. How do I take it down?
113 All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them. All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them.
114 But sticker sets, channels and bots on Telegram are publicly available. If you find sticker sets or bots on Telegram that you think are illegal, please ping us at abuse@telegram.org But sticker sets, channels and bots on Telegram are publicly available. If you find sticker sets or bots on Telegram that you think are illegal, please ping us at abuse@telegram.org
115 Q: Wait! 0_o Do you process take-down requests from third parties? Q: Wait! 0_o Do you process take-down requests from third parties?
116 Our mission is to provide a secure means of communication that work everywhere on the planet. To do that in the places where it is most needed (and to continue distributing Telegram through the App Store and Google Play), we have to process legitimate requests to take down illegal public content (sticker sets, bots, and channels) within the app. For example, we can take down sticker sets that violate intellectual property rights or porn bots in countries where pornography is illegal. Our mission is to provide a secure means of communication that work everywhere on the planet. To do that in the places where it is most needed (and to continue distributing Telegram through the App Store and Google Play), we have to process legitimate requests to take down illegal public content (sticker sets, bots, and channels) within the app. For example, we can take down sticker sets that violate intellectual property rights or porn bots in countries where pornography is illegal.
117 User-uploaded stickers sets, channels, and bots by third-party developers are not part of the core Telegram UI. Whenever we receive a complaint at abuse@telegram.org regarding the legality of public content, we perform the necessary legal checks and take it down when deemed appropriate. User-uploaded stickers sets, channels, and bots by third-party developers are not part of the core Telegram UI. Whenever we receive a complaint at abuse@telegram.org regarding the legality of public content, we perform the necessary legal checks and take it down when deemed appropriate.
118 Please note that this does not apply to local restrictions on freedom of speech. For example, if criticizing the government is illegal in some country, Telegram won‘t be a part of such politically motivated censorship. This goes against our founders’ principles . While we do block terrorist (e.g. ISIS-related) bots and channels, we will not block anybody who peacefully expresses alternative opinions. Please note that this does not apply to local restrictions on freedom of speech. For example, if criticizing the government is illegal in some country, Telegram won‘t be a part of such politically motivated censorship. This goes against our founders’ principles . While we do block terrorist (e.g. ISIS-related) bots and channels, we will not block anybody who peacefully expresses alternative opinions.
119 Q: My bot or sticker set was banned unfairly, what do I do? Q: My bot or sticker set was banned unfairly, what do I do?
120 If you think we banned your bot, channel or sticker set for no apparent reasons, drop us a line at abuse@telegram.org . If you think we banned your bot, channel or sticker set for no apparent reasons, drop us a line at abuse@telegram.org .
121 Telegram Basics Telegram Basics
122 Q: Who can I write to? Q: Who can I write to?
123 You can write to people who are in your phone contacts and have Telegram. You can write to people who are in your phone contacts and have Telegram.
124 You can also select a public username for your Telegram account. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number. You can learn more about usernames here . You can also select a public username for your Telegram account. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number. You can learn more about usernames here .
125 Q: How do I know who in my contacts has Telegram? Q: How do I know who in my contacts has Telegram?
126 Your contacts, who have Telegram, are shown at the top of your Contacts. They also have pictures. Your contacts, who have Telegram, are shown at the top of your Contacts. They also have pictures.
127 Q: How do I invite my friends? Q: How do I invite my friends?
128 iOS: The basic invitations are simple SMS messages. They will be charged as standard outgoing SMS by your carrier (unless sent via iMessage). Naturally, you have other options to bring your friends here. Try sending them a download link via any other messaging service: email, Facebook, WhatsApp, an actual telegram — you name it. The link: https://telegram.org/dl/ iOS: The basic invitations are simple SMS messages. They will be charged as standard outgoing SMS by your carrier (unless sent via iMessage). Naturally, you have other options to bring your friends here. Try sending them a download link via any other messaging service: email, Facebook, WhatsApp, an actual telegram — you name it. The link: https://telegram.org/dl/
129 Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations. Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations.
130 Windows Phone: Go to Contacts — Invite Friends. Then choose an application via which you would like to send out invitations. Windows Phone: Go to Contacts — Invite Friends. Then choose an application via which you would like to send out invitations.
131 You can give your friends a telegram.me link with your username so that they can easily find you on Telegram even if they don't have your phone number. You can give your friends a telegram.me link with your username so that they can easily find you on Telegram even if they don't have your phone number.
132 Q: What do the green checks mean? Q: What do the green checks mean?
133 One check — message delivered to the Telegram cloud and your friend has been notified if he allows notifications. One check — message delivered to the Telegram cloud and your friend has been notified if he allows notifications.
134 Two checks — message read (your friend opened Telegram and opened the conversation with the message). Two checks — message read (your friend opened Telegram and opened the conversation with the message).
135 We don‘t have a ’delivered to device' status for messages because Telegram can run on as many devices as you want. So which particular one would that check mean? We don‘t have a ’delivered to device' status for messages because Telegram can run on as many devices as you want. So which particular one would that check mean?
136 Q: Can I hide my ‘last seen’ time? Q: Can I hide my ‘last seen’ time?
137 You can choose who sees this info in Privacy and Security settings (introduced in Telegram for Android 2.0, and iOS version 2.7.2). You can choose who sees this info in Privacy and Security settings (introduced in Telegram for Android 2.0, and iOS version 2.7.2).
138 Remember that you won‘t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over Telegram. There are four possible approximate values: Remember that you won‘t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over Telegram. There are four possible approximate values:
139 Last seen recently — covers anything between 1 second and 2-3 days Last seen recently — covers anything between 1 second and 2-3 days
140 Last seen within a week — between 2-3 and seven days Last seen within a week — between 2-3 and seven days
141 Last seen within a month — between 6-7 days and a month Last seen within a month — between 6-7 days and a month
142 Last seen long time ago — more than a month (this is also always shown to blocked users) Last seen long time ago — more than a month (this is also always shown to blocked users)
143 Q: Who can see me ‘online’? Q: Who can see me ‘online’?
144 The last seen rules apply to your online status as well. People can only see you online if you're sharing your last seen status with them. There is one exception to this: people will be able to see you online for a brief period when you send them a message in a one-on-one chat or in a group where you both are members. The last seen rules apply to your online status as well. People can only see you online if you're sharing your last seen status with them. There is one exception to this: people will be able to see you online for a brief period when you send them a message in a one-on-one chat or in a group where you both are members.
145 Q: Can I make calls or video calls via Telegram? Q: Can I make calls or video calls via Telegram?
146 We specialize in sending messages, large media and files — and we do this better than anyone out there. There are still many things that we can revolutionize in messaging. And messaging is obviously trending at the moment, so our focus remains in that area for now. We specialize in sending messages, large media and files — and we do this better than anyone out there. There are still many things that we can revolutionize in messaging. And messaging is obviously trending at the moment, so our focus remains in that area for now.
147 Q: How can I use emoticons in Telegram on my iOS device? Q: How can I use emoticons in Telegram on my iOS device?
148 We support emoji emoticons. Simply enable the Emoji keyboard in your iOS device‘s Settings (General – Keyboards – Add New Keyboard… – Emoji). Then switch to that keyboard whenever you’re out of words. We support emoji emoticons. Simply enable the Emoji keyboard in your iOS device‘s Settings (General – Keyboards – Add New Keyboard… – Emoji). Then switch to that keyboard whenever you’re out of words.
149 Groups, Supergroups, and Channels Groups, Supergroups, and Channels
150 Q: What's the difference between groups, supergroups, and channels? Q: What's the difference between groups, supergroups, and channels?
151 Telegram groups are ideal for sharing stuff with friends and family or collaboration in small teams, they can have up to 200 members and by default everyone can add new people and edit the name and group photo. Telegram groups are ideal for sharing stuff with friends and family or collaboration in small teams, they can have up to 200 members and by default everyone can add new people and edit the name and group photo.
152 If your group grows to a very large community, you can upgrade it into a more centralized supergroup. Supergroups can have up to 1000 members and have a unified history, deleted messages will disappear for everyone. If your group grows to a very large community, you can upgrade it into a more centralized supergroup. Supergroups can have up to 1000 members and have a unified history, deleted messages will disappear for everyone.
153 Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited amount of members. When you post in a channel, the message is signed with the channel's name and photo and not your own. Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited amount of members. When you post in a channel, the message is signed with the channel's name and photo and not your own.
154 Read more about channels in the Channels FAQ » Read more about channels in the Channels FAQ »
155 Q: How do I create a group? Q: How do I create a group?
156 iOS: Start a new message (tap the icon in the top right corner in Chats). Then ‘New Group’. iOS: Start a new message (tap the icon in the top right corner in Chats). Then ‘New Group’.
157 Android: Tap the circular pencil icon in the chats list. Then ‘New Group’. Android: Tap the circular pencil icon in the chats list. Then ‘New Group’.
158 Windows Phone: Tap the “+” button on the bottom bar. Then ‘New Group’. Windows Phone: Tap the “+” button on the bottom bar. Then ‘New Group’.
159 Q: Can I assign administrators? Q: Can I assign administrators?
160 Telegram groups are democratic by design. Everyone can invite new members and change the group‘s name and photo, which is ideal for small bands of friends or coworkers. For larger communities that need more administration, we’ve introduced a special restricted mode. Telegram groups are democratic by design. Everyone can invite new members and change the group‘s name and photo, which is ideal for small bands of friends or coworkers. For larger communities that need more administration, we’ve introduced a special restricted mode.
161 In the restricted mode, only administrators can add new people and change the name and photo of the group. Admins also have the power to remove other members from the group. In the restricted mode, only administrators can add new people and change the name and photo of the group. Admins also have the power to remove other members from the group.
162 iOS: Go to Group Info (tap the photo in the top right corner on the group‘s chat screen) — Edit — Add Admins. Disable ’All Members Are Admins' and appoint admins from the list. iOS: Go to Group Info (tap the photo in the top right corner on the group‘s chat screen) — Edit — Add Admins. Disable ’All Members Are Admins' and appoint admins from the list.
163 Android: Go to Group Info (tap the name in the header) — … (in the top right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint admins from the list. Android: Go to Group Info (tap the name in the header) — … (in the top right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint admins from the list.
164 WP: Go to Group Info (tap the name in the header) — … (in the bottom right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint people from the list. WP: Go to Group Info (tap the name in the header) — … (in the bottom right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint people from the list.
165 Q: How do I upgrade to a supergroup? Q: How do I upgrade to a supergroup?
166 When your group reaches the members limit (currently at 200 users), it becomes possible to upgrade it to a more centralized supergroup that can get up to 1000 members. To do this, go to Group Info and choose ‘Upgrade to Supergroup’. This action is irreversible, sorry. When your group reaches the members limit (currently at 200 users), it becomes possible to upgrade it to a more centralized supergroup that can get up to 1000 members. To do this, go to Group Info and choose ‘Upgrade to Supergroup’. This action is irreversible, sorry.
167 Things you'll like about your supergroup: Things you'll like about your supergroup:
168 New members can see the entire message history when they join. New members can see the entire message history when they join.
169 Deleted messages will disappear for all members. Deleted messages will disappear for all members.
170 Supergroups are muted by default and send fewer joined/left notifications. Supergroups are muted by default and send fewer joined/left notifications.
171 Things you may not like about your supergroup: Things you may not like about your supergroup:
172 There's no online members counter in the header. (for now) There's no online members counter in the header. (for now)
173 People in members list are sorted by last activity in the group, not by last seen. (for now) People in members list are sorted by last activity in the group, not by last seen. (for now)
174 Ordinary members can only delete their own messages. Ordinary members can only delete their own messages.
175 Members can't invite new people, members can join via invite link or be added by admins. Members can't invite new people, members can join via invite link or be added by admins.
176 Q: How do I add more members? What's an invite link? Q: How do I add more members? What's an invite link?
177 You can add your contacts, or using search by username . You can add your contacts, or using search by username .
178 It is easy to migrate existing groups to Telegram by sending people an invite link. To create an invite link, go to Group Info — Add Member — Invite to Group via Link. It is easy to migrate existing groups to Telegram by sending people an invite link. To create an invite link, go to Group Info — Add Member — Invite to Group via Link.
179 Anyone who has Telegram installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately. Anyone who has Telegram installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately.
180 Read more about invite links in our blog » Read more about invite links in our blog »
181 Usernames and telegram.me Usernames and telegram.me
182 Q: What are usernames? How do I get one? Q: What are usernames? How do I get one?
183 You can set up a public username on Telegram. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Telegram. You can set up a public username on Telegram. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Telegram.
184 You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames. You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames.
185 Q: How does telegram.me work? Q: How does telegram.me work?
186 Once you've set up a username, you can give people a telegram.me/YourUsernameHere link. Opening that link on their phone will automatically fire up their Telegram app and open a chat with you. You can share username links with friends, write them on business cards or put them up on your website. Once you've set up a username, you can give people a telegram.me/YourUsernameHere link. Opening that link on their phone will automatically fire up their Telegram app and open a chat with you. You can share username links with friends, write them on business cards or put them up on your website.
187 This way people can contact you on Telegram without knowing your phone number. This way people can contact you on Telegram without knowing your phone number.
188 Q: What can I use as my username? Q: What can I use as my username?
189 You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Telegram will store your capitalization preferences (e.g. Telegram and TeleGram is the same user). The username must be at least five characters long. You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Telegram will store your capitalization preferences (e.g. Telegram and TeleGram is the same user). The username must be at least five characters long.
190 Q: Do I need a username? Q: Do I need a username?
191 You don‘t have to get one. Remember that Telegram usernames are public and choosing a username on Telegram makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username. You don‘t have to get one. Remember that Telegram usernames are public and choosing a username on Telegram makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username.
192 Q: If someone finds me by username, messages and I reply — will they know my number? Q: If someone finds me by username, messages and I reply — will they know my number?
193 No. Neither party will see another‘s phone number. This is similar to the case when you message a person who you’ve met in a Telegram group. No. Neither party will see another‘s phone number. This is similar to the case when you message a person who you’ve met in a Telegram group.
194 There is one exception to this: just as in the case of all Telegram messages, if you have somebody‘s number saved as a contact and you send them a message, your number also becomes visible to them. Just like with SMS. This happens regardless of how you open the conversation with that person — via the contacts menu, global search by username, telegram.me link, or from a group’s members page. There is one exception to this: just as in the case of all Telegram messages, if you have somebody‘s number saved as a contact and you send them a message, your number also becomes visible to them. Just like with SMS. This happens regardless of how you open the conversation with that person — via the contacts menu, global search by username, telegram.me link, or from a group’s members page.
195 Q: How do I delete my username? Q: How do I delete my username?
196 Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations. Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations.
197 Q: What do I do if my username is taken? Q: What do I do if my username is taken?
198 Telegram usernames are distributed on a first come — first serve basis. Telegram usernames are distributed on a first come — first serve basis.
199 We understand that certain usernames are part of an online identity for some of us. If your desired username is already taken, we will be happy to help you acquire it for your account or channel, provided that you have that same username on at least two of these services: Facebook, Twitter, Instagram. We understand that certain usernames are part of an online identity for some of us. If your desired username is already taken, we will be happy to help you acquire it for your account or channel, provided that you have that same username on at least two of these services: Facebook, Twitter, Instagram.
200 Due to the fact that one account can register multiple bot and channel usernames, we reserve the right to recall usernames assigned to unused bots and channels, as well as openly squatted usernames. Due to the fact that one account can register multiple bot and channel usernames, we reserve the right to recall usernames assigned to unused bots and channels, as well as openly squatted usernames.
201 Please contact our in-app Support if you have more questions (Settings — Ask a question). Notice that we rely on volunteers support in Telegram (so please be nice). Ping us on Twitter if you get no response within a day or so. Please contact our in-app Support if you have more questions (Settings — Ask a question). Notice that we rely on volunteers support in Telegram (so please be nice). Ping us on Twitter if you get no response within a day or so.
202 Bots Bots
203 If you're a developer, you may find our Bots FAQ more useful. If you're a developer, you may find our Bots FAQ more useful.
204 Q: How do I create a bot? Q: How do I create a bot?
205 Creating Telegram bots is super-easy, but you will need at least some skills in computer programming. If you‘re sure you’re up to it, our Introduction for Developers is a good place to start. Creating Telegram bots is super-easy, but you will need at least some skills in computer programming. If you‘re sure you’re up to it, our Introduction for Developers is a good place to start.
206 Unfortunately, there are no out-of-the-box ways to create a working bot if you are not a developer. But we‘re sure you’ll soon find plenty of bots created by other people to play with. Unfortunately, there are no out-of-the-box ways to create a working bot if you are not a developer. But we‘re sure you’ll soon find plenty of bots created by other people to play with.
207 Q: A bot is sending me messages, how do I make it stop? Q: A bot is sending me messages, how do I make it stop?
208 If you don‘t want a bot to send you messages, feel free to block it – same as you would block a human user. Some Telegram clients have a ’Stop Bot‘ button right in the bot’s profile. If you don‘t want a bot to send you messages, feel free to block it – same as you would block a human user. Some Telegram clients have a ’Stop Bot‘ button right in the bot’s profile.
209 That said, most bot developers offer commands that silence the bot, check its /help for clues. That said, most bot developers offer commands that silence the bot, check its /help for clues.
210 Q: Are bots safe? Q: Are bots safe?
211 Yes. Bots are no different from human users that you meet in groups for example. They can see your public name and profile pictures, and they can see messages you send to them, that's it. They don't see your phone number (unless you decide to give it to them yourself). Yes. Bots are no different from human users that you meet in groups for example. They can see your public name and profile pictures, and they can see messages you send to them, that's it. They don't see your phone number (unless you decide to give it to them yourself).
212 Naturally, any bot should be treated as a stranger — don't give them your passwords, Telegram codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn't open it. Naturally, any bot should be treated as a stranger — don't give them your passwords, Telegram codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn't open it.
213 Q: If I add a bot to my group, can it read my messages? Q: If I add a bot to my group, can it read my messages?
214 Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you‘ll see ’has no access to messages' in the group members list next to the bot. Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you‘ll see ’has no access to messages' in the group members list next to the bot.
215 Some bots need more information to work, so developers may disable privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot. Some bots need more information to work, so developers may disable privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot.
216 Learn more about privacy mode for bots » Learn more about privacy mode for bots »
217 If your group contains very sensitive information, maybe it‘s better to avoid adding bots you don’t trust 100%. If your group contains very sensitive information, maybe it‘s better to avoid adding bots you don’t trust 100%.
218 Q: Do you have official bots? Q: Do you have official bots?
219 Sorry, we don‘t have any official bots and don’t build them ourselves. We‘ve mentioned a few bots created by the platform’s beta testers in our blog . Maybe you'll like them? Sorry, we don‘t have any official bots and don’t build them ourselves. We‘ve mentioned a few bots created by the platform’s beta testers in our blog . Maybe you'll like them?
220 Q: Where can I find more bots? Q: Where can I find more bots?
221 There is no official store at the moment, so you‘ll have to ask your friends or search the web for now. We’re pretty sure you'll find some bots to play with. There is no official store at the moment, so you‘ll have to ask your friends or search the web for now. We’re pretty sure you'll find some bots to play with.
222 Security Security
223 If you are an advanced user, you may find our FAQ for the Technically Inclined useful as well. If you are an advanced user, you may find our FAQ for the Technically Inclined useful as well.
224 Q: How secure is Telegram? Q: How secure is Telegram?
225 Telegram is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol (see description and advanced FAQ ), built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients. Telegram is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol (see description and advanced FAQ ), built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients.
226 Q: What if I’m more paranoid than your regular user? Q: What if I’m more paranoid than your regular user?
227 We've got you covered. Telegram’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the Telegram cloud and can only be accessed on their devices of origin. We've got you covered. Telegram’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the Telegram cloud and can only be accessed on their devices of origin.
228 Q: So how do you encrypt data? Q: So how do you encrypt data?
229 We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption . All data, regardless of type, is encrypted in the same way — be it text, media or files. We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption . All data, regardless of type, is encrypted in the same way — be it text, media or files.
230 Our encryption is based on 256-bit symmetric AES encryption, RSA 2048 encryption, and Diffie–Hellman secure key exchange. You can find more info in the Advanced FAQ . Our encryption is based on 256-bit symmetric AES encryption, RSA 2048 encryption, and Diffie–Hellman secure key exchange. You can find more info in the Advanced FAQ .
231 Q: Why should I trust you? Q: Why should I trust you?
232 Telegram is open, anyone can check our source code , protocol and API , see how everything works and make an informed decision. In fact, we welcome security experts to audit our system and would appreciate any feedback ( security@telegram.org ). Telegram is open, anyone can check our source code , protocol and API , see how everything works and make an informed decision. In fact, we welcome security experts to audit our system and would appreciate any feedback ( security@telegram.org ).
233 On top of that, Telegram is not intended to bring a profit , so commercial interests will never interfere with our mission. On top of that, Telegram is not intended to bring a profit , so commercial interests will never interfere with our mission.
234 See also: articles about Telegram See also: articles about Telegram
235 Q: Do I need to trust Telegram for this to be secure? Q: Do I need to trust Telegram for this to be secure?
236 When it comes to secret chats , you don‘t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below . When it comes to secret chats , you don‘t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below .
237 Q: What if my hacker friend says they could decipher Telegram messages? Q: What if my hacker friend says they could decipher Telegram messages?
238 Anyone who claims that Telegram messages can be deciphered is welcome to prove that claim in our competition and win $300,000 . You can check out the Cracking Contest Description to learn more. Anyone who claims that Telegram messages can be deciphered is welcome to prove that claim in our competition and win $300,000 . You can check out the Cracking Contest Description to learn more.
239 Comments on Telegram's security outside the scope of the contest are welcome at security@telegram.org Comments on Telegram's security outside the scope of the contest are welcome at security@telegram.org
240 Q: Can Telegram protect me against everything? Q: Can Telegram protect me against everything?
241 Telegram can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via Telegram cannot be deciphered when intercepted by your ISP, network administrator or other third parties. Telegram can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via Telegram cannot be deciphered when intercepted by your ISP, network administrator or other third parties.
242 But please remember that we cannot protect you from your own mother if she takes your phone. Or from your IT-department if they access your computer at work. Or from any other people that get physical or root access to your phones or computers running Telegram. But please remember that we cannot protect you from your own mother if she takes your phone. Or from your IT-department if they access your computer at work. Or from any other people that get physical or root access to your phones or computers running Telegram.
243 If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats in official or at least verifiable open-source apps for sensitive information, preferably with a self-destruct timer . And don't root or jailbreak your phone. If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats in official or at least verifiable open-source apps for sensitive information, preferably with a self-destruct timer . We also recommend enabling 2-Step Verification and setting up a strong passcode to lock your app, you will find both options in Settings — Privacy and Security.
244 Q: Why can jailbroken and rooted devices be dangerous? Q: Why can jailbroken and rooted devices be dangerous?
245 Using a rooted or jailbroken device makes it easier for a potential attacker to gain full administrative control over your device — root access . Using a rooted or jailbroken device makes it easier for a potential attacker to gain full administrative control over your device — root access .
246 A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage . Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption. A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage . Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption.
247 Secret Chats Secret Chats
248 Q: How are secret chats different? Q: How are secret chats different?
249 Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Telegram ( more on this here ). Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well. Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Telegram ( more on this here ). Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well.
250 You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices. You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices.
251 All secret chats in Telegram are device-specific and are not part of the Telegram cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket. All secret chats in Telegram are device-specific and are not part of the Telegram cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.
252 Q: How do I start a secret chat? Q: How do I start a secret chat?
253 iOS: Start a new message (tap the icon in the top-right corner in Messages). Then ‘New secret chat’. iOS: Start a new message (tap the icon in the top-right corner in Messages). Then ‘New secret chat’.
254 Android: Swipe right to open the menu, then ‘New secret chat’. Android: Swipe right to open the menu, then ‘New secret chat’.
255 WP: Tap + in the chats list, then ‘New secret chat’. WP: Tap + in the chats list, then ‘New secret chat’.
256 Remember that Telegram secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like. Remember that Telegram secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like.
257 Q: How do self-destructing messages work? Q: How do self-destructing messages work?
258 The Self-Destruct Timer is available for Secret Chats only. To set the timer, simply tap the clock icon (in the input field on iOS, top bar on Android, chat info page on WP), and then Set Self-Destruct Timer to the desired time limit. The clock starts ticking the moment the message is displayed on the recipient's screen (gets two green checks). As soon as the time runs out, the message disappears from both devices. The Self-Destruct Timer is available for Secret Chats only. To set the timer, simply tap the clock icon (in the input field on iOS, top bar on Android, chat info page on WP), and then Set Self-Destruct Timer to the desired time limit. The clock starts ticking the moment the message is displayed on the recipient's screen (gets two green checks). As soon as the time runs out, the message disappears from both devices.
259 Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will notify both parties whenever a screenshot is taken. Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will notify both parties whenever a screenshot is taken.
260 Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages. Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages.
261 Q: What‘s this ’Encryption Key' thing? Q: What‘s this ’Encryption Key' thing?
262 When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange . After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed.Always compare picture When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange . After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed.Newer versions of Telegram apps will show a larger picture along with a textual representation of the key (this is not the key itself, of course!) when both participants are using an updated app.
263 s using a channel that is known to be secure — it's safest if you do this in person, in an offline meeting with the conversation partner. Always compare visualizations using a channel that is known to be secure — it's safest if you do this in person, in an offline meeting with the conversation partner.
264 Q: Why not just make all chats ‘secret’? Q: Why not just make all chats ‘secret’?
265 While all Telegram messages are always securely encrypted, messages in Secret Chats use client-client encryption, while cloud chats use client-server/server-client encryption and are stored encrypted in the Telegram Cloud (more here ). This enables your cloud messages to be both secure and immediately accessible from any of your devices, you can also easily find them using server search — which is very useful at times. While all Telegram messages are always securely encrypted, messages in Secret Chats use client-client encryption, while cloud chats use client-server/server-client encryption and are stored encrypted in the Telegram Cloud (more here ). This enables your cloud messages to be both secure and immediately accessible from any of your devices, you can also easily find them using server search — which is very useful at times.
266 The idea behind Telegram is to bring something more secure to the masses, who understand nothing about security and want none of it. Being merely secure is not enough to achieve this — you also need to be fast, powerful and user-friendly. This allows Telegram to be widely adopted in broad circles, not just by activists and dissidents so that the simple fact of using Telegram does not mark users as targets for heightened surveillance in certain countries. The idea behind Telegram is to bring something more secure to the masses, who understand nothing about security and want none of it. Being merely secure is not enough to achieve this — you also need to be fast, powerful and user-friendly. This allows Telegram to be widely adopted in broad circles, not just by activists and dissidents so that the simple fact of using Telegram does not mark users as targets for heightened surveillance in certain countries.
267 Deeper questions Deeper questions
268 Q: Why not open source everything? Q: Why not open source everything?
269 All code will be released eventually. We started with the most useful parts — a well-documented API that allows developers to build new Telegram apps, and open source clients that can be verified by security specialists. All code will be released eventually. We started with the most useful parts — a well-documented API that allows developers to build new Telegram apps, and open source clients that can be verified by security specialists.
270 Q: Can I run Telegram using my own server? Q: Can I run Telegram using my own server?
271 Our architecture does not support federation yet. Telegram is a unified cloud service, so creating forks where two users might end up on two different Telegram clouds is unacceptable. To enable you to run your own Telegram server while retaining both speed and security is a task in itself. At the moment, we are undecided on whether or not Telegram should go in this direction. Our architecture does not support federation yet. Telegram is a unified cloud service, so creating forks where two users might end up on two different Telegram clouds is unacceptable. To enable you to run your own Telegram server while retaining both speed and security is a task in itself. At the moment, we are undecided on whether or not Telegram should go in this direction.
272 Q: Can I use the Telegram API? Q: Can I use the Telegram API?
273 Yes. Developers for all platforms are welcome to use our protocol , API and even source code . Check out the Getting started section of the docs. Yes. Developers for all platforms are welcome to use our protocol , API and even source code . Check out the Getting started section of the docs.
274 Don't forget about our Bot API that lets you build cool stuff on our platform. Don't forget about our Bot API that lets you build cool stuff on our platform.
275 Q: Do you have a Privacy Policy? Q: Do you have a Privacy Policy?
276 Sure. Check this out. Sure. Check this out.
277 Q: Why do you have two apps in the Mac App store? Q: Why do you have two apps in the Mac App store?
278 One is our native OSX app , the other is the OSX version of our multi-platform client— Telegram Desktop . Both apps are official. Both started out as unofficial applications by two different developers and vary in design and functionality. One is our native OSX app , the other is the OSX version of our multi-platform client— Telegram Desktop . Both apps are official. Both started out as unofficial applications by two different developers and vary in design and functionality.
279 Telegram Desktop is currently the more stable version. It is optimized for photo and document sharing, as well as sending long text messages. Telegram Desktop is currently the more stable version. It is optimized for photo and document sharing, as well as sending long text messages.
280 The OSX app features native OSX design and supports secret chats. The OSX app features native OSX design and supports secret chats.
281 Q: Can I translate Telegram? Q: Can I translate Telegram?
282 Telegram is officially available in English, Spanish, German, Dutch, Italian, Arabic, Portuguese and Korean on most platforms. Telegram is officially available in English, Spanish, German, Dutch, Italian, Arabic, Portuguese and Korean on most platforms.
283 We are gradually expanding the list of official languages built into the apps, but there are other options as well. Telegram apps support external language packs. The .xml files for the Android app and Localizable.strings files for iOS can be downloaded from this Transifex page . Of course, you can also change the language files in any way you like and thus create your own personal Telegram localization. We are gradually expanding the list of official languages built into the apps, but there are other options as well. Telegram apps support external language packs. The .xml files for the Android app and Localizable.strings files for iOS can be downloaded from this Transifex page . Of course, you can also change the language files in any way you like and thus create your own personal Telegram localization.
284 To apply an external language pack, send (or receive) the file via Telegram (attached as ‘file’), download it, then tap on it to see the menu (on Android: tap on … in the upper right corner of the doc bubble) then select ‘Apply localization file’. You will see a language selection menu with the language from the file as one of the options. Yes, this is damn tricky, we'll simplify the process in the next versions. To apply an external language pack, send (or receive) the file via Telegram (attached as ‘file’), download it, then tap on it to see the menu (on Android: tap on … in the upper right corner of the doc bubble) then select ‘Apply localization file’. You will see a language selection menu with the language from the file as one of the options. Yes, this is damn tricky, we'll simplify the process in the next versions.
285 Q: Can I help? Q: Can I help?
286 Yes, we are always looking for volunteers to help us with user support, since we are not a commercial organization. If you would be interested in answering questions about Telegram to users from your country, contact our auditions account. Yes, we are always looking for volunteers to help us with user support, since we are not a commercial organization. If you would be interested in answering questions about Telegram to users from your country, contact our auditions account.
287 Before you apply, please check out the Telegram Support Initiative . Before you apply, please check out the Telegram Support Initiative .
288 Your Account Your Account
289 Q: How do I log out? Q: How do I log out?
290 Remember, that you can use Telegram on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first. Remember, that you can use Telegram on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first.
291 iOS: Go to Settings, then Edit, then Log out. iOS: Go to Settings, then Edit, then Log out.
292 Android, Windows Phone: Go to Settings, then Log out. Android, Windows Phone: Go to Settings, then Log out.
293 Q: How do I change my phone number? Q: How do I change my phone number?
294 You can change your number in Telegram and keep everything, including all your contacts, messages, and media from the Telegram cloud, as well as all your Secret Chats on all devices. You can change your number in Telegram and keep everything, including all your contacts, messages, and media from the Telegram cloud, as well as all your Secret Chats on all devices.
295 Important: Your mutual contacts (people in your contacts who also have your number) will get your new number added to your contact in their address book unless you have blocked them in Telegram. This makes changing numbers even easier. Important: Your mutual contacts (people in your contacts who also have your number) will get your new number added to your contact in their address book unless you have blocked them in Telegram. This makes changing numbers even easier.
296 To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different Telegram account on the target number, you'll need to delete that account first. To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different Telegram account on the target number, you'll need to delete that account first.
297 Q: How do I delete my account? Q: How do I delete my account?
298 If you would like to delete your account, you can do this on the deactivation page . Deleting your account permanently removes all your messages, groups and contacts. This action must be confirmed via your Telegram account and cannot be undone. If you would like to delete your account, you can do this on the deactivation page . Deleting your account permanently removes all your messages, groups and contacts. This action must be confirmed via your Telegram account and cannot be undone.
299 We recommend using a non-mobile browser for this process. We recommend using a non-mobile browser for this process.
300 Note that you'll receive the code via Telegram, not SMS. Note that you'll receive the code via Telegram, not SMS.
301 Q: What happens if I delete my account? Q: What happens if I delete my account?
302 As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead. As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead.
303 Your supergroups, bots, and channels will be deleted completely, together with all the messages for all users. All usernames associated with your account, including bot and channel usernames, will be freed. Your supergroups, bots, and channels will be deleted completely, together with all the messages for all users. All usernames associated with your account, including bot and channel usernames, will be freed.
304 Termination of a Telegram account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty. Termination of a Telegram account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty.
305 Q: How does account self-destruction work? Q: How does account self-destruction work?
306 Telegram is not a commercial organization, and we value our disk space greatly. If you stop using Telegram and do not log in for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings. Telegram is not a commercial organization, and we value our disk space greatly. If you stop using Telegram and do not log in for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings.
307 This feature was introduced on November 19, 2014. Since the default self-destruct setting for Telegram accounts is six months, accounts that have been last active before November 19, 2014, self-destructed on May 19, 2015. This feature was introduced on November 19, 2014. Since the default self-destruct setting for Telegram accounts is six months, accounts that have been last active before November 19, 2014, self-destructed on May 19, 2015.
308 Q: My phone was stolen. What do I do? Q: My phone was stolen. What do I do?
309 First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a Telegram user at the moment. We don‘t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to Telegram itself on any of your devices. First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a Telegram user at the moment. We don‘t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to Telegram itself on any of your devices.
310 I have access to Telegram on another device I have access to Telegram on another device
311 Go to Telegram Settings — Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account. Go to Telegram Settings — Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account.
312 Go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device. Whoever has your phone will not be able to log in again, since they don't know your password. Go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device. Whoever has your phone will not be able to log in again, since they don't know your password.
313 Contact your phone provider, so that they block your old SIM and issue a new one with your number. Contact your phone provider, so that they block your old SIM and issue a new one with your number.
314 If you decide to switch to a new phone number, don't forget to go to Settings, tap on your phone number and change your Telegram number to the new one. If you decide to switch to a new phone number, don't forget to go to Settings, tap on your phone number and change your Telegram number to the new one.
315 I don't have access to Telegram on any other devices I don't have access to Telegram on any other devices
316 First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number. First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number.
317 Wait till you receive your new SIM with the old number, log in to Telegram, then go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device. Wait till you receive your new SIM with the old number, log in to Telegram, then go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device.
318 Removing sensitive data Removing sensitive data
319 Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn't much risk for the data in case of regular petty theft. But if you have reasons to worry about the data on the device and are unable to log out the other device , it is best that you wipe it remotely. You can read more about it here: Apple iOS , Android . Unfortunately, this requires you to have prepared in advance for this scenario. Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn't much risk for the data in case of regular petty theft. But if you have reasons to worry about the data on the device and are unable to log out the other device , it is best that you wipe it remotely. You can read more about it here: Apple iOS , Android . Unfortunately, this requires you to have prepared in advance for this scenario.
320 You can delete your Telegram account if you are logged in on at least one of your other devices (mobile or desktop). Note that inactive Telegram accounts self-destruct automatically after a period of time — 6 months being the default setting. You can delete your Telegram account if you are logged in on at least one of your other devices (mobile or desktop). Note that inactive Telegram accounts self-destruct automatically after a period of time — 6 months being the default setting.
321 Troubleshooting Troubleshooting
322 Login and SMS Login and SMS
323 Please make sure you are entering your mobile phone number in the international format. I.e.: +(country code)(city or carrier code)(your number). Please make sure you are entering your mobile phone number in the international format. I.e.: +(country code)(city or carrier code)(your number).
324 If you are having registration or login problems, please contact us using this form . If you are having registration or login problems, please contact us using this form .
325 Notification problems Notification problems
326 iOS: iOS:
327 Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram.
328 Check that notifications are ON in phone Settings. Check that notifications are ON in phone Settings.
329 Check, whether contact or group is muted. Check, whether contact or group is muted.
330 Shut down Telegram (go to home screen, double tap home button, kill Telegram (swipe upwards), then go to phone settings, set the alert style for Telegram to NONE. Relaunch Telegram, go to phone settings, set alert style back to banners. Shut down Telegram (go to home screen, double tap home button, kill Telegram (swipe upwards), then go to phone settings, set the alert style for Telegram to NONE. Relaunch Telegram, go to phone settings, set alert style back to banners.
331 Android: Android:
332 We currently have two types of notifications on Android: GCM and our own custom notification service that is independent from Google. Note that Google notifications (GCM) just won‘t work properly on some Android devices. The Telegram notification service is reliable but requires additional battery resources. It doesn’t and shouldn't take much, though, so please report all drastic battery-draining cases immediately. We currently have two types of notifications on Android: GCM and our own custom notification service that is independent from Google. Note that Google notifications (GCM) just won‘t work properly on some Android devices. The Telegram notification service is reliable but requires additional battery resources. It doesn’t and shouldn't take much, though, so please report all drastic battery-draining cases immediately.
333 Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON.
334 Check, whether contact or group is muted. Check, whether contact or group is muted.
335 If the Telegram Notifications Service is disabled, make sure Google Play Services are installed on your phone. If the Telegram Notifications Service is disabled, make sure Google Play Services are installed on your phone.
336 If the Telegram Notifications Service is enabled and your phone uses some battery saving software, make sure that Telegram is whitelisted in that application. If the Telegram Notifications Service is enabled and your phone uses some battery saving software, make sure that Telegram is whitelisted in that application.
337 NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart. NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart.
338 Windows Phone: Windows Phone:
339 Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram.
340 Check that notifications are ON in phone Settings. Check that notifications are ON in phone Settings.
341 Check, whether contact or group is muted. Check, whether contact or group is muted.
342 Try Settings > Notifications > Reset notifications. Try Settings > Notifications > Reset notifications.
343 Shut down Telegram (hold back button, kill Telegram (swipe downwards), then go to phone settings, notifications and actions, deactivate Telegram. Relaunch Telegram, go to phone settings, Notifications and Actions, set alert back to ON. Shut down Telegram (hold back button, kill Telegram (swipe downwards), then go to phone settings, notifications and actions, deactivate Telegram. Relaunch Telegram, go to phone settings, Notifications and Actions, set alert back to ON.
344 Problems with contacts Problems with contacts
345 If you know your friends have Telegram, but you can't see them — or they appear as numbers instead of names. If you know your friends have Telegram, but you can't see them — or they appear as numbers instead of names.
346 iOS: iOS:
347 Force quit the app (double tap home button, then swipe up on Telegram), then relaunch and check if it helped. Force quit the app (double tap home button, then swipe up on Telegram), then relaunch and check if it helped.
348 If that doesn't help, temporarily change the name of the contact in phone contacts (add a few symbols, then change back again). If that doesn't help, temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
349 If that doesn’t work, re-login: Settings – Edit – Log Out. Remember that logging out kills all your Secret Chats. Then log in again. If that doesn’t work, re-login: Settings – Edit – Log Out. Remember that logging out kills all your Secret Chats. Then log in again.
350 Android: Android:
351 Make sure you are using the latest version of the app. Make sure you are using the latest version of the app.
352 Relaunch the app (by terminating it from processes list and launching again). Relaunch the app (by terminating it from processes list and launching again).
353 Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again). Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
354 If that didn't help, try to re-login. If that didn't help, try to re-login.
355 Windows Phone: Windows Phone:
356 Make sure you are using the latest version of the app. Make sure you are using the latest version of the app.
357 Relaunch the app (hold back button, swipe downwards to kill Telegram, then launch again). Relaunch the app (hold back button, swipe downwards to kill Telegram, then launch again).
358 Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again). Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
359 If that didn't help, try to re-login. If that didn't help, try to re-login.
360 Deleting contacts on Android and WP Deleting contacts on Android and WP
361 To delete a contact, open a chat with the person, tap on their profile photo in the top right corner, then: To delete a contact, open a chat with the person, tap on their profile photo in the top right corner, then:
362 Android: Tap on ‘…’ in the top right corner — ‘Delete’. Android: Tap on ‘…’ in the top right corner — ‘Delete’.
363 WindowsPhone: Tap on the pen icon — ‘Delete’. WindowsPhone: Tap on the pen icon — ‘Delete’.
364 If you want to delete the contact completely, make sure you also delete them from your phone contacts. Telegram stays in sync and will add the contact back if you don't. If you want to delete the contact completely, make sure you also delete them from your phone contacts. Telegram stays in sync and will add the contact back if you don't.
365 Where did my Secret Chat messages go? Where did my Secret Chat messages go?
366 Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices. Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices.
367 Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats. Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats.
368 Can't send messages to non-contacts Can't send messages to non-contacts
369 When users report unwanted messages from a Telegram account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact. When users report unwanted messages from a Telegram account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact.
370 This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future. This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future.
371 If you think that this limit was applied to your account wrongly, please visit this page . If you think that this limit was applied to your account wrongly, please visit this page .
372 Telegram Support Telegram Support
373 If you have any other questions, please contact Telegram Support (in Telegram go to Settings — Ask a question). Note that we rely on volunteers for support. If you have any other questions, please contact Telegram Support (in Telegram go to Settings — Ask a question). Note that we rely on volunteers for support.
374 If you can't log in to your account, please use this form . If you can't log in to your account, please use this form .
375 Twitter? Twitter?
376 Yep. Follow us! @telegram Yep. Follow us! @telegram
377 Our twitter account in Spanish: @telegram_es Our twitter account in Spanish: @telegram_es
378 In Italian: @telegram_it In Italian: @telegram_it
379 In Korean: @Telegram_kr In Korean: @Telegram_kr
380 For users from Brazil: @Telegram_br For users from Brazil: @Telegram_br
381 Our Arabic-speaking users may find @telegram_arabic more interesting. Our Arabic-speaking users may find @telegram_arabic more interesting.
382 @SmsTelegram, login help on Twitter @SmsTelegram, login help on Twitter
383 We have a special account that can help you with login problems, @smstelegram . This account is official. Don't be afraid to DM it the number you use for Telegram, we need this info to investigate issues. We have a special account that can help you with login problems, @smstelegram . This account is official. Don't be afraid to DM it the number you use for Telegram, we need this info to investigate issues.
384 Be careful, we don't have any other support accounts on any social media platforms. Be careful, we don't have any other support accounts on any social media platforms.
385 Facebook? Facebook?
386 Facebook seems to have taken down our page for no apparent reason several months ago. Well, who cares, we weren‘t using it much anyway. (This was the address, in case you’re curious: https://www.facebook.com/tlgrm ). Right now, if anyone on Facebook is telling you they're us, they are not. Facebook seems to have taken down our page for no apparent reason several months ago. Well, who cares, we weren‘t using it much anyway. (This was the address, in case you’re curious: https://www.facebook.com/tlgrm ). Right now, if anyone on Facebook is telling you they're us, they are not.