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0 Tweets by telegramThis FAQ provides answers to basic questions about Telegram. This FAQ provides answers to basic questions about Telegram.
1 Check out our Advanced FAQ for more technical information. Check out our Advanced FAQ for more technical information.
2 General General
3 What is Telegram? What is Telegram?
4 Who is it for? Who is it for?
5 How is it different from WhatsApp? How is it different from WhatsApp?
6 How old is Telegram? How old is Telegram?
7 Is it available on my device? Is it available on my device?
8 Who are the people behind Telegram? Who are the people behind Telegram?
9 Where is Telegram based? Where is Telegram based?
10 How do you make money? How do you make money?
11 What are your thoughts on internet privacy? What are your thoughts on internet privacy?
12 What about GDPR? What about GDPR?
13 Do you process takedown requests? Do you process takedown requests?
14 Do you process data requests? Do you process data requests?
15 Telegram Basics Telegram Basics
16 Who can I message? Who can I message?
17 Who has Telegram? Who has Telegram?
18 Inviting friends Inviting friends
19 What do the green checks mean in Telegram? What do the green checks mean in Telegram?
20 Can I hide my ‘last seen’? Can I hide my ‘last seen’?
21 Who can see me ‘online’? Who can see me ‘online’?
22 Voice calls Voice calls
23 Using emoticons on iOS Using emoticons on iOS
24 Groups, Supergroups, and Channels Groups, Supergroups, and Channels
25 What makes Telegram groups cool? What makes Telegram groups cool?
26 How are they all different? How are they all different?
27 Creating a group Creating a group
28 Adding members and using Invite Links Adding members and using Invite Links
29 Usernames and t.me Usernames and t.me
30 What are usernames? How do I get one? What are usernames? How do I get one?
31 How does t.me work? How does t.me work?
32 What can I use as my username? What can I use as my username?
33 Do I need a username? Do I need a username?
34 Will people know my number? Will people know my number?
35 How do I delete my username? How do I delete my username?
36 What do I do if my username is taken? What do I do if my username is taken?
37 Bots Bots
38 How do I create a bot? How do I create a bot?
39 How do I get rid of a bot? How do I get rid of a bot?
40 Are bots safe? Are bots safe?
41 Where can I get more bots? Where can I get more bots?
42 Security Security
43 How secure is Telegram? How secure is Telegram?
44 How do you encrypt data? How do you encrypt data?
45 Why should I trust you? Why should I trust you?
46 Do I need to trust Telegram for it to be secure? Do I need to trust Telegram for it to be secure?
47 What if my hacker friend doubts you? What if my hacker friend doubts you?
48 Can Telegram protect me against everything? Can Telegram protect me against everything?
49 How does 2-Step Verification work? How does 2-Step Verification work?
50 Secret Chats Secret Chats
51 What is a secret chat? What is a secret chat?
52 Starting a secret chat Starting a secret chat
53 Using the self-destruct timer Using the self-destruct timer
54 Screenshot alerts Screenshot alerts
55 Encryption key picture Encryption key picture
56 Why not make all chats ‘secret’? Why not make all chats ‘secret’?
57 Deeper Questions Deeper Questions
58 Why not open source everything? Why not open source everything?
59 Can I use my own server? Can I use my own server?
60 Can I use the Telegram API? Can I use the Telegram API?
61 Do you have a Privacy Policy? Do you have a Privacy Policy?
62 Why do you have two apps in the Mac App store? Why do you have two apps in the Mac App store?
63 Can I translate Telegram? Can I translate Telegram?
64 Can I help? Can I help?
65 Your Account Your Account
66 Logging out Logging out
67 Changing your phone number Changing your phone number
68 Deleting a Telegram account Deleting a Telegram account
69 How does account self-destruction work? How does account self-destruction work?
70 My phone was stolen. What do I do? My phone was stolen. What do I do?
71 Troubleshooting Troubleshooting
72 SMS, login, register SMS, login, register
73 Getting a login code via Telegram Getting a login code via Telegram
74 Notification problems Notification problems
75 Problems with contacts Problems with contacts
76 Deleting contacts on Android and WP Deleting contacts on Android and WP
77 Secret Chats Secret Chats
78 Can't send messages to non contacts Can't send messages to non contacts
79 Contact Telegram Support Contact Telegram Support
80 Follow Us on Twitter Follow Us on Twitter
81 Facebook Facebook
82 Advanced FAQ Advanced FAQ
83 General Questions General Questions
84 Q: What is Telegram? What do I do here? Q: What is Telegram? What do I do here?
85 Telegram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers. Telegram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers.
86 With Telegram, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 100,000 people or channels for broadcasting to unlimited audiences. You can write to your phone contacts and find people by their usernames . As a result, Telegram is like SMS and email combined — and can take care of all your personal or business messaging needs. In addition to this, we support end-to-end encrypted voice calls . With Telegram, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 100,000 people or channels for broadcasting to unlimited audiences. You can write to your phone contacts and find people by their usernames . As a result, Telegram is like SMS and email combined — and can take care of all your personal or business messaging needs. In addition to this, we support end-to-end encrypted voice calls .
87 Q: Who is Telegram for? Q: Who is Telegram for?
88 Telegram is for everyone who wants fast and reliable messaging and calls . Business users and small teams may like the large groups, usernames , desktop apps and powerful file sharing options. Telegram is for everyone who wants fast and reliable messaging and calls . Business users and small teams may like the large groups, usernames , desktop apps and powerful file sharing options.
89 Since Telegram groups can have up to 100,000 members , we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient . You can appoint admins with advanced tools to help these communities prosper in peace. Public groups can be joined by anyone and are powerful platforms for discussions and collecting feedback. Since Telegram groups can have up to 100,000 members , we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient . You can appoint admins with advanced tools to help these communities prosper in peace. Public groups can be joined by anyone and are powerful platforms for discussions and collecting feedback.
90 In case you're more into pictures, Telegram has animated gif search , a state of the art photo editor , and an open sticker platform (find some cool stickers here or here ). What‘s more, there is no need to worry about disk space on your device. With Telegram’s cloud support and cache management options , Telegram can take up nearly zero space on your phone. In case you're more into pictures, Telegram has animated gif search , a state of the art photo editor , and an open sticker platform (find some cool stickers here or here ). What‘s more, there is no need to worry about disk space on your device. With Telegram’s cloud support and cache management options , Telegram can take up nearly zero space on your phone.
91 Those looking for extra privacy should check out our advanced settings and rather revolutionary policy . And if you want secrecy, try our device-specific Secret Chats with self-destructing messages, photos, and videos — and lock your app with an additional passcode . Those looking for extra privacy should check out our advanced settings and rather revolutionary policy . And if you want secrecy, try our device-specific Secret Chats with self-destructing messages, photos, and videos — and lock your app with an additional passcode .
92 We keep evolving — check out the blog and follow us on twitter and Telegram to stay in touch. We keep evolving — check out the blog and follow us on twitter and Telegram to stay in touch.
93 Q: How is Telegram different from WhatsApp? Q: How is Telegram different from WhatsApp?
94 Unlike WhatsApp, Telegram is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 1,5 GB each. And if you don't want to store all that data on your device, you can always keep it in the cloud . Unlike WhatsApp, Telegram is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 1,5 GB each. And if you don't want to store all that data on your device, you can always keep it in the cloud .
95 Thanks to our multi-data center infrastructure and encryption, Telegram is faster and way more secure . On top of that, Telegram is free and will stay free — no ads, no subscription fees, forever. Thanks to our multi-data center infrastructure and encryption, Telegram is faster and way more secure . On top of that, Telegram is free and will stay free — no ads, no subscription fees, forever.
96 Our API is open, and we welcome developers to create their own Telegram apps. We also have a Bot API , a platform for developers that allows anyone to easily build specialized tools for Telegram, integrate any services , and even accept payments from users around the world. Our API is open, and we welcome developers to create their own Telegram apps. We also have a Bot API , a platform for developers that allows anyone to easily build specialized tools for Telegram, integrate any services , and even accept payments from users around the world.
97 And that‘s just the tip of the iceberg. Don’t forget to check out this paragraph for even more exclusive stuff. And that‘s just the tip of the iceberg. Don’t forget to check out this paragraph for even more exclusive stuff.
98 Q: How old is Telegram? Q: How old is Telegram?
99 Telegram for iOS was launched on August 14, 2013. The alpha version of Telegram for Android officially launched on October 20, 2013. More and more Telegram clients appear, built by independent developers using Telegram's open platform . Telegram for iOS was launched on August 14, 2013. The alpha version of Telegram for Android officially launched on October 20, 2013. More and more Telegram clients appear, built by independent developers using Telegram's open platform .
100 Q: Which devices can I use? Q: Which devices can I use?
101 You can use Telegram on smartphones, tablets, and even computers. We have apps for iOS (6 and above), Android (4.1 and up) and Windows Phone . You can also use Telegram's web version or install one of our desktop apps for Windows, OSX, and Linux. You can use Telegram on smartphones, tablets, and even computers. We have apps for iOS (6 and above), Android (4.1 and up) and Windows Phone . You can also use Telegram's web version or install one of our desktop apps for Windows, OSX, and Linux.
102 You can log in to Telegram from as many of your devices as you like — all at the same time. Just use your main mobile phone number to log in everywhere. You can log in to Telegram from as many of your devices as you like — all at the same time. Just use your main mobile phone number to log in everywhere.
103 Our API is open for developers, should you want to build your own applications for other platforms. Our API is open for developers, should you want to build your own applications for other platforms.
104 Q: Who are the people behind Telegram? Q: Who are the people behind Telegram?
105 Telegram is supported by Pavel and Nikolai Durov. Pavel supports Telegram financially and ideologically while Nikolai's input is technological. To make Telegram possible, Nikolai developed a unique custom data protocol, which is open, secure and optimized for work with multiple data-centers. As a result, Telegram combines security, reliability and speed on any network. Telegram is supported by Pavel and Nikolai Durov. Pavel supports Telegram financially and ideologically while Nikolai's input is technological. To make Telegram possible, Nikolai developed a unique custom data protocol, which is open, secure and optimized for work with multiple data-centers. As a result, Telegram combines security, reliability and speed on any network.
106 See also: articles about Telegram See also: articles about Telegram
107 Q: Where is Telegram based? Q: Where is Telegram based?
108 The Telegram development team is based in Dubai. The Telegram development team is based in Dubai.
109 Most of the developers behind Telegram originally come from St. Petersburg , the city famous for its unprecedented number of highly skilled engineers . The Telegram team had to leave Russia due to local IT regulations and has tried a number of locations as its base, including Berlin, London and Singapore. We’re currently happy with Dubai, although are ready to relocate again if local regulations change. Most of the developers behind Telegram originally come from St. Petersburg , the city famous for its unprecedented number of highly skilled engineers . The Telegram team had to leave Russia due to local IT regulations and has tried a number of locations as its base, including Berlin, London and Singapore. We’re currently happy with Dubai, although are ready to relocate again if local regulations change.
110 Q: Will you have ads? Or sell my data? Or steal my beloved and enslave my children? Q: Will you have ads? Or sell my data? Or steal my beloved and enslave my children?
111 No. No.
112 Q: How are you going to make money out of this? Q: How are you going to make money out of this?
113 We believe in fast and secure messaging that is also 100% free. We believe in fast and secure messaging that is also 100% free.
114 Pavel Durov , who shares our vision, supplied Telegram with a generous donation, so we have quite enough money for the time being. If Telegram runs out, we will introduce non-essential paid options to support the infrastructure and finance developer salaries. But making profits will never be an end-goal for Telegram. Pavel Durov , who shares our vision, supplied Telegram with a generous donation, so we have quite enough money for the time being. If Telegram runs out, we will introduce non-essential paid options to support the infrastructure and finance developer salaries. But making profits will never be an end-goal for Telegram.
115 Q: What are your thoughts on internet privacy? Q: What are your thoughts on internet privacy?
116 Big internet companies like Facebook or Google have effectively hijacked the privacy discourse in the recent years. Their marketers managed to convince the public that the most important things about privacy are superficial tools that allow hiding your public posts or your profile pictures from the people around you. Adding these superficial tools enables companies to calm down the public and change nothing in how they are turning over private data to marketers and other third parties. Big internet companies like Facebook or Google have effectively hijacked the privacy discourse in the recent years. Their marketers managed to convince the public that the most important things about privacy are superficial tools that allow hiding your public posts or your profile pictures from the people around you. Adding these superficial tools enables companies to calm down the public and change nothing in how they are turning over private data to marketers and other third parties.
117 At Telegram we think that the two most important components of Internet privacy should be instead: At Telegram we think that the two most important components of Internet privacy should be instead:
118 Protecting your private conversations from snooping third parties, such as officials, employers, etc. Protecting your private conversations from snooping third parties, such as officials, employers, etc.
119 Protecting your personal data from third parties, such as marketers, advertisers, etc. Protecting your personal data from third parties, such as marketers, advertisers, etc.
120 This is what everybody should care about, and these are some of our top priorities. Telegram's aim is to create a truly free messenger, without the usual caveats . This means that instead of diverting public attention with low-impact settings, we can afford to focus on the real privacy issues that exist in the modern world. This is what everybody should care about, and these are some of our top priorities. Telegram's aim is to create a truly free messenger, without the usual caveats . This means that instead of diverting public attention with low-impact settings, we can afford to focus on the real privacy issues that exist in the modern world.
121 Q: What about GDPR? Q: What about GDPR?
122 New regulations regarding data privacy called the General Data Protection Regulation (GDPR) came into force in Europe on May 25, 2018. Since taking back our right to privacy was the reason we made Telegram, there wasn‘t much we had to change. We don’t use your data for ad targeting, we don’t sell it to others, and we’re not part of any New regulations regarding data privacy called the General Data Protection Regulation (GDPR) came into force in Europe on May 25, 2018. Since taking back our right to privacy was the reason we made Telegram, there wasn‘t much we had to change. We don’t use your data for ad targeting, we don’t sell it to others, and we’re not part of any
123 mafia family mafia family
124 “family of companies.” “family of companies.”
125 Telegram only keeps the information it needs to function as a feature-rich cloud service — for example, your cloud chats so that you can access them from any devices without using third-party backups, or your contacts so that you can rely on your existing social graph when messaging people on Telegram. Telegram only keeps the information it needs to function as a feature-rich cloud service — for example, your cloud chats so that you can access them from any devices without using third-party backups, or your contacts so that you can rely on your existing social graph when messaging people on Telegram.
126 We're still working with our lawyers on an update to the Telegram Privacy Policy that will lay this out in even more detail (don‘t expect any dramatic changes there though). We’ll notify you when it's ready.
127 For now, please feel free to use our new Please see our Privacy Policy for more information.
128 @GDPRbot to: You can use @GDPRbot to:
129 Request a copy of all your data that Telegram stores. Request a copy of all your data that Telegram stores.
130 Contact us about Data Privacy. Contact us about Data Privacy.
131 Android users got a GDPR update with version 4.8.9 which allows more control over synced contacts and adds other privacy settings. On June, 1, Apple approved Telegram v.4.8.2 for iOS with these features. Android users got a GDPR update with version 4.8.9 which allows more control over synced contacts and adds other privacy settings. On June, 1, Apple approved Telegram v.4.8.2 for iOS with these features.
132 Q: There's illegal content on Telegram. How do I take it down? Q: There's illegal content on Telegram. How do I take it down?
133 All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them. All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them.
134 But sticker sets, channels, and bots on Telegram are publicly available. If you find sticker sets or bots on Telegram that you think are illegal, please ping us at abuse@telegram.org . But sticker sets, channels, and bots on Telegram are publicly available. If you find sticker sets or bots on Telegram that you think are illegal, please ping us at abuse@telegram.org .
135 You can also use the ‘report’ buttons right inside our apps, see this post on our official @ISISwatch channel for details. You can also use the ‘report’ buttons right inside our apps, see this post on our official @ISISwatch channel for details.
136 Q: A bot or channel is infringing on my copyright. What do I do? Q: A bot or channel is infringing on my copyright. What do I do?
137 All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them. But sticker sets, channels, and bots on Telegram are publicly available. All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them. But sticker sets, channels, and bots on Telegram are publicly available.
138 If you see a bot, channel, or sticker set that is infringing on your copyright, kindly submit a complaint to dmca@telegram.org . Please note that such requests should only be submitted by the copyright owner or an agent authorized to act on the owner’s behalf. If you see a bot, channel, or sticker set that is infringing on your copyright, kindly submit a complaint to dmca@telegram.org . Please note that such requests should only be submitted by the copyright owner or an agent authorized to act on the owner’s behalf.
139 Q: Wait! 0_o Do you process take-down requests from third parties? Q: Wait! 0_o Do you process take-down requests from third parties?
140 Our mission is to provide a secure means of communication that works everywhere on the planet. To do this in the places where it is most needed (and to continue distributing Telegram through the App Store and Google Play), we have to process legitimate requests to take down illegal public content (e.g., sticker sets, bots, and channels) within the app. For example, we can take down sticker sets that violate intellectual property rights or porn bots. Our mission is to provide a secure means of communication that works everywhere on the planet. To do this in the places where it is most needed (and to continue distributing Telegram through the App Store and Google Play), we have to process legitimate requests to take down illegal public content (e.g., sticker sets, bots, and channels) within the app. For example, we can take down sticker sets that violate intellectual property rights or porn bots.
141 User-uploaded stickers sets, channels, and bots by third-party developers are not part of the core Telegram UI. Whenever we receive a complaint at abuse@telegram.org or dmca@telegram.org regarding the legality of public content, we perform the necessary legal checks and take it down when deemed appropriate. User-uploaded stickers sets, channels, and bots by third-party developers are not part of the core Telegram UI. Whenever we receive a complaint at abuse@telegram.org or dmca@telegram.org regarding the legality of public content, we perform the necessary legal checks and take it down when deemed appropriate.
142 Please note that this does not apply to local restrictions on freedom of speech. For example, if criticizing the government is illegal in some country, Telegram won‘t be a part of such politically motivated censorship. This goes against our founders’ principles . While we do block terrorist (e.g. ISIS-related) bots and channels, we will not block anybody who peacefully expresses alternative opinions. Please note that this does not apply to local restrictions on freedom of speech. For example, if criticizing the government is illegal in some country, Telegram won‘t be a part of such politically motivated censorship. This goes against our founders’ principles . While we do block terrorist (e.g. ISIS-related) bots and channels, we will not block anybody who peacefully expresses alternative opinions.
143 Q: My bot or sticker set was banned unfairly, what do I do? Q: My bot or sticker set was banned unfairly, what do I do?
144 If you think we banned your bot, channel, or sticker set for no apparent reasons, drop us a line at abuse@telegram.org . If you think we banned your bot, channel, or sticker set for no apparent reasons, drop us a line at abuse@telegram.org .
145 Q: Do you process data requests? Q: Do you process data requests?
146 Secret chats use end-to-end encryption, thanks to which we don't have any data to disclose. Secret chats use end-to-end encryption, thanks to which we don't have any data to disclose.
147 To protect the data that is not covered by end-to-end encryption, Telegram uses a distributed infrastructure. Cloud chat data is stored in multiple data centers around the globe that are controlled by different legal entities spread across different jurisdictions. The relevant decryption keys are split into parts and are never kept in the same place as the data they protect. As a result, several court orders from different jurisdictions are required to force us to give up any data. To protect the data that is not covered by end-to-end encryption, Telegram uses a distributed infrastructure. Cloud chat data is stored in multiple data centers around the globe that are controlled by different legal entities spread across different jurisdictions. The relevant decryption keys are split into parts and are never kept in the same place as the data they protect. As a result, several court orders from different jurisdictions are required to force us to give up any data.
148 Thanks to this structure, we can ensure that no single government or block of like-minded countries can intrude on people's privacy and freedom of expression. Telegram can be forced to give up data only if an issue is grave and universal enough to pass the scrutiny of several different legal systems around the world. Thanks to this structure, we can ensure that no single government or block of like-minded countries can intrude on people's privacy and freedom of expression. Telegram can be forced to give up data only if an issue is grave and universal enough to pass the scrutiny of several different legal systems around the world.
149 To this day, we have disclosed 0 bytes of user data to third parties, including governments. To this day, we have disclosed 0 bytes of user data to third parties, including governments.
150 Telegram Basics Telegram Basics
151 Q: Who can I write to? Q: Who can I write to?
152 You can write to people who are in your phone contacts and have Telegram. Another way of contacting people is to type their Telegam username into the search field. You can write to people who are in your phone contacts and have Telegram. Another way of contacting people is to type their Telegam username into the search field.
153 You can set a public username for your Telegram account too. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number. You can learn more about usernames here . You can set a public username for your Telegram account too. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number. You can learn more about usernames here .
154 Q: How do I know who in my contacts has Telegram? Q: How do I know who in my contacts has Telegram?
155 Your contacts, who have Telegram, are shown at the top of your Contacts. They also have pictures. Your contacts, who have Telegram, are shown at the top of your Contacts. They also have pictures.
156 Q: How do I invite my friends? Q: How do I invite my friends?
157 iOS: The basic invitations are simple SMS messages. They will be charged as standard outgoing SMS by your carrier (unless sent via iMessage). Naturally, you have other options to bring your friends here. Try sending them a download link via any other messaging service: email, Facebook, WhatsApp, an actual telegram — you name it. The link: https://telegram.org/dl/ iOS: The basic invitations are simple SMS messages. They will be charged as standard outgoing SMS by your carrier (unless sent via iMessage). Naturally, you have other options to bring your friends here. Try sending them a download link via any other messaging service: email, Facebook, WhatsApp, an actual telegram — you name it. The link: https://telegram.org/dl/
158 Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations. Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations.
159 Windows Phone: Go to Contacts — Invite Friends. Then choose an application via which you would like to send out invitations. Windows Phone: Go to Contacts — Invite Friends. Then choose an application via which you would like to send out invitations.
160 You can give your friends a t.me link with your username so that they can easily find you on Telegram even if they don't have your phone number. You can give your friends a t.me link with your username so that they can easily find you on Telegram even if they don't have your phone number.
161 Q: What do the green checks mean? Q: What do the green checks mean?
162 One check — message delivered to the Telegram cloud and your friend has been notified if he allows notifications. One check — message delivered to the Telegram cloud and your friend has been notified if he allows notifications.
163 Two checks — message read (your friend opened Telegram and opened the conversation with the message). Two checks — message read (your friend opened Telegram and opened the conversation with the message).
164 We don‘t have a ’delivered to device' status for messages because Telegram can run on as many devices as you want. So which particular one would that check mean? We don‘t have a ’delivered to device' status for messages because Telegram can run on as many devices as you want. So which particular one would that check mean?
165 Q: Can I hide my ‘last seen’ time? Q: Can I hide my ‘last seen’ time?
166 You can choose who sees this info in Privacy and Security settings. You can choose who sees this info in Privacy and Security settings.
167 Remember that you won‘t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over Telegram. There are four possible approximate values: Remember that you won‘t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over Telegram. There are four possible approximate values:
168 Last seen recently — covers anything between 1 second and 2-3 days Last seen recently — covers anything between 1 second and 2-3 days
169 Last seen within a week — between 2-3 and seven days Last seen within a week — between 2-3 and seven days
170 Last seen within a month — between 6-7 days and a month Last seen within a month — between 6-7 days and a month
171 Last seen a long time ago — more than a month (this is also always shown to blocked users) Last seen a long time ago — more than a month (this is also always shown to blocked users)
172 Q: Who can see me ‘online’? Q: Who can see me ‘online’?
173 The last seen rules apply to your online status as well. People can only see you online if you're sharing your last seen status with them. There is one exception to this: people will be able to see you online for a brief period when you send them a message in a one-on-one chat or in a group where you both are members. The last seen rules apply to your online status as well. People can only see you online if you're sharing your last seen status with them. There is one exception to this: people will be able to see you online for a brief period when you send them a message in a one-on-one chat or in a group where you both are members.
174 Q: Can I make calls via Telegram? Q: Can I make calls via Telegram?
175 Yes! Voice calls are currently available to users around the world. Yes! Voice calls are currently available to users around the world.
176 Q: How can I use emoticons in Telegram on my iOS device? Q: How can I use emoticons in Telegram on my iOS device?
177 We support emoji emoticons. Simply enable the Emoji keyboard in your iOS device‘s Settings (General – Keyboards – Add New Keyboard… – Emoji). Then switch to that keyboard whenever you’re out of words. We support emoji emoticons. Simply enable the Emoji keyboard in your iOS device‘s Settings (General – Keyboards – Add New Keyboard… – Emoji). Then switch to that keyboard whenever you’re out of words.
178 Groups, Supergroups, and Channels Groups, Supergroups, and Channels
179 Q: What makes Telegram groups cool? Q: What makes Telegram groups cool?
180 Telegram groups can have up to 100,000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world: Telegram groups can have up to 100,000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world:
181 Unified history Unified history
182 Edit your messages after posting, delete them so that they disappear for everyone. Edit your messages after posting, delete them so that they disappear for everyone.
183 Cross-platform availability Cross-platform availability
184 Access your messages anytime, from any number of your mobile or desktop devices. Access your messages anytime, from any number of your mobile or desktop devices.
185 Instant search Instant search
186 Find the message you're looking for, even among millions. Filter by sender to make searching easier. Find the message you're looking for, even among millions. Filter by sender to make searching easier.
187 Replies, mentions, hashtags Replies, mentions, hashtags
188 Easily trace a conversation and keep communication efficient, no matter the group size. Easily trace a conversation and keep communication efficient, no matter the group size.
189 Smart notifications Smart notifications
190 Mute the group to get notifications only when people mention you or reply to your messages. Mute the group to get notifications only when people mention you or reply to your messages.
191 Pinned messages Pinned messages
192 You can pin any message to be displayed at the top of the chat screen. All members will get a notification — even if they muted ordinary messages from your group. You can pin any message to be displayed at the top of the chat screen. All members will get a notification — even if they muted ordinary messages from your group.
193 Moderation tools Moderation tools
194 Appoint administrators that can mass-delete messages, control membership, and pin important messages. Define their admin privileges with granular precision. Appoint administrators that can mass-delete messages, control membership, and pin important messages. Define their admin privileges with granular precision.
195 File sharing File sharing
196 Send and receive files of any type, up to 1,5 GB in size each, access them instantly on your other devices. Send and receive files of any type, up to 1,5 GB in size each, access them instantly on your other devices.
197 Public groups Public groups
198 Get a short link for your group and make it public, like t.me/publictestgroup . This way, anybody can view the group's entire chat history and join to post messages. Get a short link for your group and make it public, like t.me/publictestgroup . This way, anybody can view the group's entire chat history and join to post messages.
199 Customization via bots Customization via bots
200 Create custom tools for any specific needs using our Bot API and Inline Bots . Create custom tools for any specific needs using our Bot API and Inline Bots .
201 Q: What's the difference between groups, supergroups, and channels? Q: What's the difference between groups, supergroups, and channels?
202 Telegram groups are ideal for sharing stuff with friends and family or collaboration in small teams, they can have up to 200 members and by default everyone can add new people and edit the name and group photo. Telegram groups are ideal for sharing stuff with friends and family or collaboration in small teams, they can have up to 200 members and by default everyone can add new people and edit the name and group photo.
203 If your group grows to a very large community, you can upgrade it into a more centralized supergroup. Supergroups can have up to 100,000 members and have a unified history, so deleted messages will always disappear for everyone. You can also pin important messages to the top of the screen so that all members can see them, including those who have just joined. If your group grows to a very large community, you can upgrade it into a more centralized supergroup. Supergroups can have up to 100,000 members and have a unified history, so deleted messages will always disappear for everyone. You can also pin important messages to the top of the screen so that all members can see them, including those who have just joined.
204 Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited number of subscribers. When you post in a channel, the message is signed with the channel's name and photo and not your own. Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited number of subscribers. When you post in a channel, the message is signed with the channel's name and photo and not your own.
205 Read more about channels in the Channels FAQ » Read more about channels in the Channels FAQ »
206 Q: How do I create a group? Q: How do I create a group?
207 iOS: Start a new message (tap the icon in the top right corner in Chats) > ‘New Group’. iOS: Start a new message (tap the icon in the top right corner in Chats) > ‘New Group’.
208 Android: Tap the circular pencil icon in the chats list > ‘New Group’. Android: Tap the circular pencil icon in the chats list > ‘New Group’.
209 Telegram Desktop: Click the menu button in the top left corner > ‘New Group’. Telegram Desktop: Click the menu button in the top left corner > ‘New Group’.
210 To upgrade one of your groups to a supergroup: To upgrade one of your groups to a supergroup:
211 iOS: Go to the group info page > ‘Edit’ in the top right corner > scroll down to the ‘Convert to Supergroup’ button. iOS: Go to the group info page > ‘Edit’ in the top right corner > scroll down to the ‘Convert to Supergroup’ button.
212 Android: Go to the group info page > tap “…” in the top right corner > choose ‘Convert to Supergroup’. Android: Go to the group info page > tap “…” in the top right corner > choose ‘Convert to Supergroup’.
213 Telegram Desktop: When in the group, click “…” in the top right corner > ‘Manage group’ > ‘Convert to Supergroup’. Telegram Desktop: When in the group, click “…” in the top right corner > ‘Manage group’ > ‘Convert to Supergroup’.
214 Q: Can I assign administrators? Q: Can I assign administrators?
215 Telegram groups are democratic by design. Everyone can invite new members and change the group‘s name and photo, which is ideal for small bands of friends or coworkers. For larger communities that need more administration, we’ve introduced a special restricted mode. Telegram groups are democratic by design. Everyone can invite new members and change the group‘s name and photo, which is ideal for small bands of friends or coworkers. For larger communities that need more administration, we’ve introduced a special restricted mode.
216 In the restricted mode, only administrators can add new people and change the name and photo of the group. Admins also have the power to remove other members from the group. In the restricted mode, only administrators can add new people and change the name and photo of the group. Admins also have the power to remove other members from the group.
217 iOS: Go to Group Info (tap the photo in the top right corner on the group‘s chat screen) — Edit — Add Admins. Disable ’All Members Are Admins' and appoint admins from the list. iOS: Go to Group Info (tap the photo in the top right corner on the group‘s chat screen) — Edit — Add Admins. Disable ’All Members Are Admins' and appoint admins from the list.
218 Android: Go to Group Info (tap the name in the header) — … (in the top right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint admins from the list. Android: Go to Group Info (tap the name in the header) — … (in the top right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint admins from the list.
219 Telegram Desktop: When in the group, click “…” in the top right corner > ‘Manage group’ > ‘Manage administrators’. Disable ‘All Members Are Admins’ and appoint people from the list. Telegram Desktop: When in the group, click “…” in the top right corner > ‘Manage group’ > ‘Manage administrators’. Disable ‘All Members Are Admins’ and appoint people from the list.
220 Q: How do I add more members? What's an invite link? Q: How do I add more members? What's an invite link?
221 You can add your contacts, or using search by username . You can add your contacts, or using search by username .
222 It is easy to migrate existing groups to Telegram by sending people an invite link. To create an invite link, go to Group Info — Add Member — Invite to Group via Link. It is easy to migrate existing groups to Telegram by sending people an invite link. To create an invite link, go to Group Info — Add Member — Invite to Group via Link.
223 Anyone who has Telegram installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately. Anyone who has Telegram installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately.
224 Read more about invite links in our blog » Read more about invite links in our blog »
225 Usernames and t.me Usernames and t.me
226 Q: What are usernames? How do I get one? Q: What are usernames? How do I get one?
227 You can set up a public username on Telegram. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Telegram. You can set up a public username on Telegram. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Telegram.
228 You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames. You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames.
229 Q: How does t.me work? Q: How does t.me work?
230 Once you've set up a username, you can give people a t.me/username link. Opening that link on their phone will automatically fire up their Telegram app and open a chat with you. You can share username links with friends, write them on business cards or put them up on your website. Once you've set up a username, you can give people a t.me/username link. Opening that link on their phone will automatically fire up their Telegram app and open a chat with you. You can share username links with friends, write them on business cards or put them up on your website.
231 This way people can contact you on Telegram without knowing your phone number. This way people can contact you on Telegram without knowing your phone number.
232 Q: What can I use as my username? Q: What can I use as my username?
233 You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Telegram will store your capitalization preferences (e.g. Telegram and TeleGram is the same user). The username must be at least five characters long. You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Telegram will store your capitalization preferences (e.g. Telegram and TeleGram is the same user). The username must be at least five characters long.
234 Q: Do I need a username? Q: Do I need a username?
235 You don‘t have to get one. Remember that Telegram usernames are public and choosing a username on Telegram makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username. You don‘t have to get one. Remember that Telegram usernames are public and choosing a username on Telegram makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username.
236 Q: If someone finds me by username, messages and I reply — will they know my number? Q: If someone finds me by username, messages and I reply — will they know my number?
237 No. Neither party will see another‘s phone number. This is similar to the case when you message a person who you’ve met in a Telegram group.There is one exception to this: just as in the case of all Telegram messages, if you have somebody‘s number saved as a contact and you send them a message, your number also becomes visible to them. Just like with SMS. This happens regardless of how you open the conversation with that person — via the contacts menu, global search by username, t.me link, or from a group’s members page.Q: How do I delete my username? No. Neither party will see another‘s phone number. This is similar to the case when you message a person who you’ve met in a Telegram group.Q: How do I delete my username?
238 Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations. Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations.
239 Q: What do I do if my username is taken? Q: What do I do if my username is taken?
240 Telegram usernames are distributed on a first come — first serve basis. Telegram usernames are distributed on a first come — first serve basis.
241 We understand that certain usernames are part of an online identity for some of us. If your desired username is already taken, we will be happy to help you acquire it for your account or channel, provided that you have that same username on at least two of these services: Facebook, Twitter, Instagram. We understand that certain usernames are part of an online identity for some of us. If your desired username is already taken, we will be happy to help you acquire it for your account or channel, provided that you have that same username on at least two of these services: Facebook, Twitter, Instagram.
242 Due to the fact that one account can register multiple bot and channel usernames, we reserve the right to recall usernames assigned to unused bots and channels, as well as openly squatted usernames. Due to the fact that one account can register multiple bot and channel usernames, we reserve the right to recall usernames assigned to unused bots and channels, as well as openly squatted usernames.
243 Please contact our in-app Support if you have more questions (Settings — Ask a question). Notice that we rely on volunteers support in Telegram (so please be nice). Ping us on Twitter if you get no response within a day or so. Please contact our in-app Support if you have more questions (Settings — Ask a question). Notice that we rely on volunteers support in Telegram (so please be nice). Ping us on Twitter if you get no response within a day or so.
244 Bots Bots
245 If you're a developer, you may find our Bots FAQ more useful. If you're a developer, you may find our Bots FAQ more useful.
246 Q: What are bots? Q: What are bots?
247 Bots are like small programs that run right inside Telegram. They are made by third-party developers using the Telegram Bot API . Bots are like small programs that run right inside Telegram. They are made by third-party developers using the Telegram Bot API .
248 Q: How do I create a bot? Q: How do I create a bot?
249 Creating Telegram bots is super-easy, but you will need at least some skills in computer programming. If you‘re sure you’re up to it, our Introduction for Developers is a good place to start. Creating Telegram bots is super-easy, but you will need at least some skills in computer programming. If you‘re sure you’re up to it, our Introduction for Developers is a good place to start.
250 Unfortunately, there are no out-of-the-box ways to create a working bot if you are not a developer. But we‘re sure you’ll soon find plenty of bots created by other people to play with. Unfortunately, there are no out-of-the-box ways to create a working bot if you are not a developer. But we‘re sure you’ll soon find plenty of bots created by other people to play with.
251 Q: A bot is sending me messages, how do I make it stop? Q: A bot is sending me messages, how do I make it stop?
252 If you don‘t want a bot to send you messages, feel free to block it – same as you would block a human user. Some Telegram clients have a ’Stop Bot‘ button right in the bot’s profile. If you don‘t want a bot to send you messages, feel free to block it – same as you would block a human user. Some Telegram clients have a ’Stop Bot‘ button right in the bot’s profile.
253 That said, most bot developers offer commands that silence the bot, check its /help for clues. That said, most bot developers offer commands that silence the bot, check its /help for clues.
254 Q: Are bots safe? Q: Are bots safe?
255 Yes. Bots are no different from human users that you meet in groups for example. They can see your public name, username, and profile pictures, and they can see messages you send to them, that's it. They don't see your phone number (unless you decide to give it to them yourself). Yes. Bots are no different from human users that you meet in groups for example. They can see your public name, username, and profile pictures, and they can see messages you send to them, that's it. They don't see your phone number (unless you decide to give it to them yourself).
256 Naturally, any bot should be treated as a stranger — don't give them your passwords, Telegram codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn't open it. Naturally, any bot should be treated as a stranger — don't give them your passwords, Telegram codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn't open it.
257 Q: If I add a bot to my group, can it read my messages? Q: If I add a bot to my group, can it read my messages?
258 Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you‘ll see ’has no access to messages' in the group members list next to the bot. Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you‘ll see ’has no access to messages' in the group members list next to the bot.
259 Some bots need more information to work, so developers may disable the privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot. Some bots need more information to work, so developers may disable the privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot.
260 Learn more about privacy mode for bots » Learn more about privacy mode for bots »
261 If your group contains very sensitive information, maybe it‘s better to avoid adding bots you don’t trust 100%. If your group contains very sensitive information, maybe it‘s better to avoid adding bots you don’t trust 100%.
262 Q: Are bots made by Telegram? Q: Are bots made by Telegram?
263 No. While we have some official bots for specific purposes (like @gif or @GDPRbot ), we don't usually make bots. Bots are made by third-party developers using the Telegram Bot API and platform . No. While we have some official bots for specific purposes (like @gif or @GDPRbot ), we don't usually make bots. Bots are made by third-party developers using the Telegram Bot API and platform .
264 Q: Where can I find more bots? Q: Where can I find more bots?
265 There is no official store at the moment, so you‘ll have to ask your friends or search the web for now. We’re pretty sure you'll find some bots to play with. There is no official store at the moment, so you‘ll have to ask your friends or search the web for now. We’re pretty sure you'll find some bots to play with.
266 Security Security
267 If you are an advanced user, you may find our FAQ for the Technically Inclined useful as well. If you are an advanced user, you may find our FAQ for the Technically Inclined useful as well.
268 Q: How secure is Telegram? Q: How secure is Telegram?
269 Telegram is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol (see description and advanced FAQ ), built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients. Telegram is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol (see description and advanced FAQ ), built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients.
270 Q: What if I’m more paranoid than your regular user? Q: What if I’m more paranoid than your regular user?
271 We've got you covered. Telegram’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the Telegram cloud and can only be accessed on their devices of origin. We've got you covered. Telegram’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the Telegram cloud and can only be accessed on their devices of origin.
272 Q: So how do you encrypt data? Q: So how do you encrypt data?
273 We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption . All data, regardless of type, is encrypted in the same way — be it text, media or files. We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption . All data, regardless of type, is encrypted in the same way — be it text, media or files.
274 Our encryption is based on 256-bit symmetric AES encryption, 2048-bit RSA encryption, and Diffie–Hellman secure key exchange. You can find more info in the Advanced FAQ . Our encryption is based on 256-bit symmetric AES encryption, 2048-bit RSA encryption, and Diffie–Hellman secure key exchange. You can find more info in the Advanced FAQ .
275 See also: Do you process data requests? See also: Do you process data requests?
276 Q: Why should I trust you? Q: Why should I trust you?
277 Telegram is open, anyone can check our source code , protocol and API , see how everything works and make an informed decision. In fact, we welcome security experts to audit our system and will appreciate any feedback ( security@telegram.org ). We offer bounties for successfully identified vulnerabilities. Telegram is open, anyone can check our source code , protocol and API , see how everything works and make an informed decision. In fact, we welcome security experts to audit our system and will appreciate any feedback ( security@telegram.org ). We offer bounties for successfully identified vulnerabilities.
278 On top of that, Telegram's primary focus is not to bring a profit , so commercial interests will never interfere with our mission. On top of that, Telegram's primary focus is not to bring a profit , so commercial interests will never interfere with our mission.
279 See also: articles about Telegram See also: articles about Telegram
280 Q: Do I need to trust Telegram for this to be secure? Q: Do I need to trust Telegram for this to be secure?
281 When it comes to secret chats , you don‘t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below . When it comes to secret chats , you don‘t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below .
282 Q: What if my hacker friend says they could decipher Telegram messages? Q: What if my hacker friend says they could decipher Telegram messages?
283 Anyone who claims that Telegram messages can be deciphered is welcome to prove that claim in our competition and win $300,000 . You can check out the Cracking Contest Description to learn more. Anyone who claims that Telegram messages can be deciphered is welcome to prove that claim in our competition and win $300,000 . You can check out the Cracking Contest Description to learn more.
284 Comments on Telegram's security outside the scope of the contest are welcome at security@telegram.org . We offer bounties for successfully identified vulnerabilities in our apps and protocol. Comments on Telegram's security outside the scope of the contest are welcome at security@telegram.org . We offer bounties for successfully identified vulnerabilities in our apps and protocol.
285 Q: Can Telegram protect me against everything? Q: Can Telegram protect me against everything?
286 Telegram can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via Telegram cannot be deciphered when intercepted by your ISP, network administrator or other third parties. Telegram can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via Telegram cannot be deciphered when intercepted by your ISP, network administrator or other third parties.
287 But please remember that we cannot protect you from your own mother if she takes your unlocked phone without a passcode. Or from your IT-department if they access your computer at work. Or from any other people that get physical or root access to your phones or computers running Telegram. But please remember that we cannot protect you from your own mother if she takes your unlocked phone without a passcode. Or from your IT-department if they access your computer at work. Or from any other people that get physical or root access to your phones or computers running Telegram.
288 If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats in official or at least verifiable open-source apps for sensitive information, preferably with a self-destruct timer . We also recommend enabling 2-Step Verification and setting up a strong passcode to lock your app, you will find both options in Settings — Privacy and Security. If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats in official or at least verifiable open-source apps for sensitive information, preferably with a self-destruct timer . We also recommend enabling 2-Step Verification and setting up a strong passcode to lock your app, you will find both options in Settings — Privacy and Security.
289 Q: How does 2-Step Verification work? Q: How does 2-Step Verification work?
290 Logging in with an SMS code is an industry standard in messaging, but if you're looking for more security or have reasons to doubt your mobile carrier or government, we recommend protecting your cloud chats with an additional password. Logging in with an SMS code is an industry standard in messaging, but if you're looking for more security or have reasons to doubt your mobile carrier or government, we recommend protecting your cloud chats with an additional password.
291 You can do this in Settings – Privacy and Security – 2-Step Verification. Once enabled, you will need both an SMS code and a password to log in. You can also set up a recovery email address that will help regain access, should you forget your password. If you do so, please remember that it's important that the recovery email account is also protected with a strong password and 2-Step Verification when possible. You can do this in Settings – Privacy and Security – 2-Step Verification. Once enabled, you will need both an SMS code and a password to log in. You can also set up a recovery email address that will help regain access, should you forget your password. If you do so, please remember that it's important that the recovery email account is also protected with a strong password and 2-Step Verification when possible.
292 Check this out for tips on creating a strong password that is easy to remember. Check this out for tips on creating a strong password that is easy to remember.
293 Q: Why can jailbroken and rooted devices be dangerous? Q: Why can jailbroken and rooted devices be dangerous?
294 Using a rooted or jailbroken device makes it easier for a potential attacker to gain full administrative control over your device — root access . Using a rooted or jailbroken device makes it easier for a potential attacker to gain full administrative control over your device — root access .
295 A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage . Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption. A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage . Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption.
296 Secret Chats Secret Chats
297 Q: How are secret chats different? Q: How are secret chats different?
298 Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Telegram ( more on this here ). On top of this, Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well. Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Telegram ( more on this here ). On top of this, Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well.
299 You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices. You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices.
300 All secret chats in Telegram are device-specific and are not part of the Telegram cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket. All secret chats in Telegram are device-specific and are not part of the Telegram cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.
301 Q: How do I start a secret chat? Q: How do I start a secret chat?
302 iOS: Start a new message (tap the icon in the top-right corner in Messages). Then ‘New secret chat’. iOS: Start a new message (tap the icon in the top-right corner in Messages). Then ‘New secret chat’.
303 Android: Swipe right to open the menu, then ‘New secret chat’. Android: Swipe right to open the menu, then ‘New secret chat’.
304 WP: Tap + in the chats list, then ‘New secret chat’. WP: Tap + in the chats list, then ‘New secret chat’.
305 Remember that Telegram secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like. Remember that Telegram secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like.
306 Q: How do self-destructing messages work? Q: How do self-destructing messages work?
307 The Self-Destruct Timer is available for Secret Chats only. To set the timer, simply tap the clock icon (in the input field on iOS, top bar on Android, chat info page on WP), and then Set Self-Destruct Timer to the desired time limit. The clock starts ticking the moment the message is displayed on the recipient's screen (gets two green checks). As soon as the time runs out, the message disappears from both devices. The Self-Destruct Timer is available for Secret Chats only. To set the timer, simply tap the clock icon (in the input field on iOS, top bar on Android, chat info page on WP), and then Set Self-Destruct Timer to the desired time limit. The clock starts ticking the moment the message is displayed on the recipient's screen (gets two green checks). As soon as the time runs out, the message disappears from both devices.
308 Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will try to send a notification whenever a screenshot is taken. Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will try to send a notification whenever a screenshot is taken.
309 Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages. Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages.
310 Q: Can I be certain that my conversation partner doesn't take a screenshot? Q: Can I be certain that my conversation partner doesn't take a screenshot?
311 Unfortunately, there is no bulletproof way of detecting screenshots on certain systems (most notably, some Android and Windows Phone devices). We will make every effort to alert you about screenshots taken in your Secret Chats, but it may still be possible to bypass such notifications and take screenshots silently. We advise to share sensitive information only with people you trust. After all, nobody can stop a person from taking a picture of their screen with a different device or an old school camera. Unfortunately, there is no bulletproof way of detecting screenshots on certain systems (most notably, some Android and Windows Phone devices). We will make every effort to alert you about screenshots taken in your Secret Chats, but it may still be possible to bypass such notifications and take screenshots silently. We advise to share sensitive information only with people you trust. After all, nobody can stop a person from taking a picture of their screen with a different device or an old school camera.
312 Q: What‘s this ’Encryption Key' thing? Q: What‘s this ’Encryption Key' thing?
313 When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange . After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed. When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange . After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed.
314 Newer versions of Telegram apps will show a larger picture along with a textual representation of the key (this is not the key itself, of course!) when both participants are using an updated app. Newer versions of Telegram apps will show a larger picture along with a textual representation of the key (this is not the key itself, of course!) when both participants are using an updated app.
315 Always compare visualizations using a channel that is known to be secure — it's safest if you do this in person, in an offline meeting with the conversation partner. Always compare visualizations using a channel that is known to be secure — it's safest if you do this in person, in an offline meeting with the conversation partner.
316 Q: Why not just make all chats ‘secret’? Q: Why not just make all chats ‘secret’?
317 All Telegram messages are always securely encrypted. Messages in Secret Chats use client-client encryption, while Cloud Chats use client-server/server-client encryption and are stored encrypted in the Telegram Cloud (more here ). This enables your cloud messages to be both secure and immediately accessible from any of your devices – even if you lose your device altogether. All Telegram messages are always securely encrypted. Messages in Secret Chats use client-client encryption, while Cloud Chats use client-server/server-client encryption and are stored encrypted in the Telegram Cloud (more here ). This enables your cloud messages to be both secure and immediately accessible from any of your devices – even if you lose your device altogether.
318 The problem of restoring access to your chat history on a newly connected device (e.g. when you lose your phone) does not have an elegant solution in the end-to-end encryption paradigm. At the same time, reliable backups are an essential feature for any mass-market messenger. To solve this problem, some applications (like Whatsapp and Viber) allow decryptable backups that put their users' privacy at risk – even if they do not enable backups themselves. Other apps ignore the need for backups altogether and fade into oblivion before ever reaching a million users. The problem of restoring access to your chat history on a newly connected device (e.g. when you lose your phone) does not have an elegant solution in the end-to-end encryption paradigm. At the same time, reliable backups are an essential feature for any mass-market messenger. To solve this problem, some applications (like Whatsapp and Viber) allow decryptable backups that put their users' privacy at risk – even if they do not enable backups themselves. Other apps ignore the need for backups altogether and fade into oblivion before ever reaching a million users.
319 We opted for a third approach by offering two distinct types of chats. Telegram disables default system backups and provides all users with an integrated security-focused backup solution in the form of Cloud Chats. Meanwhile, the separate entity of Secret Chats gives you full control over the data you do not want to be stored. We opted for a third approach by offering two distinct types of chats. Telegram disables default system backups and provides all users with an integrated security-focused backup solution in the form of Cloud Chats. Meanwhile, the separate entity of Secret Chats gives you full control over the data you do not want to be stored.
320 This allows Telegram to be widely adopted in broad circles, not just by activists and dissidents, so that the simple fact of using Telegram does not mark users as targets for heightened surveillance in certain countries. We are convinced that the separation of conversations into Cloud and Secret chats represents the most secure solution currently possible for a massively popular messaging application. This allows Telegram to be widely adopted in broad circles, not just by activists and dissidents, so that the simple fact of using Telegram does not mark users as targets for heightened surveillance in certain countries. We are convinced that the separation of conversations into Cloud and Secret chats represents the most secure solution currently possible for a massively popular messaging application.
321 See also: Why Telegram isn't End-to-End Encrypted by Default See also: Why Telegram isn't End-to-End Encrypted by Default
322 Deeper questions Deeper questions
323 Q: Why not open source everything? Q: Why not open source everything?
324 All code will be released eventually. We started with the most useful parts — a well-documented API that allows developers to build new Telegram apps, and open source clients that can be verified by security specialists. All code will be released eventually. We started with the most useful parts — a well-documented API that allows developers to build new Telegram apps, and open source clients that can be verified by security specialists.
325 Q: Can I run Telegram using my own server? Q: Can I run Telegram using my own server?
326 Our architecture does not support federation yet. Telegram is a unified cloud service, so creating forks where two users might end up on two different Telegram clouds is unacceptable. To enable you to run your own Telegram server while retaining both speed and security is a task in itself. At the moment, we are undecided on whether or not Telegram should go in this direction. Our architecture does not support federation yet. Telegram is a unified cloud service, so creating forks where two users might end up on two different Telegram clouds is unacceptable. To enable you to run your own Telegram server while retaining both speed and security is a task in itself. At the moment, we are undecided on whether or not Telegram should go in this direction.
327 Q: Can I use the Telegram API? Q: Can I use the Telegram API?
328 Yes. Developers for all platforms are welcome to use our protocol , API and even source code . Check out the Getting started section of the docs. Yes. Developers for all platforms are welcome to use our protocol , API and even source code . Check out the Getting started section of the docs.
329 Don't forget about our Bot API that lets you build cool stuff on our platform. Don't forget about our Bot API that lets you build cool stuff on our platform.
330 Q: Do you have a Privacy Policy? Q: Do you have a Privacy Policy?
331 Sure. Check this out. Sure. Check this out.
332 Q: Why do you have two apps in the Mac App store? Q: Why do you have two apps in the Mac App store?
333 One is our native OSX app , the other is the OSX version of our multi-platform client— Telegram Desktop . Both apps are official. Both started out as unofficial applications by two different developers and vary in design and functionality. One is our native OSX app , the other is the OSX version of our multi-platform client— Telegram Desktop . Both apps are official. Both started out as unofficial applications by two different developers and vary in design and functionality.
334 Telegram Desktop is currently the more stable version. It is optimized for photo and document sharing, as well as sending long text messages. Telegram Desktop is currently the more stable version. It is optimized for photo and document sharing, as well as sending long text messages.
335 The OSX app features native OSX design and supports secret chats. The OSX app features native OSX design and supports secret chats.
336 Q: Can I translate Telegram? Q: Can I translate Telegram?
337 Telegram is officially available in English, Spanish, German, Dutch, Italian, Arabic, Portuguese and Korean on most platforms. Telegram is officially available in English, Spanish, German, Dutch, Italian, Arabic, Portuguese and Korean on most platforms.
338 We are gradually expanding the list of official languages built into the apps, but there are other options as well. Telegram apps support external language packs. The .xml files for the Android app and Localizable.strings files for iOS can be downloaded from this Transifex page . Of course, you can also change the language files in any way you like and thus create your own personal Telegram localization. We are gradually expanding the list of official languages built into the apps, but there are other options as well. Telegram apps support external language packs. The .xml files for the Android app and Localizable.strings files for iOS can be downloaded from this Transifex page . Of course, you can also change the language files in any way you like and thus create your own personal Telegram localization.
339 To apply an external language pack, send (or receive) the file via Telegram (attached as ‘file’), download it, then tap on it to see the menu (on Android: tap on … in the upper right corner of the doc bubble) then select ‘Apply localization file’. You will see a language selection menu with the language from the file as one of the options. Yes, this is quite tricky, we'll simplify the process at some point in the future. To apply an external language pack, send (or receive) the file via Telegram (attached as ‘file’), download it, then tap on it to see the menu (on Android: tap on … in the upper right corner of the doc bubble) then select ‘Apply localization file’. You will see a language selection menu with the language from the file as one of the options. Yes, this is quite tricky, we'll simplify the process at some point in the future.
340 Q: Can I help? Q: Can I help?
341 Yes, we are always looking for volunteers to help us with user support. If you would be interested in answering questions about Telegram to users from your country, contact our auditions account. Yes, we are always looking for volunteers to help us with user support. If you would be interested in answering questions about Telegram to users from your country, contact our auditions account.
342 Before you apply, please check out the Telegram Support Initiative . Before you apply, please check out the Telegram Support Initiative .
343 Your Account Your Account
344 Q: How do I log out? Q: How do I log out?
345 Remember, that you can use Telegram on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Remember, that you can use Telegram on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out.
346 iOS: Go to Settings — Edit — Log out. iOS: Go to Settings — Edit — Log out.
347 Android: Go to Settings — … (in the top right corner) — Log out. Android: Go to Settings — … (in the top right corner) — Log out.
348 Telegram Desktop: Go to Settings — Log out. Telegram Desktop: Go to Settings — Log out.
349 Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first.
350 iOS: Swipe left on the secret chat, choose ‘Clear History’. iOS: Swipe left on the secret chat, choose ‘Clear History’.
351 Android: Long tap on a chat, choose ‘Clear history’. Android: Long tap on a chat, choose ‘Clear history’.
352 Q: How do I change my phone number? Q: How do I change my phone number?
353 You can change your number in Telegram and keep everything, including all your contacts, messages, and media from the Telegram cloud, as well as all your Secret Chats on all devices. You can change your number in Telegram and keep everything, including all your contacts, messages, and media from the Telegram cloud, as well as all your Secret Chats on all devices.
354 Important: Your mutual contacts (people in your contacts who also have your number) will get your new number added to your contact in their address book unless you have blocked them in Telegram. This makes changing numbers even easier. Important: Your mutual contacts (people in your contacts who also have your number) will get your new number added to your contact in their address book unless you have blocked them in Telegram. This makes changing numbers even easier.
355 To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different Telegram account on the target number, you'll need to delete that account first. To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different Telegram account on the target number, you'll need to delete that account first.
356 Q: How do I delete my account? Q: How do I delete my account?
357 If you would like to delete your account, you can do this on the deactivation page . Deleting your account permanently removes all your messages and contacts. All groups and channels that you've created are orphaned and left without a creator but admins retain their rights. If you would like to delete your account, you can do this on the deactivation page . Deleting your account permanently removes all your messages and contacts. All groups and channels that you've created are orphaned and left without a creator but admins retain their rights.
358 This action must be confirmed via your Telegram account and cannot be undone. This action must be confirmed via your Telegram account and cannot be undone.
359 We recommend using a non-mobile browser for this process. We recommend using a non-mobile browser for this process.
360 Note that you'll receive the code via Telegram, not SMS. Note that you'll receive the code via Telegram, not SMS.
361 Q: What happens if I delete my account? Q: What happens if I delete my account?
362 As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead. As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead.
363 Termination of a Telegram account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty. Termination of a Telegram account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty.
364 Q: How does account self-destruction work? Q: How does account self-destruction work?
365 Telegram is not a commercial organization, and we value our disk space greatly. If you stop using Telegram and do not log in for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings. Telegram is not a commercial organization, and we value our disk space greatly. If you stop using Telegram and do not log in for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings.
366 This feature was introduced on November 19, 2014. Since the default self-destruct setting for Telegram accounts is six months, accounts that have been last active before November 19, 2014, self-destructed on May 19, 2015. This feature was introduced on November 19, 2014. Since the default self-destruct setting for Telegram accounts is six months, accounts that have been last active before November 19, 2014, self-destructed on May 19, 2015.
367 Q: My phone was stolen. What do I do? Q: My phone was stolen. What do I do?
368 First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a Telegram user at the moment. We don‘t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to Telegram itself on any of your devices. First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a Telegram user at the moment. We don‘t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to Telegram itself on any of your devices.
369 I have access to Telegram on another device I have access to Telegram on another device
370 Go to Telegram Settings — Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account. Go to Telegram Settings — Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account.
371 Go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device. Whoever has your phone will not be able to log in again, since they don't know your password. Go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device. Whoever has your phone will not be able to log in again, since they don't know your password.
372 Contact your phone provider, so that they block your old SIM and issue a new one with your number. Contact your phone provider, so that they block your old SIM and issue a new one with your number.
373 If you decide to switch to a new phone number, don't forget to go to Settings, tap on your phone number and change your Telegram number to the new one. If you decide to switch to a new phone number, don't forget to go to Settings, tap on your phone number and change your Telegram number to the new one.
374 I don't have access to Telegram on any other devices I don't have access to Telegram on any other devices
375 First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number. First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number.
376 Wait till you receive your new SIM with the old number, log in to Telegram, then go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device. Wait till you receive your new SIM with the old number, log in to Telegram, then go to Settings — Privacy and Security — Active Sessions and terminate your Telegram session on the old device.
377 Removing sensitive data Removing sensitive data
378 Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn't much risk for the data in case of regular petty theft. But if you have reasons to worry about the data on the device and are unable to log out the other device , it is best that you wipe it remotely. You can read more about it here: Apple iOS , Android . Unfortunately, this requires you to have prepared in advance for this scenario. Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn't much risk for the data in case of regular petty theft. But if you have reasons to worry about the data on the device and are unable to log out the other device , it is best that you wipe it remotely. You can read more about it here: Apple iOS , Android . Unfortunately, this requires you to have prepared in advance for this scenario.
379 You can delete your Telegram account if you are logged in on at least one of your other devices (mobile or desktop). Note that inactive Telegram accounts self-destruct automatically after a period of time — 6 months being the default setting. You can delete your Telegram account if you are logged in on at least one of your other devices (mobile or desktop). Note that inactive Telegram accounts self-destruct automatically after a period of time — 6 months being the default setting.
380 Passport Passport
381 Telegram Passport is a unified authorization method for services that require personal identification. With Telegram Passport, you can upload your documents once, then instantly share your data with services that require real-world ID (finance, ICOs, etc.). Telegram Passport is a unified authorization method for services that require personal identification. With Telegram Passport, you can upload your documents once, then instantly share your data with services that require real-world ID (finance, ICOs, etc.).
382 Your identity documents and personal data will be stored in the Telegram cloud using End-to-End Encryption. To Telegram, this data is just random gibberish, and we have no access to the information you store in your Telegram Passport. When you share data, it goes directly to the recipient. Your identity documents and personal data will be stored in the Telegram cloud using End-to-End Encryption. To Telegram, this data is just random gibberish, and we have no access to the information you store in your Telegram Passport. When you share data, it goes directly to the recipient.
383 You can find more information about Telegram Passport on our blog . You can find more information about Telegram Passport on our blog .
384 If you're a developer or owner of a service that requires real-life ID, kindly take a look at this manual . You can also try requesting Telegram Passport data using this page . If you're a developer or owner of a service that requires real-life ID, kindly take a look at this manual . You can also try requesting Telegram Passport data using this page .
385 Troubleshooting Troubleshooting
386 Login and SMS Login and SMS
387 Please make sure you are entering your mobile phone number in the international format. Please make sure you are entering your mobile phone number in the international format.
388 I.e.: +(country code)(city or carrier code)(your number) I.e.: +(country code)(city or carrier code)(your number)
389 If you are having registration or login problems, please contact us using this form . If you are having registration or login problems, please contact us using this form .
390 Getting a code via Telegram Getting a code via Telegram
391 If you have recently used one of our apps on another device (it could also be a different app on the same device), we may send the login code via Telegram instead of SMS. If you have recently used one of our apps on another device (it could also be a different app on the same device), we may send the login code via Telegram instead of SMS.
392 To receive such a code, just check Telegram from any of your connected devices. You will find it in the chat with Telegram, a verified profile with a blue check: To receive such a code, just check Telegram from any of your connected devices. You will find it in the chat with Telegram, a verified profile with a blue check:
393 Login code sent via Telegram Login code sent via Telegram
394 WARNING! Please note that getting codes via Telegram should not be considered an alternative to using an up-to-date phone number. In case of a change in numbers, always make sure Telegram is connected to a phone number you control, otherwise you risk losing access to your account forever. WARNING! Please note that getting codes via Telegram should not be considered an alternative to using an up-to-date phone number. In case of a change in numbers, always make sure Telegram is connected to a phone number you control, otherwise you risk losing access to your account forever.
395 Notification problems Notification problems
396 iOS: iOS:
397 Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram.
398 Check that notifications are ON in phone Settings. Check that notifications are ON in phone Settings.
399 Check, whether contact or group is muted. Check, whether contact or group is muted.
400 Shut down Telegram (go to home screen, double tap home button, kill Telegram (swipe upwards), then go to phone settings, set the alert style for Telegram to NONE. Relaunch Telegram, go to phone settings, set alert style back to banners. Shut down Telegram (go to home screen, double tap home button, kill Telegram (swipe upwards), then go to phone settings, set the alert style for Telegram to NONE. Relaunch Telegram, go to phone settings, set alert style back to banners.
401 Android: Android:
402 We currently have two types of notifications on Android: GCM and our own custom notification service that is independent from Google. Note that Google notifications (GCM) just won‘t work properly on some Android devices. The Telegram notification service is reliable but requires additional battery resources. It doesn’t and shouldn't take much, though, so please report all drastic battery-draining cases immediately. We currently have two types of notifications on Android: GCM and our own custom notification service that is independent from Google. Note that Google notifications (GCM) just won‘t work properly on some Android devices. The Telegram notification service is reliable but requires additional battery resources. It doesn’t and shouldn't take much, though, so please report all drastic battery-draining cases immediately.
403 Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON.
404 Check, whether contact or group is muted. Check, whether contact or group is muted.
405 If the Telegram Notifications Service is disabled, make sure Google Play Services are installed on your phone. If the Telegram Notifications Service is disabled, make sure Google Play Services are installed on your phone.
406 If the Telegram Notifications Service is enabled and your phone uses some battery saving software, make sure that Telegram is whitelisted in that application. If the Telegram Notifications Service is enabled and your phone uses some battery saving software, make sure that Telegram is whitelisted in that application.
407 NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart. NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart.
408 Windows Phone: Windows Phone:
409 Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram.
410 Check that notifications are ON in phone Settings. Check that notifications are ON in phone Settings.
411 Check, whether contact or group is muted. Check, whether contact or group is muted.
412 Try Settings > Notifications > Reset notifications. Try Settings > Notifications > Reset notifications.
413 Shut down Telegram (hold back button, kill Telegram (swipe downwards), then go to phone settings, notifications and actions, deactivate Telegram. Relaunch Telegram, go to phone settings, Notifications and Actions, set alert back to ON. Shut down Telegram (hold back button, kill Telegram (swipe downwards), then go to phone settings, notifications and actions, deactivate Telegram. Relaunch Telegram, go to phone settings, Notifications and Actions, set alert back to ON.
414 Problems with contacts Problems with contacts
415 If you know your friends have Telegram, but you can't see them — or they appear as numbers instead of names. If you know your friends have Telegram, but you can't see them — or they appear as numbers instead of names.
416 iOS: iOS:
417 Force quit the app (double tap home button, then swipe up on Telegram), then relaunch and check if it helped. Force quit the app (double tap home button, then swipe up on Telegram), then relaunch and check if it helped.
418 If that doesn't help, temporarily change the name of the contact in phone contacts (add a few symbols, then change back again). If that doesn't help, temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
419 If that doesn’t work, re-login: Settings – Edit – Log Out. Remember that logging out kills all your Secret Chats. Then log in again. If that doesn’t work, re-login: Settings – Edit – Log Out. Remember that logging out kills all your Secret Chats. Then log in again.
420 Android: Android:
421 Make sure you are using the latest version of the app. Make sure you are using the latest version of the app.
422 Relaunch the app (by terminating it from processes list and launching again). Relaunch the app (by terminating it from processes list and launching again).
423 Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again). Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
424 If that didn't help, try to re-login. If that didn't help, try to re-login.
425 Windows Phone: Windows Phone:
426 Make sure you are using the latest version of the app. Make sure you are using the latest version of the app.
427 Relaunch the app (hold back button, swipe downwards to kill Telegram, then launch again). Relaunch the app (hold back button, swipe downwards to kill Telegram, then launch again).
428 Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again). Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
429 If that didn't help, try to re-login. If that didn't help, try to re-login.
430 Deleting contacts on Android and WP Deleting contacts on Android and WP
431 To delete a contact, open a chat with the person, tap on their profile photo in the top area of the chat screen, then: To delete a contact, open a chat with the person, tap on their profile photo in the top area of the chat screen, then:
432 Android: Tap on ‘…’ in the top right corner — ‘Delete’. Android: Tap on ‘…’ in the top right corner — ‘Delete’.
433 Windows Phone: Tap on the pen icon — ‘Delete’. Windows Phone: Tap on the pen icon — ‘Delete’.
434 If you want to delete the contact completely, make sure you also delete them from your phone contacts. Telegram stays in sync and will add the contact back if you don't. If you want to delete the contact completely, make sure you also delete them from your phone contacts. Telegram stays in sync and will add the contact back if you don't.
435 Where did my Secret Chat messages go? Where did my Secret Chat messages go?
436 Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices. Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices.
437 Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats. Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats.
438 Can't send messages to non-contacts Can't send messages to non-contacts
439 When users report unwanted messages from a Telegram account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact. When users report unwanted messages from a Telegram account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact.
440 This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future. This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future.
441 If you think that this limit was applied to your account wrongly, please visit this page . If you think that this limit was applied to your account wrongly, please visit this page .
442 Telegram Support Telegram Support
443 If you have any other questions, please contact Telegram Support (in Telegram go to Settings — Ask a question). Note that we rely on volunteers for support. If you have any other questions, please contact Telegram Support (in Telegram go to Settings — Ask a question). Note that we rely on volunteers for support.
444 If you can't log in to your account, please use this form . If you can't log in to your account, please use this form .
445 Twitter? Twitter?
446 Yep. Follow us! @telegram Yep. Follow us! @telegram
447 Our twitter account in Spanish: @telegram_es Our twitter account in Spanish: @telegram_es
448 In Italian: @telegram_it In Italian: @telegram_it
449 In Korean: @Telegram_kr In Korean: @Telegram_kr
450 In German: @de_telegram In German: @de_telegram
451 For users from Brazil: @Telegram_br For users from Brazil: @Telegram_br
452 Our Arabic-speaking users may find @telegram_arabic more interesting. Our Arabic-speaking users may find @telegram_arabic more interesting.
453 @SmsTelegram, login help on Twitter @SmsTelegram, login help on Twitter
454 We have a special account that can help you with login problems, @smstelegram . This account is official. Don't be afraid to DM it the number you use for Telegram, we need this info to investigate issues. We have a special account that can help you with login problems, @smstelegram . This account is official. Don't be afraid to DM it the number you use for Telegram, we need this info to investigate issues.
455 Be careful, we don't have any other support accounts on any social media platforms. Be careful, we don't have any other support accounts on any social media platforms.
456 Facebook? Facebook?
457 Facebook seems to have taken down our page for no apparent reason several months ago. Well, who cares, we weren‘t using it much anyway. (This was the address, in case you’re curious: https://www.facebook.com/tlgrm ). Right now, if anyone on Facebook is telling you they're us, they are not. Facebook seems to have taken down our page for no apparent reason several months ago. Well, who cares, we weren‘t using it much anyway. (This was the address, in case you’re curious: https://www.facebook.com/tlgrm ). Right now, if anyone on Facebook is telling you they're us, they are not.