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Conversive (en) - Política de Privacidad y Puerto Seguro 09-feb-2016 | 99,71%
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0 Privacy Statement Privacy Statement
1 Your privacy is important to Avaya. This statement discloses the information practices, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. Your privacy is important to Avaya
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3 Avaya Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe Program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at executiveoffic@avaya.com . If you are not satisfied with our response you can contact TRUSTe here .
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5 This privacy statement covers the site www.avaya.com and pages linking from our site in the Careers section that are hosted on our 3rd party service providers URL. These pages are indicated by providing a link to the Avaya privacy statement.
6 If you have questions or concerns or suggestions regarding Avaya's privacy policy, please contact:
7 Avaya Customer Response Team
8 Postal Address: Avaya Inc.
9 211 Mt. Airy Road
10 Basking Ridge, NJ 07920
11 Email: executiveoffic@avaya.com
12 Web site URL: http://www.avaya.com/usa/contact/email-avaya/
13 Avaya Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Avaya Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Avaya’s certification, please visit http://www.export.gov/safeharbor/
14 Avaya Inc. and its worldwide affiliates (collectively "Avaya") have long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of Personal Data is often necessary and desirable. It is Avaya's goal to balance the benefits of e-business with the right of individuals to prevent the misuse of their personal data.
15 The Collection of Personal Data
16 Please be aware that most of our websites are available and open to you without having to provide any Personal Data (defined below). However, in order to access and use certain Avaya websites or parts of websites, Avaya may request Personal Data from you, like your name, e-mail address, company name and telephone number (personally identifiable information or "Personal Data"). Avaya uses this information to customize your experience on our web site and provide you with a password to use these web sites, or for the purposes stated at the time of collection, such as participation in a promotion. You have the right to refuse to provide this information, however access to certain secure portions of the website(s) will not be provided.
17 By registering on the Avaya web site, you will be deemed to have consented to the use, transfer, export and retention of your Personal Data as set out in this privacy statement. Consequently, after registering, Avaya may use this submitted information for the purposes for which you and Avaya have intended and to provide you with additional information, such as alerting you to products and services that can assist you in your business, promoting site registration, and assisting in order processing. Avaya will maintain Personal Data in a secure environment through a secure connection/encryption to ensure confidentiality. Avaya aims to ensure that any Personal Data held by Avaya it processes is accurate. You may update or amend your Personal Data held by Avaya by changing your profile information on the site(s) for which you have registered or by contacting Avaya at: executiveoffic@avaya.com or submitting a request by contacting Avaya. If you wish to delete any inaccuracies with your Personal Data, please see the “Your Rights” section below.
18 Avaya may also use third party sources of information to qualify clients, potential clients, resellers and distributors.
19 Tell-A-Friend
20 If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Avaya does not store this information.
21 Transfer of Personal Data
22 WHEN YOU SUBMIT Personal Data TO AVAYA, YOU ACKNOWLEDGE AND AGREE THAT AVAYA MAY TRANSFER MY Personal Data TO, AND RETAIN AND PROCESS MY Personal Data IN, ANY AVAYA CORPORATE SITE(S) INCLUDING BUT NOT LIMITED TO ITS CORPORATE HEADQUARTERS IN THE UNITED STATES, REGARDLESS OF THE COUNTRY IN WHICH YOU REGISTERED. IF YOU DO NOT APPROVE OF SUCH TRANSFER, PROCESSING AND/OR RETENTION, DO NOT SUBMIT Personal Data TO AVAYA.
23 Collecting Domain Information
24 Avaya also collects domain information (e.g. IP address and referring URLs) as part of its analysis of the use of this site. This data enables us to become more familiar with which customers visit our site, how often they visit and what parts of the site they visit most often. Avaya uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part. We do not tie Personal Data to domain information, except as necessary to prevent abuse or fraud on our site.
25 Disclosure to Third Parties
26 If you request something from the Avaya Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share your Personal Data (with the exception of account, credit card and ordering information) with others, who can alert you about new products and services to improve your competitive edge. These business partners act as service providers on our behalf to fulfill the services you have requested to receive.
27 From time to time, we use other third parties to provide services on our behalf, such as for facilitating our marketing e-mails. We share your Personal Data with these third parties as necessary to provide that service on our behalf. In such cases, the organizations are not permitted to use your Personal Data for any secondary purposes. If you do not wish to be contacted by Avaya, please visit http://www.avaya.com/unsubscribe . Avaya does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.
28 Avaya may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information. Avaya may disclose Personal Data if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Avaya, the site or its visitors. Avaya may disclose your Personal Data in the event of any sale or transfer of its business or assets. For information on changes in use of your Personal Data in the event of such a sale or transfer, see the "Your Rights" section below.
29 Use of Tracking Technologies
30 Some Avaya websites use "cookies," which are small files that the site places on your hard drive for identification purposes. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Cookies are used to better serve you when you return to the Web site. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on Avaya websites.
31 We use local shared objects, also known as Flash cookies to display content based upon what you view on our site to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here .
32 Some of our business partners (e.g., tracking utility services) use cookies and web beacons on our site. Our third party tracking utility services company uses a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. These clear gifs are not tied to our customers' personally identifiable information. We have no access to or control over these third party tracking technologies.
33 This privacy statement covers the use of the tracking technologies by www.avaya.com only and does not cover the use of cookies by any 3rd party.
34 Your Rights
35 YOU MAY HAVE A LEGAL RIGHT TO A COPY OF ALL THE Personal Data ABOUT YOU HELD BY AVAYA. IF YOU WISH TO OBTAIN A COPY OF PARTICULAR INFORMATION PROVIDED TO AVAYA, OR IF YOU BECOME AWARE THE INFORMATION IS INCORRECT AND YOU WOULD LIKE US TO CORRECT OR DELETE IT, CONTACT US AT EXECUTIVEOFFIC@AVAYA.COM . WE WILL RESPOND TO YOUR REQUEST WITHIN 5 BUSINESS DAYS. '
36 We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at executiveoffic@avaya.com . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
37 In the event Avaya conducts a business transition, such as a merger, acquisition by another company, or sale of all or a significant portion of its assets, your personally identifiable information (Personal Data) will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your Personal Data.
38 Avaya reserves the right to change, modify or update this statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here by means of a notice on our home page.
39 Last Updated: 02/10/2012 !
40 This statement discloses how Avaya Inc. (4655 Great America Parkway, Santa Clara, CA 95054-1233, USA ) and its worldwide affiliates (collectively "Avaya") process personal information about individuals (“Personal Data”), including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
41 Scope of Privacy Statement
42 This statement also describes the choices available to you regarding our use of your personal data and how you can access and update this information. This privacy statement only covers the website www.avaya.com and pages linking from our website in the Careers section that are hosted on our third party service provider’s URL.
43 TRUSTe
44 Avaya has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. If you have questions or complaints regarding our privacy policy statement or practices, please contact us at executiveoffice@avaya.com. If you are not satisfied with our response you can contact TRUSTe here https://feedback-form.truste.com/watchdog/request . The TRUSTe program covers only information that is collected through this site and does not cover information that may be collected through software downloaded from our site or mobile applications.
45 Collection and Use of Personal Data
46 Avaya has long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection and Use of Personal Data is often necessary and desirable for businesses and individuals involved. It is Avaya's goal to balance the benefits of our and our customers’ business with the right of individuals to prevent the misuse of their Personal Data. Avaya aims to collect as little information as possible to protect these individuals’ Personal Data.
47 Data Retention
48 We will retain and use your information (Personal Data) (i) for as long as your account is active, (ii) as needed to provide you services, or (iii) as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
49 International Data Transfer and Safe Harbor
50 Avaya as a global company and provider of Internet-accessible services needs to transfer Personal Data around the world over public telecommunications networks. As such, data transfers will naturally include territories outside your country, including outside the EU. In addition, worldwide Avaya affiliates report to the company headquarters in the USA which may have access to Personal Data of our customers globally. To ensure such transfers of Personal Data are safeguarded legally, Avaya complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland. Avaya has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Avaya’s certification, please visit http://www.export.gov/safeharbor/ . In addition to Safe Harbor Avaya has in place EU Model Contract Clauses between Avaya’s European Union and US legal entities, to ensure all data exported to the US has adequate levels of protection.
51 Security of Personal Data
52 The security of your Personal Data is important to us. Avaya will implement commercially reasonable technical and organizational measures to aid in protecting Personal Data against accidental or unlawful destruction or accidental loss, alteration unauthorized disclosure or access. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the information during transmission.
53 Transfer of Personal Data
54 We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage however is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at executiveoffice@avaya.com .
55 Disclosure to Third Parties / Sharing of Personal Data / Subcontracting
56 In order to provide you with products and services, we may enter into contractual relationships with third parties such as vendors, suppliers, business partners, service providers, and other contractors (“Contractors”). Please be assured that we select these subcontractors with the greatest possible care. In addition, subcontractors will be contractually bound to Avaya’s security standards and guidelines regarding the handling of your Personal Data. When using Contractors we may share parts of your Personal Data with these companies. However, we only disclose information which is required to carry out their task. Avaya reserves the right to exercise control over the information at all times in order to protect your Personal Data. In all instances in which we disclose or share your Personal Data with others we comply with all legal regulations applicable in the specific case. We may also disclose your Personal Data 1) as required by law, such as to comply with a subpoena or similar legal process; 2) when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others; 3) to investigate fraud; 4) to respond to a government request; or 5) if Avaya is involved in a merger, acquisition, sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our website(s) of any changes in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
57 Data Breach
58 We employ data protection standards with a view to protecting our customers' Personal Data.
59 Depending on the jurisdiction applicable, we are obliged by law to inform you about severe breaches of security in our IT network which affect your Personal Data. Where legally required we will notify you personally where possible and display a notice on our website in case of such a breach.
60 Policy Update Procedure
61 Regarding future features or products offered by Avaya which might affect your Personal Data we reserve the right to amend or change this Privacy Statement accordingly. A notice will be displayed on our website after any such change happened. If we make any material changes to this privacy statement, we will notify you by means of a notice on this website prior to the change becoming effective.
62 Privacy Officer and Feedback
63 For all feedback, concerns or suggestions regarding Avaya, please contact us at:
64 Avaya Data Privacy Office (Avaya Law), Postal Address: Avaya Inc. 4655 Great America Parkway, Santa Clara, CA 95054,
65 Email: executiveoffice@avaya.com ,
66 Web site URL: http://www.avaya.com/usa/contact/email-avaya/ .
67 For all other inquiries regarding Avaya’s Privacy Statement and your rights in this regard, you can contact our Global Privacy Officer Joerg Thomas, who may be reached at
68 dataprivacy@avaya.com .
69 Forums / Chat Rooms
70 If you participate in Avaya -run forums or contact our support service via a chat service, online interface or email, we will ask you for additional Personal Data such as a forum moniker, the hardware you are using or the technical issue you are experiencing. Avaya stores your content to run the forums and chat rooms and to process your query. Please note that content you post in public forums and chat rooms is open for anyone to see.
71 Linked Websites
72 Avaya includes selected links to Avaya websites and external websites. Although Avaya checks the content of external websites before linking to them, we do not have any authority about these website operators. Avaya is therefore not responsible for the content of external links.
73 Third Party/Products/Software, SnapIns
74 With some Avaya products you may use third-party products and services such as snap-ins and other software that is not provided by us. Please refer to the third parties’ documentation and websites for information about their privacy practices.
75 Notice and Choice Principle
76 Most of Avaya’s websites are available and open to you without having to provide any Personal Data. However, in order to access and use certain Avaya websites or parts of websites, we may request Personal Data from you, like your name, e-mail address, company name and telephone number. If you do not submit the requested Personal Data, you may not have access to certain Avaya websites or parts of websites.
77 Cookies and Tracking Software
78 Avaya
79 Some websites of Avaya use tracking technologies such as cookies, scripts and tags. "Cookies" are small files that the website places on your computer’s hard drive and/or internet browser for identification purposes. Cookies are used to better serve you when you return to the website which has implemented it. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on Avaya websites.
80 We use local shared objects, also known as Flash cookies to display content based upon what you view on our website to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for cookies click here http://www.avaya.com/usa/cookiepolicy .
81 Avaya also collects domain information (e.g. IP address and referring URLs) as part of its analysis of the use of this website. This data enables us to become more familiar with which customers visit our website, how often they visit and what parts of the website they visit most often. Avaya uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part. We do not tie Personal Data to domain information, except where it is necessary to prevent abuse or fraud on our website.
82 Third parties
83 Some of our business partners (e.g., tracking utility services) may use cookies, script, tags, local storage and web beacons on our website. Our third party tracking utility services company uses a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on websites and are about the size of the period at the end of this sentence. These clear gifs are not tied to our customers' Personal Data. Local storage (HTML5) are used to provide certain features on our websites, to display advertising based on your web browsing activities, and to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.
84 We partner with a third party ad network to display advertising on our website and to manage our advertising on other websites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here http://preferences-mgr.truste.com/ . If you are located in the European Union, click here http://www.youronlinechoices.eu . Please note this does not prevent you from being shown advertising. You will continue to receive generic ads.
85 DNT
86 We recognize that some people use so called “Do Not Track” cookies while being online in order to prevent websites from collecting the data they leave on the websites and therefore prevent them from tracking their online behavior. Avaya treats the use of these cookies as if no consent was given for the use of cookies on the website. In such cases it may be possible that we cannot provide you with access to certain secure parts of the website(s).
87 Analytics tools
88 Google Analytics
89 Website of Avaya may use Google Analytics, a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This service uses cookies to help Avaya analyze how visitors use the website. The information generated by the cookies about your use of the website (including your IP address) is transmitted to and stored by Google, including outside the EU in third countries such as the USA, which might not have data protection laws as comprehensive as in your country.
90 On this website, IP anonymization has been activated so that your IP address is truncated beforehand within the EU. Only in exceptional cases will the full IP address be transferred to Google’s non-EU servers and truncated there. Google uses the information on Avaya’s behalf for the purpose of evaluating your use of the website and compiling reports on website activity. Google will not associate your IP address with any other data held by them.
91 You may refuse the use of cookies by selecting the appropriate settings on your browser; for instructions on how to do this please visit the browser manufacturers’ website. Alternatively, you can download and install the Google Analytics opt-out browser add-on available via https://tools.google.com/dlpage/gaoptout?hl=en . More information about privacy in connection with Google Analytics can be found at https://support.google.com/analytics/answer/6004245?hl=en .
92 Webtrends Analytics
93 Website of Avaya may use Webtrends Analytics provided by Webtrends Inc. (555 SW Oak Street, Suite 300, Portland, Oregon, 97204, USA). This service uses cookies to help Avaya analyze how visitors use the site. The information generated by the cookies about your use of the website (including your IP address) is transmitted to and stored by Webtrends, including outside the EU in third countries such as the USA, which might not have data protection laws as comprehensive as in your country..
94 You may refuse the use of cookies by selecting the appropriate settings on your browser; for instructions on how to do this please visit the browser manufacturers’ website.
95 User's Rights
96 You have the right to refuse to provide Personal Data to us. However, in such cases we cannot provide you with access to certain secure parts of the website(s).
97 In the course of registering on the Avaya website, you have been asked to consent to the use, transfer, export and retention of your Personal Data as set out in this Privacy Statement. Consequently, after registering, Avaya may use this submitted information for the purposes for which you and Avaya have intended, including the provision of additional information, such as alerting you to products and services that can assist you in your business, promoting website registration, and assisting in order processing.
98 Depending on the jurisdiction applicable, you may have a legal right to a copy of all the Personal Data stored about you by Avaya. If you wish to obtain a copy of particular information provided to Avaya or if you become aware that the information stored by Avaya is incorrect and you would like Avaya to correct or delete it, please contact us at executiveoffice@avaya.com.
99 At any time you have the right to withdraw your consent to the use of your Personal Data by sending an e-mail to executiveoffice@avaya.com . We will respond to your request as soon as possible.
100 Children's Rights
101 Avaya is sensitive to the protection of the interests of children. To the extent we are aware that a child is communicating with us, we will respond to such e-mails, but we do not store the names, addresses or e-mails themselves in our databases, nor do we share them with third parties other than for fulfillment services. At the same time we believe that parents have the ultimate responsibility to supervise their children's online activities. We urge parents to discuss the online release and protection of personal information with their children. Whenever we request personally identifiable information from a child, we will also ask for a parent's e-mail address so that we can notify the parent that we have received personal information from the child. Parents have the right to review any personal information we have collected from their child by following the procedures for data access set out in the “User’s rights” section.
102 Social Media
103 Links to the social network Facebook (operated by Facebook, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA for users living in the USA or Canada; Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland for users living in other parts of the world ) are integrated in our websites. Links to Facebook are clearly highlighted on our website by using the Facebook logo or through the plug-in “Like” button.
104 Facebook’s plug-in is activated when clicking on the Facebook link. Following the activation of Facebook’s plug-in, your browser will establish a connection with the Facebook servers. In the event your Facebook account, if any, is activated, the fact that you have visited our websites will be shared with Facebook. Facebook will assign your visit on our website to your Facebook account.
105 The operation of Facebook links requires activation by you. An automatic transfer of information to Facebook does not happen.
106 Please refer to Facebook’s privacy policy ( https://www.facebook.com/policy.php ) for more information in this context.
107 Feedback Reporting
108 Avaya aims at providing the best possible services to its customers. Part of achieving this goal is our dedicated customer care service. All the incidents being reported through the various channels by which you can reach the customer care service are recorded and collected. This way we can use all the questions we are getting from our customers to create better services for them, e.g. by including them in up-to-date FAQs.
109 Tell a Friend
110 If you choose to use our referral service to tell a friend about our website(s) or products, we will ask you for your friend's name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit the website. Avaya does not store this information and only uses it for the purpose of sending the invitation e-mail.
111 In the event Avaya conducts a business transition, such as a merger, acquisition by another company, or sale of all or a significant portion of its assets, your Personal Data will likely be among the assets transferred. You will be notified on our Web site of any such change in ownership or control of your Personal Data.
112 Last updated: February 2016
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