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Certified Languages International (en) - Política de Privacidad y Puerto Seguro 14-ago-2018 | 99,05%
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0 Certified Languages International (CLI) is committed to protecting your privacy in a variety of ways, including using industry-accepted security measures to protect against the loss, misuse, and altercation of data contained in our system. Thank you for visiting the website of Certified Languages Intl. We are committed to protecting your personal information and rights to privacy. If you have any questions about our policy or how we handle your personal information, please contact
1 This Privacy Policy applies to all of the interpretation and translation services offered by CLI. Our policy is designed to ensure the safety and accuracy of our clients and their customers’ personal information. Any information revealed to us will never be sold, rented, traded, or leased. .This privacy policy
2 CLI adheres to all HIPAA Administrative Simplification Regulations found at 45 CFR 160, 162, and 164. All CLI employees and independent contractors are required to complete the requisite training courses upon hire and annually thereafter.
3 CLI holds certification that it is in full compliance with the EU–U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information from European Union memb has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
4 Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.
5 TABLE OF CONTENTS
6 INFORMATION COLLECTED THAT YOU DISCLOSE TO US
7 INFORMATION AUTOMATICALLY COLLECTED
8 HOW DO WE PROTECT YOUR INFORMATION?
9 DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
10 WHAT ARE MY PRIVACY RIGHTS?
11 DO WE COLLECT INFORMATION FROM MINORS?
12 CALIFORNIA ONLINE PRIVACY PROTECTION ACT
13 CAN-SPAM ACT
14 DO WE MAKE UPDATES TO THIS POLICY?
15 CONTACTING US
16 1. INFORMATION COLLECTED THAT YOU DISCLOSE TO US
17 WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE USERS THAT VISIT OUR WEBSITE?
18 er countries and Switzerland to the United States, respectively. CLI adheres to the Privacy Shield privacy principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, please visit the Privacy Shield website (https://www.privacyshield.gov/list), which includes the Privacy Shield privacy principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. CLI’s EU–U.S. Privacy Shield and Swiss–U.S. Privacy Shield certifications can be found at: https://www.privacyshield.gov/participant?id=a2zt0000000TNPdAAO While on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experienc
19 For complaints and disputes that cannot be resolved between CLI and the complainant, CLI has e.
20 WHEN DO WE COLLECT INFORMATION?
21 We collect information from you when you subscribe to a newsletter, fill out a contact form, or any other instance where you manually enter information on our site.
22 HOW DO WE USE YOUR INFORMATION?
23 In addition to the stated purpose of information gathering, such as newsletter email sign-up, contact request, etc, we may use the information we collect from you to:
24 agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm) and the Swiss Federal Data Protection and Information (Swiss FDPIC: https://www.edoeb.admin.ch/?lang=en) to resolve disputes pursuant to the Privacy Shield privacy principles. Individual DPAs may be contacted directly via the information provided on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint). If your complaint is not resolved, you may have the ability to invoke binding arbitration. Please see the Privacy Shield website if you have questions on this topic. Personalize your experience and to allow us to deliver the type of content and product offerings in which you are
25 Confidentiality Precautions
26 Each and every person who works with CLI, either as a direct employee in the central offices or as a contract interpreter, rece most interested.
27 Improve our website in order to better serve you.
28 Ask for ratings and reviews of services or products.
29 2. INFORMATION AUTOMATICALLY COLLECTED
30 When you visit, use, or navigate through our website, we automatically collect information such as:
31 IP Addresses
32 Browser and device characteristics
33 Operating systems
34 Language preferences
35 Referring URLs
36 Device names
37 Countries
38 Location information
39 How and when you use our site
40 Other technical information
41 This information is generally used to maintain and operate the security of the website, and for our internal analytics and reporting.
42 DO WE USE ‘COOKIES’?
43 ives training in the compliance with confidentiality and nondisclosure laws. This training takes place prior to the employee or contractor ever working with the customer in any form. Further, questions pertaining Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables our website’s or service provider’s systems to recognize your browser and capture and remember certain information.
44 to their understanding of this information are incorporated into our testing program. Periodic review of this information takes place via quarterly training updates. Cookies are also used to help us understand
45 As part of our employee initiation program, every employee is required to read, understand, and sign our proprietary employee manual, which includes all documentation that supports confidentiality, HIPAA, and Privacy Shield requirements. your preferences based on previous or current site activity, which enables us to provide you with improved services and advertising. We also use cookies to help us compile aggregate data about site traffic and site interaction so that
46 CLI is constantly aware of the necessity to keep all documentation and recordings regarding our customers and their clients in strict confidentiality. We have implemented the following procedures to ensure that our practice of protecting private information is followed. These practices are consistently reviewed and updated and include:
47 Strict guidelines require that Customer confidential information never leave our secure office.
48 We hav we can offer better site experiences and tools in the future.
49 We use cookies to:
50 Keep track of, show, and send targeted advertisements.
51 Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
52 e contacts within the Centers for Medicare and Medicaid Services (CMS) and the U.S. Office for Civil Rights (OCR), both of which specialize in HIPAA compliance. These contacts evaluate our prac You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
53 If you turn cookies off, it may affect the user experience.
54 3. HOW DO WE PROTECT YOUR INFORMATION?
55 tices and advise us, ensuring our practices are HIPAA compliant. Our website is scanned on a regular basis for security holes and known vulnerabilities
56 No confidenti in order to make your visit to our site as safe as possible.
57 al information is available on the web. All data is stored securely in-house. Your personal information is
58 Our premises are not open to the public; the doors are locked and solely accessible via regulated key cards.
59 Every employee has a strict confidentiality agreement with emphasis on HIPAA and Privacy Shield compliance.
60 Interpreters are bound by signed confidentiality and HIPAA compliance agreements.
61 In order to provide our services, we may collect the following types of information:
62 Information you provide – When you sign up for services with CLI, we ask contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive you supply is encrypted via Secure Socket Layer (SSL) technology.
63 We implement a variety of security measures when a user enters and submits their information to maintain the safety of your personal information.
64 you for personal information (such as your name, email address, phone number, other account information, and an account password). For certain accounts, we accept credit card or other payment account information that we maintain in encrypted form on secure servers. We will only hold onto your personal information as long as necessary for the purposes set out in
65 User communications – When you this privacy policy.
66 4. DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
67 We will only share and disclose your personal information in these situations:
68 send email or other communications to CLI, we may retain those communications in order to process your inquiries, respond to your requ Legal Compliance: Your information may be disclosed if we are legally obliged to do so to comply with applicable law, government requests, judicial proceedings, court orders, or legal process.
69 ests, and improve our services. Vital Interests and
70 Personal Information
71 When you sign up for our interpreter services, the only confidential information that is necessarily exchanged is the information that the interpreter is relaying between the two parties.
72 CLI does record some telephone interpreting calls with permission from our customers. These recordings are made strictly for internal quality assurance purposes and are securely retained for 90 days, at which point they are destroyed.
73 Call recordings are encrypted with an encryption level of at least 256AES.
74 Access to call recordings are limited to authorized staff.
75 Recordings are kept securely on the premise only.
76 CLI customizes our services to meet the needs of our customers. We will gather any information that you require for billing purposes and this information will appear on the invoices. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices.
77 Upon request, CLI will provide you with information on whether we hold, or process on behalf of a third party, your personal information. To request this information, please contact us via email (
78 ).When notified by email or mail, CLI will make reasonable effort to correct, amend, or delete such Personal Data if such data is demonstrated to be inaccurate or incomplete.
79 Information Sharing
80 CLI only shares personal information with other companies or individuals outside of CLI in the following limited circumstances:
81 We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
82 We have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; © detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against imminent harm to the rights, property, or safety of CLI, its users, or the public as required or permitted by law.
83 If CLI becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
84 Information Security
85 We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
86 We restrict access to personal information to CLI employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. Additionally, CLI maintains current certification for compliance with PCI data security standards.
87 Data Integrity
88 CLI processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We regularly review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services.
89 Enforcement
90 CLI is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. CLI complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, CLI is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, CLI may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
91 CLI regularly reviews its compliance with this Privacy Policy to ensure it meets both HIPAA and Privacy Shield standards. When we receive formal written complaints, it is CLI’s policy to promptly contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between CLI and an individual.
92 Changes to this Privacy Policy
93 Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes here on our website and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification) of Privacy Policy changes.
94 If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us via email (
95 ) or write to us at:
96 Confidentiality Matters
97 c/o Certified Languages International
98 4800 SW Macadam Avenue, Suite 400
99 Portland, OR 97239 USA Legal Rights: If we believe it is necessary to investigate or take action due to a violation of our policies, suspected fraud, threats of illegal activity, or as evidence in litigation in which we are involved.
100 Vendors, Consultants, Affiliates, or Business Partners and Other Third Party Service Providers: We may share your information with third party vendors, service providers, contractors, or agents who perform services for you on our behalf. The third party will be bound to this privacy policy with regards to your information.
101 Business Transfers: We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
102 With Your Consent: We may disclose your personal information for any reason with your consent.
103 We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
104 THIRD-PARTY LINKS
105 Occasionally, at our discretion, we may link to third-party products, services, or content on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
106 5. WHAT ARE MY PRIVACY RIGHTS?
107 You have the right to request changes, review, or terminate your data from our records at any time.
108 Fair Information Practices
109 In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days.
110 We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
111 6. DO WE COLLECT INFORMATION FROM MINORS?
112 When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
113 We do not specifically market to children under the age of 18 years old.
114 7. CALIFORNIA ONLINE PRIVACY PROTECTION ACT
115 CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.
116 See more at:
117 http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
118 According to CalOPPA, we agree to the following:
119 Users can visit our site anonymously.
120 Once this privacy policy is created, we will add a link to it on our home page or at a minimum, on the first significant page after entering our website.
121 Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
122 You will be notified of any Privacy Policy changes on our Privacy Policy Page.
123 You can change your personal information at any time by emailing us at
124 .
125 8. CAN-SPAM ACT
126 The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped being sent to them, and spells out tough penalties for violations.
127 We collect your email address in order to:
128 Send information, respond to inquiries, and/or other requests or questions.
129 Send you additional information related to your product and/or service.
130 Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
131 To be in accordance with CAN-SPAM, we agree to the following:
132 Not use false or misleading subjects or email addresses.
133 Identify the message as an advertisement in some reasonable way.
134 Include the physical address of our business or site headquarters.
135 Monitor third-party email marketing services for compliance, if one is used.
136 Honor opt-out/unsubscribe requests quickly.
137 Allow users to unsubscribe by using the link at the bottom of each email.
138 If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email or email us at
139 and we will promptly remove you from ALL correspondence.
140 9. DO WE MAKE UPDATES TO THIS POLICY?
141 We may from time to time update this privacy policy. When such an update occurs, we will make changes to this page and add a revised date below and will be effective as soon as published. We encourage you to review this privacy policy regularly to be informed on how we handle your personal information.
142 10. CONTACTING US
143 If there are any questions regarding this privacy policy, you may contact us using the information below.
144 www.certifiedlanguages.com
145 4800 SW Macadam Ave #400
146 Portland, OR 97239
147 1800-225-5254
148 Last Edited on 2018-08-02