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0 Last Updated: November 2017
1 Your privacy is very important to Rebellion Training, LLC (“Rebellion”). We also understand that privacy is very important to you. This Privacy Statement (“Privacy Statement”) explains what personal data Rebellion collects from you, through our interactions with you and through our products, and how we use that data. The Rehearsal SaaS solution (“Rehearsal”) is operated by Rebellion. Rebellion also operate other websites. This Privacy Statement may not apply to those other websites.
2 Personal Information We Collect
3 Rebellion collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Rehearsal account, We obtain some information by recording how you interact with our products by, for example, receiving error reports or usage data from software running on your device. The information Rebellion receives, and how Rebellion uses it, depends on what you do when accessing and using Rehearsal.
4 You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.
5 The data we collect depends on the context of your interactions with Rebellion, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include the following:
6 Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
7 Credentials. We collect passwords and similar security information used for authentication and account access.
8 Device and Usage data. We collect data about your device and how you and your device interact with Rebellion and our products. For example, we collect:
9 Product use data. We collect data about the features you use and the application pages you visit.
10 Device, connectivity and configuration data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device. It also includes IP address and may include regional and language settings.
11 Error reports and performance data. We collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.
12 Troubleshooting and Help Data. When you engage Rebellion for troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes contact or authentication data, the content of your chats and other communications with Rebellion, data about the condition of the machine and the application when the fault occurred and during diagnostics, and data about software installations and hardware configurations.
13 Content. We collect content of your files and communications when necessary to provide you with the products you use. For example, if you upload a file using Rehearsal for availability to another user, we need to collect the content of that file to display it to you and the other user as you or your orgaization direct. If you receive a review or comment to a video, we need to collect the content of that review or comment to deliver it to your channel, display it to you, enable others to reply to it, and store it for you.
14 Video. If you allow Rehearsal’s video capture interface to record a video or otherwise upload a recorded video, your image may be captured, stored, and shared within the Rehearsal community.
15 We also collect information you provide to us and the content of messages you send to us, such as feedback you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.
16 How We Use Personal Information
17 Rebellion uses the data we collect for two basic purposes described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, and (2) to send communications.
18 Providing and improving our products. We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research, and providing customer support. Examples of such uses include the following:
19 Providing the Products. We use data to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your product experiences based on the data we have about your activities and interests.
20 Customer support. We use data to diagnose product problems and provide other customer care and support services.
21 Product Improvement. We use data to continually improve our products, including adding new features or capabilities. For example, we use error reports to improve security features, usage data to determine what new features to prioritize, and audio and video recordings from to improve playback quality.
22 Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraudulent or malicious activity, to confirm the validity of software subscriptions, and to resolve disputes and enforce our agreements.
23 Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
24 Communications. We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you when a subscription is ending, discuss your licensing account, let you know when there is a security issue, update you or inquire about a service request, invite you to participate in a survey, or tell you that you need to take action to keep your account active.
25 When We Share Personal Information
26 We share your personal data with your consent or as necessary to provide any solution or service you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send a message to someone in the Rehearsal community, share videos and documents on a channel, or link accounts with another service.
27 We share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
28 Finally, we will access, transfer, disclose, and preserve personal data, including your content (such as the content of your comments or videos), when we have a good faith belief that doing so is necessary to:
29 comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
30 protect our customers, for example to prevent malicious activity or to help prevent the loss of life or serious injury of anyone;
31 operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or
32 protect the rights or property of Rebellion, including enforcing the terms governing the use of the services.
33 Please note that some of our products include links to products of third parties whose privacy practices differ from Rebellion’s. If you provide personal data to any of those products, your data is governed by their privacy statements.
34 How to Access and Control Your Personal Information
35 You can view, edit, or delete your personal data online from within Rehearsal.
36 Cookies
37 Rebellion neither installs cookies containing personal information, nor collects any information using cookie technologies. Rebellion must track a session ID for each user so that it can map the user to session state information on the server. To accomplish this single purpose, Rebellion uses a non-persistent cookie to store the session state, which is identified by a random number.
38 Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. Instructions for blocking or deleting cookies are available in each browser’s privacy or help documentation. Certain features of Rebellion’s products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features.
39 Notice to End Users
40 Rehearsal is intended for use by organizations and is administered to you by your organization. Your use of Rehearsal may be subject to your organization’s policies, if any. If your organization is administering your use of Rehearsal, please direct your privacy inquiries to your administrator. When you use features of Rehearsal, other users in your Rehearsal community may see some of your activity. Rebellion is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
41 Children’s Privacy
42 We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child’s name or e-mail address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.
43 Rehearsa; is not intentionally designed for or directed at children 13 years of age or younger without obtaining prior consent from a person with parental responsibility. It is our policy never to knowingly collect or maintain information about anyone under the age of 13 (such as a child’s name or e-mail address). Please contact us if you think we may have collected information from a child under the age of 13.
44 Non-personal Information
45 Non-personal information is information that cannot be traced back to a living individual. There are no restrictions to the way Rebellion can use or share non-personal information. Without limitation, we will use non-personal information to help us make our products more useful to visitors and for other business purposes. We may prepare reports and other materials using non-personal information. Since these reports and materials contain no personal information, we may share them with others.
46 All information that is not personal to you or someone else, such as questions, comments, ideas and suggestions (collectively “feedback”) shall be deemed to be non-confidential, and Rebellion shall be free to disclose and use the same, for any purpose and through any means, without any obligation whatsoever to you. By choosing to send a message to Rebellion, you acknowledge that all feedback will be considered to be non-confidential. Rebellion shall have no obligations of any kind with respect to such feedback, and shall be free to reproduce, use, disclose, exhibit, display, transform, commercialize, create derivative works and distribute the feedback to others without limitation. Further, Rebellion shall be free to use any ideas, inventions, concepts, know-how or techniques contained in such feedback for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products incorporating such feedback.
47 Changes to This Privacy Policy
48 We will update this privacy policy when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the “last updated” date at the top of the statement and describe the changes in a change history. If there are material changes to the statement or in how Rebellion will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Rebellion is protecting your information.
49 How to Contact Rebellion
50 If you have a privacy concern, complaint, or a question for the Data Protection Officer of Rebellion, please contact us by phone at (+1) 775-323-1899. We will respond to questions or concerns within 30 days.
51 Unless otherwise stated, Rebellion is a data controller for personal data we collect through the products subject to this statement. Our address is 5475 Reno Corporate Drive, Suite 500 Reno, Nevada 89511. Telephone: (+1) 775-323-1899 Introduction (effective May 18, 2018)
52 Rebellion Training, LLC (“Rebellion” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s web site and individuals who use the Services as defined below (“Customers”). This Privacy Policy describes Rebellion’s privacy practices in relation to the use of the Company’s web sites and the related applications and services offered by Rebellion (collectively, the “Services”).
53 Our principle guidelines are simple. We will be clear about the data we collect and why. We do not and will not sell your data to third parties. The prime purpose of collecting your data is to assist you in using our video role play solution. Whether you are practicing a scenario, coaching or mentoring a student, or collaborating with your team, our aim is to make practice fun and as beneficial as possible..
54 This Privacy Policy (the ‘Policy’) explains the personal information we collect from you, either directly or indirectly, and how we use it. Personal information is any information that is related to an identifiable individual. It typically includes such information as your name, e-mail address, or mailing address. This Policy also covers the choices you can make about the data we collect, and how you can control these decisions. Please read this Policy carefully to understand how Rebellion may collect, use, and share your personal information. The terms ‘we’, ‘us’, or ‘Rebellion’ are each intended as reference to Rebellion, Inc.
55 Change
56 We will update this Policy when necessary to reflect legal changes, customer feedback, and changes in our Services. When we post changes to this Policy, we will revise the “effective” date at the top of the Policy and may describe the changes in a change history. If there are material changes to the Policy or in how Rebellion will use your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this Policy to learn how Rebellion is protecting your information.
57 The Types of Personal Information We Collect
58 Information you provide to us
59 We collect information you voluntarily provide to us, such as your name and email address; for instance, when you want to update your profile or when you contact our Customer Care department for assistance.
60 Information we collect automatically
61 We automatically collect information about you, such as data about your use of Our services. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.
62 Information obtained from other sources
63 We may receive information about you from other sources, including third parties, such as Rebellion partners and partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from Rebellion partner websites, for instance, when you interact with us on those sites. We protect data obtained from third parties according to the practices described in this Policy and we also apply any additional restrictions imposed by the source of data.
64 Information of children
65 Rebellion does not target and is not intended to attract children under sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has improperly accessed or used our Services by using false information, we will delete the child’s personal information from our records.
66 Customer Interactions with Rebellion
67 To make the information in this Policy easy to understand, we have highlighted different occasions when Rebellion could potentially collect personal information from customers. The customer interactions with Rebellion are broken down into the following segments:
68 Learning about Rebellion
69 As you gather more information about Rebellion, you may virtually or physically visit or interact with a site that we own or operate. Examples include browsing our website, calling our in-house sales representatives, or attending Rebellion-sponsored events. To learn more about Rebellion Services, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online when you visit our websites.
70 We collect: name, email address, phone number, company, and IP address.
71 Why: We use this information to share news about events, and Services offered by Rebellion. Additionally, the IP address helps us to understand geographic information about our websites’ visitors better so that we can improve our websites for everyone. It is our legitimate interest to process your personal data for these purposes.
72 Updating your profile
73 When you update your profile, we allow you to enter or modify certain information. You may voluntarily provide personal information such as your first name, last name, and email.
74 We collect: first name, last name, email address, sales territory, image, and preferred language.
75 Why: We use this information to notify you of activities and events within Our Services depending on your notification preferences, identify your associated assets, such as practice videos, identify you to other authorized collaborators in Our system, properly display content in Our Services, and authenticate access to content based on associated roles and privileges. Processing your personal data for these purposes is necessary for the performance of the agreement we have with you.
76 Submitting a video
77 The Rebellion Service is a video role-play solution, and the submission of videos by trainers, mentors, and students is the core function of the technology. We use the videos to facilitate training by example, by practice, by evaluation, and by screen capture.
78 We collect: Video data, audio data, screen-capture data.
79 Why: We use this information to to facilitate practice, training, and collaboration between coaches, mentors, and students. Processing your personal data for these purposes is necessary for the performance of the agreement we have with you.
80 Getting Help from Rebellion
81 From time to time, you may decide to contact our Customer Care department for assistance with the Rebellion Services, such as if you are having issues with the operation of your camera or your microphone. To be able to offer you the best service possible, we may collect certain data from you.
82 We collect: This may include contact information, such as your name, email address, phone number, and the content of your chats and other communications with Rebellion Customer Care.
83 Why: We collect this information to give you the best and most efficient customer support possible. For instance, for Customer inquiries and technical questions, we use contact information to respond to the Customer in their preferred channel (e.g., phone or email). Processing your personal data for this purpose is necessary for the performance of the agreement we have with you.
84 How We Use Personal Information
85 Rebellion uses the data we collect to provide you with the Services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, informing you about, new Services available, security, and other types of updates.
86 Rebellion uses the data for the following purposes:
87 Providing our Product Experience
88 We use data to provide, operate, support and improve the Services we offer to ensure our customers can practice, coach, and collaborate as efficiently as possible. This processing is necessary for the performance of our agreement we have with you.
89 Customer Support
90 We use data to respond to customer inquiries, diagnose problems using the Services, address technical issues, and provide other Customer Care and support services. This processing is necessary for the performance of our agreement we have with you, as well as to serve our legitimate interest.
91 Service Improvement
92 We continually use data for research purposes and to develop and improve Our Services, including maintaining and improving the performance of Our Services, developing and adding new features or capabilities, such as using verification to improve security, and using usage data to determine what new features to prioritize. This processing is necessary to serve our legitimate interest.
93 Security, Safety and Dispute Resolution
94 We use data to protect the security and safety of Our Services and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
95 Business Operations
96 We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
97 Communication, Marketing, and Advertising
98 We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Rebellion Services, to update you on a support issue or to invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to provide the most relevant Rebellion advertising to you. For information about managing email subscriptions and promotional communications, please see below.
99 How We May Share Personal Information
100 Rebellion does not and will not sell personal information about our customers. We only disclose your data as described in this Policy. We may share information with the following types of third parties.
101 Entity or Company provisioning your account
102 All accounts in the Rebellion platform are provisioned by a Rebellion customer. Rebellion does not control the creation or deletion of these accounts, and the creators of these accounts may have access to some or all of your personal information based upon agreements you may have executed. Sharing information with our Rebellion customer companies for this purpose is necessary for the performance of our agreement we have with you and with the associated customer company.
103 Compelled Disclosure
104 When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.
105 Sale or Merger
106 We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
107 The Legal Bases for Using Personal Information
108 There are different legal bases that we rely on to use your personal information, namely:
109 Performance of a contract
110 The use of your personal information may be necessary to perform the agreement you have with us. For example, to process your submission of a video response, to search for assignments, to post to the leaderboard, to help with technical issues, and to respond to your requests.
111 Legitimate interests
112 We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve Rebellion Services, to send you notifications about Rebellion Services, or to use your personal information for administrative, fraud detection or legal purposes.
113 Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you on our website, you may exercise your right to object by sending an email to info@rehearsal.com .
114
115 Security, Storage and Retention of Personal Information We Collect
116 Security
117 Rebellion is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
118 We use a variety of appropriate technical and organizational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. We ensure that our data center has adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet. You can only access your information and our service through the use of an individual user login and password. To protect the confidentiality of your personal information, you must keep your password confidential and not disclose it to any other person. Please alert us immediately if you believe your password has been misused. Additionally, always log out and close your browser when you finish using the Services. Please note, we will never ask you to disclose your password.
119 If you have any questions about the security of your personal information, you can contact us at info@rehearsal.com .
120 Storage
121 Personal data collected by Rebellion may be stored and processed in your region, in the United States (for instance in our data centers), or in any other country where Rebellion is located or maintains facilities. Rebellion has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
122 Retention
123 Rebellion will retain your personal information for as long as we deem it necessary to enable you to use the website and Rebellion Services, to provide services to you, to comply with applicable laws (including those regarding document retention), and resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Policy and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@rehearsal.com .
124
125 Your Rights and Choices
126 Your Rights
127 We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
128 you can ask us for a copy of the personal information we hold about you;
129 you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
130 in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
131 in certain situations, you can also ask us to send the personal information you have given us to a third party.
132
133 Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
134 We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to, or inaccuracies of, your personal information by contacting info@rehearsal.com .
135 We will respond to your request as soon as possible but certainly within 30 days.
136 We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
137
138 Your Choices
139 Service data submissions
140 If you wish to access, edit or remove video or content, change your password, or request deletion of your personal data, you can do it by sending an email to info@rehearsal.com . We will respond to any request to access or delete your personal data as soon as possible but certainly within 30 days. Note that some data requests will require authorization from the customer company that provisioned your account, as it is typically the case they have an ownership interest in the data.
141 Your Communication, Marketing and Advertising Preferences
142 You can opt out of receiving direct marketing communications from Rebellion by following the instructions included in every email sent to you via the “Unsubscribe” link. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
143 Please note we will continue to communicate with you regarding changes to terms and conditions, policy updates, Rebellion Service updates, routine customer service messages such as information about service interruptions, data breaches, or other significant information about your use of the Services.
144 Our Use of Cookies and Other Similar Technologies
145 We use cookies and similar technologies to help us personalize our websites for you, remember your preferences, understand how users are using our websites or app, and help customize our marketing offerings.
146 Cookies
147 A ‘cookie’ is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Rebellion uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
148 Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
149 Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimize our website and make it easier for you to navigate.
150 Functional cookies. These cookies allow our websites to remember choices you make and personalize your experience. We may store your geographic location in a cookie, for instance, to ensure that we show you the websites relevant to your area.
151 Third Party cookies. Third-party cookies are those placed by websites and/or parties other than Rebellion. These cookies may be used on our websites to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services.
152 Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our websites, what pages they find most useful and how they arrived at rehearsal.com. To learn more about Google Analytics and your data, visit this Google webpage .
153 How to control cookie settings
154 Most web browsers allow you to control cookies through their settings preferences. However if you limit the ability of websites to set cookies, you may impact your overall user experience. Some browsers offer a “Do Not Track” (“DNT”) signal whereby you may indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognizes DNT signals, we will only process your personal data in accordance with this Privacy Policy. Below you can learn about how to control cookie settings on popular web browsers:
155 Google Chrome
156 Internet explorer
157 Safari
158 Firefox
159 Advertising and Modern Marketing Tools
160 To help more people achieve increased expertise on the Rebellion platform, we use several modern marketing tools in support of our advertising efforts.
161 Rebellion may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Rebellion products and services on our websites and across the internet. To provide this ‘interest-based advertising’, the parties combine non-personal data about your online activities acquired over time, which help cater advertising that we deliver to you. Examples of this may include a Rebellion advertisement on a Facebook page, or a Google-owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary we obtain your consent to this process. At all times, you can opt out of these personalized ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites . Opting out may make the ads you see across the internet less relevant to you.
162 If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
163 How to Contact Us
164 If you have any questions about the use of your personal information, please send an email to info@rehearsal.com .
165 When accessing Rebellion services via www.rehearsal.com , Rebellion, Inc. is a data controller for personal data we collect subject to this Privacy Policy.
166 In many cases, the Rebellion customer provisioning your account may be a data controller subjecting you to different privacy policies. You can contact the provisioning Rebellion customer or Rebellion directly for more information.
167 Our address is 5475 Reno Corporate Drive #500, Reno, Nevada 89511, USA.
168
169 FAQ
170 The following are basic questions you may have about our Policy. We encourage you to read the detailed statement above for additional details.
171 Why is Rebellion updating its Privacy Policy?
172 We now meet the high standard required by the European Union’s General Data Protection Regulation (GDPR) and have updated our Privacy Policy to reflect that. We also continue to simplify language and remove jargon, to make our Privacy Policy easier to understand and read.
173 What is the GDPR?
174 The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). And because we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here .
175 How often do you anticipate updating your Privacy Policy?
176 We will update our Policy as necessary to ensure that our policies are in line with international regulations, our product and business practices.
177 What information does Rebellion collect about me?
178 Rebellion collects your first name, last name, street address, city, state, postal code, country, phone number, email address, territory, image, video content, audio content, and the content of your chats and other communications with Rebellion Customer Care.
179 Why does Rebellion need my information?
180 Rebellion uses the data we collect to provide you the best experience within the Services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, informing you about your assignments and assignment deadlines, new services available, security, and other types of updates.
181 How is my information used?
182 Rebellion uses the data we collect for the following purposes:
183 Service Improvement
184 Future Service Development
185 Customer Support
186 Security, Safety, and Dispute Resolution
187 Business Operations
188 Communications and Marketing
189 How does collecting my information help Rebellion improve its Services?
190 We use the information to make sure that we are efficiently and accurately capturing your video submissions, displaying submitted videos, and facilitating coaching and collaboration interactions. We also collect service error information, so we can make improvements to eliminate potential bugs and problems. And finally, understanding how and when our customers collectively use our service helps us design new ways to improve the video role play practice process.
191 Does Rebellion sell information to third parties?
192 No. We never have.
193 Can I opt out of sharing my information to Rebellion?
194 Yes, you can opt out of submitting certain types of personal information to Rebellion, but because Rebellion collects mostly data related to practice, coaching, and collaboration, the decision not to submit some information may impact Rebellion’s ability to provide efficient and effective services.
195 How do I delete my personal data from Rebellion and what are the consequences?
196 You can always send us an email to info@rehearsal.com or contact our Customer Care team and request that your data be deleted. Please note, however, that by deleting your personal data, submitted content may no longer be available, and we will be unable to provide further practice or historical training records.
197 How long does Rebellion keep my information?
198 Rebellion retains personal data for as long as necessary to provide the Services, and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.
199 How is information stored and secured on Rebellion’s servers?
200 Rebellion is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
201 Is Rebellion using cookies to gather information?
202 Yes, we use cookies and similar technologies when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes we describe in this Policy. This helps us provide you with the best experience and allows certain parts of our website to function properly. You always can adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.
203 Does Rebellion use interest-based advertising?
204 Yes. We work with third-party advertisers that utilize cookies and similar technologies to provide more relevant advertising about Rebellion on our website and across the internet. To provide interest-based advertising, the advertisers combine non-personal data learned about your online activities over time to customize the advertising delivered to you. We do not share your personal information to do this.
205 What safeguards are in place for children who have access to Rebellion services?
206 Rebellion does not target and is not intended to attract children. Rebellion does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. If following a notification by a parent or guardian, or discovery by other means, that a child under sixteen has improperly accessed or used the site or Services, we will delete the child’s personal information from our records.
207 How can I contact Rebellion if I have questions regarding Rebellion’s Privacy Policy?
208 . If you have any questions about the use of your personal information, please send us an email to info@rehearsal.com .