Visor del documento
Nombre Último Cambio
LivePerson (en) - Política de Privacidad y Puerto Seguro 05-jun-2018 | 18,23%
Cambio importante indicado
# Antigua Versión Nueva Versión
0 company company
1 LivePerson Privacy Policy LivePerson Privacy Policy
2 Effective Date: January 17, 2018 Effective Date: March 2, 2018
3 LivePerson values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit LivePerson’s corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by LivePerson or register to attend any of LivePerson’s corporate events. This privacy policy also applies if you use LivePerson’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a LivePerson customer (for example, on a LivePerson customer’s website or mobile application). LivePerson values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit LivePerson’s corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by LivePerson or register to attend any of LivePerson’s corporate events. This privacy policy also applies if you use LivePerson’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a LivePerson customer (for example, on a LivePerson customer’s website or mobile application).
4 What does LivePerson do? What does LivePerson do?
5 What information do we collect from you? What information do we collect from you?
6 How does LivePerson collect information from you? How does LivePerson collect information from you?
7 How does LivePerson use the information it collects about me? How does LivePerson use the information it collects about me?
8 Does LivePerson use cookies?Reasons we share personal data Does LivePerson use cookies?Sharing of information collected
9 Access and changes to personal dataThird-party integrations Access and changes to personal data
10 How can I access or update my information with LivePerson? How can I review, correct, delete, or receive a copy of my information with LivePerson or withdraw my consent from LivePerson processing my personal data?
11 How does LivePerson keep my information secure? How does LivePerson keep my information secure?
12 Additional mobile considerations Additional mobile considerations
13 LivePerson communities, message boards and blogs LivePerson communities, message boards and blogs
14 International data transfersMiscellaneous International data transfersChildrenMiscellaneous
15
16 What does LivePerson do? What does LivePerson do?
17 LivePerson provides mobile and online messaging technologies that enable digital communication between our business customers and consumers through chat, voice, messaging and other methods. LivePerson provides mobile and online messaging technologies that enable digital communication between our business customers and consumers through chat, voice, messaging and other methods.
18 What information do we collect from you? What information do we collect from you?
19 If you engage with a brand that uses our Services, we may collect: If you engage with a brand that uses our Services, we may collect:
20 Chat and messaging transcripts on behalf of the brand, Chat and messaging transcripts on behalf of the brand,
21 Information on behalf of and/or requested by the brand, such as information related to your browsing, purchasing and online behavior and activities, and Information on behalf of and/or requested by the brand, such as information related to your browsing, purchasing and online behavior and activities, and
22 Automatic information, such as IP address, operating system and type of device used. Automatic information, such as IP address, operating system and type of device used.
23 If you visit our websites or use our apps, we may also collect: If you visit our websites or use our apps, we may also collect:
24 Information you provide to us, including: Information you provide to us, including:
25 Personal information, such as your name and contact information, Personal information, such as your name and contact information,
26 Surveys, transcripts and recordings of your communications with us, Surveys, transcripts and recordings of your communications with us,
27 Information you provide to our website communities (such as the Labs Community, Developer Community and Customer Community), message boards and blogs Information you provide to our website communities (such as the Labs Community, Developer Community and Customer Community), message boards and blogs
28 Automatic information, such as: Automatic information, such as:
29 Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used. Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used.
30 How does LivePerson collect information from you? How does LivePerson collect information from you?
31 We collect information when you engage with a brand that uses our Services, which may be enabled on the brand’s website or in its mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions. We collect information when you engage with a brand that uses our Services, which may be enabled on the brand’s website or in its mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions.
32 In addition, we may collect information through the following methods if you visit our websites or use our apps: In addition, we may collect information through the following methods if you visit our websites or use our apps:
33 Your communications with LivePerson, Your communications with LivePerson,
34 Your requests for information, news and other content, Your requests for information, news and other content,
35 Your participation in one or more LivePerson communities, message boards or blogs, Your participation in one or more LivePerson communities, message boards or blogs,
36 A technical support request you submit, A technical support request you submit,
37 Your participation in a LivePerson promotion, or Your participation in a LivePerson promotion, or
38 Recruitment and job applications. Recruitment and job applications.
39 We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists. We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.
40 How does LivePerson use the information it collects about me? How does LivePerson use the information it collects about me?
41 We use the information we collect to provide and improve our services. We use the information we collect to provide and improve our services.
42 If you engage with a brand that uses our Services, we use the information we collect on behalf of and as directed by the brand. For example, we may use your information to determine whether to deploy a chat button to allow the brand to engage with you or to deploy content, such as a banner offering a coupon, on your browser. If you engage with a brand that uses our Services, we use the information we collect on behalf of and as directed by the brand. For example, we may use your information to determine whether to deploy a chat button to allow the brand to engage with you or to deploy content, such as a banner offering a coupon, on your browser.
43 If you visit our websites or use our apps, we may also use your information for the following purposes: If you visit our websites or use our apps, we may also use your information for the following purposes:
44 To deliver information requested by you, for example in response to technical support requests, To deliver information requested by you, for example in response to technical support requests,
45 To deliver marketing or other materials to you, To deliver marketing or other materials to you,
46 For promotions you may enter into, or For promotions you may enter into, or
47 If you submit a resume or CV, to considering you for employment with LivePerson.Does LivePerson use cookies? If you submit a resume or CV, to considering you for employment with LivePerson.LivePerson may retain your information for a period of time consistent with the original purpose of collection. For example, if you engage with a brand that uses our Services, we may retain your information for the period of time agreed on with the brand. We may also retain your information during the period of time needed for LivePerson to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.Does LivePerson use cookies?
48 We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to visit our websites We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to visit our websites
49 Cookies: Cookies:
50 Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website. Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.
51 Our websites, apps and Services may use the following types of cookies: Our websites, apps and Services may use the following types of cookies:
52 Strictly Necessary Cookies – these cookies are essential to enable you to browse our websites, apps and Services and use the available features. Strictly Necessary Cookies – these cookies are essential to enable you to browse our websites, apps and Services and use the available features.
53 Performance Cookies – these cookies collect information about how you use our websites, apps and Services. For instance, these cookies track which pages you visit most. This data may be used to help optimize our websites, apps and Services and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous. Performance Cookies – these cookies collect information about how you use our websites, apps and Services. For instance, these cookies track which pages you visit most. This data may be used to help optimize our websites, apps and Services and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.
54 Functionality Cookies – these cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you. Functionality Cookies – these cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.
55 Other identification technologies that may be used by LivePerson websites, apps and Services: Other identification technologies that may be used by LivePerson websites, apps and Services:
56 Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.
57 Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information. Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.
58 Third-party technologies: Third-party technologies:
59 LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services. Third-party cookies and technologies are covered by the third party’s privacy policy. LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services. Third-party cookies and technologies are covered by the third party’s privacy policy.
60 Your choice: Your choice:
61 Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by LivePerson will not be available or will not work as effectively for you. Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by LivePerson will not be available or will not work as effectively for you.
62 For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu . For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu .
63 Do Not Track Do Not Track
64 Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While LivePerson attempts to honor the DNT instructions received from a user’s browser, LivePerson cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. LivePerson will continue to monitor developments around DNT browser technology.Reasons we share personal data Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While LivePerson attempts to honor the DNT instructions received from a user’s browser, LivePerson cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. LivePerson will continue to monitor developments around DNT browser technology.Sharing of information collected
65 LivePerson does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. LivePerson does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of LivePerson, other than as provided in this privacy policy or with your permission.
66 Brand you have engaged with through the Services
67 If you engage with a brand that uses our Services, we may share your information with that brand.
68 We may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use at www.liveperson.com/policies/terms-of-use or any other agreement in place between you and LivePerson; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.We use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.LivePerson does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. LivePerson does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of LivePerson, other than as provided in this privacy policy or with your permission. If you engage with a brand that uses our Services, we may also share your information with the brand and our third party service providers.Access and changes to personal data For legal reasonsWe may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use at www.liveperson.com/policies/terms-of-use or any other agreement in place between you and LivePerson; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.To deliver and improve the ServicesWe may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.Service providersWe use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.Access and changes to personal data
69 If you elect to engage in any communication or engagement session with LivePerson or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so. Third-party integrations If you elect to engage in any communication or engagement session with LivePerson or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
70 From time to time, we may partner with other companies to allow LivePerson and its customers to offer integrations with our Services. If you engage with a brand that uses one of these integrations, LivePerson may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations. How can I review, correct, delete, or receive a copy of my information with LivePerson or withdraw my consent from LivePerson processing my
71 How can I access or update my information with LivePerson? personal data?
72 If you have signed up to receive LivePerson’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at privacy@liveperson.com to opt out or to request changes to your personal information.I f you would like to correct or delete the personal data you provided to a brand with whom you engaged through the Services, you may either contact the brand directly, or contact us at privacy@liveperson.com , and we can help put you in touch with the brand. If you have signed up to receive LivePerson’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at privacy@liveperson.com to opt out or to request changes to your personal information.You may request to review, correct, delete, or receive a copy of any of the personal information you’ve provided to a Brand that uses the Services or withdraw your consent to LivePerson processing your personal data by either contacting the brand directly or by contacting us at privacy@liveperson.com , and we will respond within a reasonable period of time and can help coordinate with and support the brand as needed to respond to your request.
73 How does LivePerson keep my information secure? How does LivePerson keep my information secure?
74 We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain LivePerson Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers. We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain LivePerson Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers.
75 If you are communicating with a brand that uses our Services, you should review the privacy practices of that brand to understand which security measures they use. If you are communicating with a brand that uses our Services, you should review the privacy practices of that brand to understand which security measures they use.
76 Additional mobile considerations Additional mobile considerations
77 In addition to the other terms in this policy, if you use our mobile applications, access our mobile-optimized websites or have a conversation with a LivePerson customer that uses our Services in its mobile application, we may receive information about your mobile device, including a unique identifier for your device. In addition to the other terms in this policy, if you use our mobile applications, access our mobile-optimized websites or have a conversation with a LivePerson customer that uses our Services in its mobile application, we may receive information about your mobile device, including a unique identifier for your device.
78 If you receive SMS messages from LivePerson, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@liveperson.com . If you receive SMS messages from LivePerson, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@liveperson.com .
79 If you receive SMS messages from one of our customers, you may opt out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at privacy@liveperson.com , and we can help put you in touch with the brand regarding your request. If you receive SMS messages from one of our customers, you may opt out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at privacy@liveperson.com , and we can help put you in touch with the brand regarding your request.
80 LivePerson communities, message boards and blogs LivePerson communities, message boards and blogs
81 Information that you share on LivePerson communities, message boards or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, LivePerson’s privacy obligations outlined in this privacy policy do not apply to your use of any such communities, message boards or blogs. Information that you share on LivePerson communities, message boards or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, LivePerson’s privacy obligations outlined in this privacy policy do not apply to your use of any such communities, message boards or blogs.
82 International data transfers International data transfers
83 If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer.LivePerson, Inc. and its subsidiary Contact at Once!, LLC adhere to the principles of the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information transferred from the European Union and Switzerland, respectively, to the United States and have certified our compliance with the U.S. Department of Commerce. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website at www.privacyshield.gov . If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer.We will take steps to ensure that your data is subject to appropriate safeguards required under this privacy policy, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information (available at http://ec.europa.eu/justice/dataprotection/internationaltransfers/transfer/index_en.html ) or a valid Privacy Shield certification in the case of a transfer to a Privacy Shield-certified US recipient (certifications may be viewed at https://www.privacyshield.gov/welcome ). For residents of the European Economic Area and Switzerland, LivePerson will executed standard contractual clauses among LivePerson affiliates for the purpose of its lawful transfers of personal data to the United States.LivePerson, Inc. and its subsidiary Contact at Once!, LLC adhere to the principles of the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information transferred from the European Union and Switzerland, respectively, to the United States and have certified our compliance with the U.S. Department of Commerce. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website at www.privacyshield.gov .
84 As mentioned above, we use a limited number of third-party service providers to make our websites and Services available that may access, process, or store personal data in the course of providing services. We currently maintain contracts with these third parties restricting their access, use and disclosure of personal data. LivePerson is responsible if these third parties process personal data in violation of the Privacy Shield principles (unless LivePerson can prove that it’s not responsible for the third party’s action that violated the Privacy Shield principles). As mentioned above, we use a limited number of third-party service providers to make our websites and Services available that may access, process, or store personal data in the course of providing services. We currently maintain contracts with these third parties restricting their access, use and disclosure of personal data. LivePerson is responsible if these third parties process personal data in violation of the Privacy Shield principles (unless LivePerson can prove that it’s not responsible for the third party’s action that violated the Privacy Shield principles).
85 With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
86 EU and Swiss individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certifications, LivePerson has committed to respect those rights. Because our personnel has limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit use and/or disclosure of your personal data, please contact us with the name of the LivePerson customer through which you used our Services. We will refer your request to that customer, and will support them as needed in responding to your request. EU and Swiss individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certifications, LivePerson has committed to respect those rights. Because our personnel has limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit use and/or disclosure of your personal data, please contact us with the name of the LivePerson customer through which you used our Services. We will refer your request to that customer, and will support them as needed in responding to your request.
87 Any inquiries or complaints regarding our Privacy Shield compliance may be directed to privacy@liveperson.com . We will respond within 45 days and provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com , an independent third-party dispute resolution mechanism based in the United States. If neither LivePerson nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you. Any inquiries or complaints regarding our data privacy practices or Privacy Shield compliance may be directed to privacy@liveperson.com . We will respond within 30 days and provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com , an independent third-party dispute resolution mechanism based in the United States. If neither LivePerson nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you.Children
88 Miscellaneous The Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Services or provide any personal information to us. LivePerson does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to LivePerson, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at privacy@liveperson.com , where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. LivePerson reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18.Miscellaneous
89 We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of our websites, apps and Services, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law. We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of our websites, apps and Services, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law.
90 We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party. We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party.
91 We welcome your feedback on our privacy policy. Please send any comments or questions to privacy@liveperson.com or to LivePerson, Inc., Attn: Legal Department – Privacy, 475 Tenth Ave., 5th Floor, New York, NY 10018. We welcome your feedback on our privacy policy. Please send any comments or questions to privacy@liveperson.com or to LivePerson, Inc., Attn: Legal Department – Privacy, 475 Tenth Ave., 5th Floor, New York, NY 10018.
92
93 company company
94 LivePerson Privacy Policy LivePerson Privacy Policy
95 Effective Date: January 17, 2018 Effective Date: March 2, 2018
96 LivePerson values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit LivePerson’s corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by LivePerson or register to attend any of LivePerson’s corporate events. This privacy policy also applies if you use LivePerson’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a LivePerson customer (for example, on a LivePerson customer’s website or mobile application). LivePerson values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit LivePerson’s corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by LivePerson or register to attend any of LivePerson’s corporate events. This privacy policy also applies if you use LivePerson’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a LivePerson customer (for example, on a LivePerson customer’s website or mobile application).
97 What does LivePerson do? What does LivePerson do?
98 What information do we collect from you? What information do we collect from you?
99 How does LivePerson collect information from you? How does LivePerson collect information from you?
100 How does LivePerson use the information it collects about me? How does LivePerson use the information it collects about me?
101 Does LivePerson use cookies?Reasons we share personal data Does LivePerson use cookies?Sharing of information collected
102 Access and changes to personal dataThird-party integrations Access and changes to personal data
103 How can I access or update my information with LivePerson? How can I review, correct, delete, or receive a copy of my information with LivePerson or withdraw my consent from LivePerson processing my personal data?
104 How does LivePerson keep my information secure? How does LivePerson keep my information secure?
105 Additional mobile considerations Additional mobile considerations
106 LivePerson communities, message boards and blogs LivePerson communities, message boards and blogs
107 International data transfersMiscellaneous International data transfersChildrenMiscellaneous
108
109 What does LivePerson do? What does LivePerson do?
110 LivePerson provides mobile and online messaging technologies that enable digital communication between our business customers and consumers through chat, voice, messaging and other methods. LivePerson provides mobile and online messaging technologies that enable digital communication between our business customers and consumers through chat, voice, messaging and other methods.
111 What information do we collect from you? What information do we collect from you?
112 If you engage with a brand that uses our Services, we may collect: If you engage with a brand that uses our Services, we may collect:
113 Chat and messaging transcripts on behalf of the brand, Chat and messaging transcripts on behalf of the brand,
114 Information on behalf of and/or requested by the brand, such as information related to your browsing, purchasing and online behavior and activities, and Information on behalf of and/or requested by the brand, such as information related to your browsing, purchasing and online behavior and activities, and
115 Automatic information, such as IP address, operating system and type of device used. Automatic information, such as IP address, operating system and type of device used.
116 If you visit our websites or use our apps, we may also collect: If you visit our websites or use our apps, we may also collect:
117 Information you provide to us, including: Information you provide to us, including:
118 Personal information, such as your name and contact information, Personal information, such as your name and contact information,
119 Surveys, transcripts and recordings of your communications with us, Surveys, transcripts and recordings of your communications with us,
120 Information you provide to our website communities (such as the Labs Community, Developer Community and Customer Community), message boards and blogs Information you provide to our website communities (such as the Labs Community, Developer Community and Customer Community), message boards and blogs
121 Automatic information, such as: Automatic information, such as:
122 Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used. Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used.
123 How does LivePerson collect information from you? How does LivePerson collect information from you?
124 We collect information when you engage with a brand that uses our Services, which may be enabled on the brand’s website or in its mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions. We collect information when you engage with a brand that uses our Services, which may be enabled on the brand’s website or in its mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions.
125 In addition, we may collect information through the following methods if you visit our websites or use our apps: In addition, we may collect information through the following methods if you visit our websites or use our apps:
126 Your communications with LivePerson, Your communications with LivePerson,
127 Your requests for information, news and other content, Your requests for information, news and other content,
128 Your participation in one or more LivePerson communities, message boards or blogs, Your participation in one or more LivePerson communities, message boards or blogs,
129 A technical support request you submit, A technical support request you submit,
130 Your participation in a LivePerson promotion, or Your participation in a LivePerson promotion, or
131 Recruitment and job applications. Recruitment and job applications.
132 We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists. We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.
133 How does LivePerson use the information it collects about me? How does LivePerson use the information it collects about me?
134 We use the information we collect to provide and improve our services. We use the information we collect to provide and improve our services.
135 If you engage with a brand that uses our Services, we use the information we collect on behalf of and as directed by the brand. For example, we may use your information to determine whether to deploy a chat button to allow the brand to engage with you or to deploy content, such as a banner offering a coupon, on your browser. If you engage with a brand that uses our Services, we use the information we collect on behalf of and as directed by the brand. For example, we may use your information to determine whether to deploy a chat button to allow the brand to engage with you or to deploy content, such as a banner offering a coupon, on your browser.
136 If you visit our websites or use our apps, we may also use your information for the following purposes: If you visit our websites or use our apps, we may also use your information for the following purposes:
137 To deliver information requested by you, for example in response to technical support requests, To deliver information requested by you, for example in response to technical support requests,
138 To deliver marketing or other materials to you, To deliver marketing or other materials to you,
139 For promotions you may enter into, or For promotions you may enter into, or
140 If you submit a resume or CV, to considering you for employment with LivePerson.Does LivePerson use cookies? If you submit a resume or CV, to considering you for employment with LivePerson.LivePerson may retain your information for a period of time consistent with the original purpose of collection. For example, if you engage with a brand that uses our Services, we may retain your information for the period of time agreed on with the brand. We may also retain your information during the period of time needed for LivePerson to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.Does LivePerson use cookies?
141 We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to visit our websites We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to visit our websites
142 Cookies: Cookies:
143 Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website. Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.
144 Our websites, apps and Services may use the following types of cookies: Our websites, apps and Services may use the following types of cookies:
145 Strictly Necessary Cookies – these cookies are essential to enable you to browse our websites, apps and Services and use the available features. Strictly Necessary Cookies – these cookies are essential to enable you to browse our websites, apps and Services and use the available features.
146 Performance Cookies – these cookies collect information about how you use our websites, apps and Services. For instance, these cookies track which pages you visit most. This data may be used to help optimize our websites, apps and Services and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous. Performance Cookies – these cookies collect information about how you use our websites, apps and Services. For instance, these cookies track which pages you visit most. This data may be used to help optimize our websites, apps and Services and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.
147 Functionality Cookies – these cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you. Functionality Cookies – these cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.
148 Other identification technologies that may be used by LivePerson websites, apps and Services: Other identification technologies that may be used by LivePerson websites, apps and Services:
149 Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.
150 Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information. Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.
151 Third-party technologies: Third-party technologies:
152 LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services. Third-party cookies and technologies are covered by the third party’s privacy policy. LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services. Third-party cookies and technologies are covered by the third party’s privacy policy.
153 Your choice: Your choice:
154 Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by LivePerson will not be available or will not work as effectively for you. Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by LivePerson will not be available or will not work as effectively for you.
155 For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu . For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu .
156 Do Not Track Do Not Track
157 Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While LivePerson attempts to honor the DNT instructions received from a user’s browser, LivePerson cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. LivePerson will continue to monitor developments around DNT browser technology.Reasons we share personal data Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While LivePerson attempts to honor the DNT instructions received from a user’s browser, LivePerson cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. LivePerson will continue to monitor developments around DNT browser technology.Sharing of information collected
158 LivePerson does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. LivePerson does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of LivePerson, other than as provided in this privacy policy or with your permission.
159 Brand you have engaged with through the Services
160 If you engage with a brand that uses our Services, we may share your information with that brand.
161 We may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use at www.liveperson.com/policies/terms-of-use or any other agreement in place between you and LivePerson; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.We use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.LivePerson does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. LivePerson does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of LivePerson, other than as provided in this privacy policy or with your permission. If you engage with a brand that uses our Services, we may also share your information with the brand and our third party service providers.Access and changes to personal data For legal reasonsWe may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use at www.liveperson.com/policies/terms-of-use or any other agreement in place between you and LivePerson; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.To deliver and improve the ServicesWe may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.Service providersWe use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.Access and changes to personal data
162 If you elect to engage in any communication or engagement session with LivePerson or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so. Third-party integrations If you elect to engage in any communication or engagement session with LivePerson or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
163 From time to time, we may partner with other companies to allow LivePerson and its customers to offer integrations with our Services. If you engage with a brand that uses one of these integrations, LivePerson may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations. How can I review, correct, delete, or receive a copy of my information with LivePerson or withdraw my consent from LivePerson processing my
164 How can I access or update my information with LivePerson? personal data?
165 If you have signed up to receive LivePerson’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at privacy@liveperson.com to opt out or to request changes to your personal information.I f you would like to correct or delete the personal data you provided to a brand with whom you engaged through the Services, you may either contact the brand directly, or contact us at privacy@liveperson.com , and we can help put you in touch with the brand. If you have signed up to receive LivePerson’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at privacy@liveperson.com to opt out or to request changes to your personal information.You may request to review, correct, delete, or receive a copy of any of the personal information you’ve provided to a Brand that uses the Services or withdraw your consent to LivePerson processing your personal data by either contacting the brand directly or by contacting us at privacy@liveperson.com , and we will respond within a reasonable period of time and can help coordinate with and support the brand as needed to respond to your request.
166 How does LivePerson keep my information secure? How does LivePerson keep my information secure?
167 We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain LivePerson Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers. We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain LivePerson Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers.
168 If you are communicating with a brand that uses our Services, you should review the privacy practices of that brand to understand which security measures they use. If you are communicating with a brand that uses our Services, you should review the privacy practices of that brand to understand which security measures they use.
169 Additional mobile considerations Additional mobile considerations
170 In addition to the other terms in this policy, if you use our mobile applications, access our mobile-optimized websites or have a conversation with a LivePerson customer that uses our Services in its mobile application, we may receive information about your mobile device, including a unique identifier for your device. In addition to the other terms in this policy, if you use our mobile applications, access our mobile-optimized websites or have a conversation with a LivePerson customer that uses our Services in its mobile application, we may receive information about your mobile device, including a unique identifier for your device.
171 If you receive SMS messages from LivePerson, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@liveperson.com . If you receive SMS messages from LivePerson, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@liveperson.com .
172 If you receive SMS messages from one of our customers, you may opt out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at privacy@liveperson.com , and we can help put you in touch with the brand regarding your request. If you receive SMS messages from one of our customers, you may opt out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at privacy@liveperson.com , and we can help put you in touch with the brand regarding your request.
173 LivePerson communities, message boards and blogs LivePerson communities, message boards and blogs
174 Information that you share on LivePerson communities, message boards or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, LivePerson’s privacy obligations outlined in this privacy policy do not apply to your use of any such communities, message boards or blogs. Information that you share on LivePerson communities, message boards or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, LivePerson’s privacy obligations outlined in this privacy policy do not apply to your use of any such communities, message boards or blogs.
175 International data transfers International data transfers
176 If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer.LivePerson, Inc. and its subsidiary Contact at Once!, LLC adhere to the principles of the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information transferred from the European Union and Switzerland, respectively, to the United States and have certified our compliance with the U.S. Department of Commerce. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website at www.privacyshield.gov . If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer.We will take steps to ensure that your data is subject to appropriate safeguards required under this privacy policy, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information (available at http://ec.europa.eu/justice/dataprotection/internationaltransfers/transfer/index_en.html ) or a valid Privacy Shield certification in the case of a transfer to a Privacy Shield-certified US recipient (certifications may be viewed at https://www.privacyshield.gov/welcome ). For residents of the European Economic Area and Switzerland, LivePerson will executed standard contractual clauses among LivePerson affiliates for the purpose of its lawful transfers of personal data to the United States.LivePerson, Inc. and its subsidiary Contact at Once!, LLC adhere to the principles of the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information transferred from the European Union and Switzerland, respectively, to the United States and have certified our compliance with the U.S. Department of Commerce. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website at www.privacyshield.gov .
177 As mentioned above, we use a limited number of third-party service providers to make our websites and Services available that may access, process, or store personal data in the course of providing services. We currently maintain contracts with these third parties restricting their access, use and disclosure of personal data. LivePerson is responsible if these third parties process personal data in violation of the Privacy Shield principles (unless LivePerson can prove that it’s not responsible for the third party’s action that violated the Privacy Shield principles). As mentioned above, we use a limited number of third-party service providers to make our websites and Services available that may access, process, or store personal data in the course of providing services. We currently maintain contracts with these third parties restricting their access, use and disclosure of personal data. LivePerson is responsible if these third parties process personal data in violation of the Privacy Shield principles (unless LivePerson can prove that it’s not responsible for the third party’s action that violated the Privacy Shield principles).
178 With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
179 EU and Swiss individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certifications, LivePerson has committed to respect those rights. Because our personnel has limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit use and/or disclosure of your personal data, please contact us with the name of the LivePerson customer through which you used our Services. We will refer your request to that customer, and will support them as needed in responding to your request. EU and Swiss individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certifications, LivePerson has committed to respect those rights. Because our personnel has limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit use and/or disclosure of your personal data, please contact us with the name of the LivePerson customer through which you used our Services. We will refer your request to that customer, and will support them as needed in responding to your request.
180 Any inquiries or complaints regarding our Privacy Shield compliance may be directed to privacy@liveperson.com . We will respond within 45 days and provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com , an independent third-party dispute resolution mechanism based in the United States. If neither LivePerson nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you. Any inquiries or complaints regarding our data privacy practices or Privacy Shield compliance may be directed to privacy@liveperson.com . We will respond within 30 days and provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com , an independent third-party dispute resolution mechanism based in the United States. If neither LivePerson nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you.Children
181 Miscellaneous The Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Services or provide any personal information to us. LivePerson does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to LivePerson, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at privacy@liveperson.com , where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. LivePerson reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18.Miscellaneous
182 We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of our websites, apps and Services, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law. We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of our websites, apps and Services, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law.
183 We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party. We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party.
184 We welcome your feedback on our privacy policy. Please send any comments or questions to privacy@liveperson.com or to LivePerson, Inc., Attn: Legal Department – Privacy, 475 Tenth Ave., 5th Floor, New York, NY 10018. We welcome your feedback on our privacy policy. Please send any comments or questions to privacy@liveperson.com or to LivePerson, Inc., Attn: Legal Department – Privacy, 475 Tenth Ave., 5th Floor, New York, NY 10018.
185
186 company company
187 LivePerson Privacy Policy LivePerson Privacy Policy
188 Effective Date: January 17, 2018 Effective Date: March 2, 2018
189 LivePerson values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit LivePerson’s corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by LivePerson or register to attend any of LivePerson’s corporate events. This privacy policy also applies if you use LivePerson’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a LivePerson customer (for example, on a LivePerson customer’s website or mobile application). LivePerson values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit LivePerson’s corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by LivePerson or register to attend any of LivePerson’s corporate events. This privacy policy also applies if you use LivePerson’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a LivePerson customer (for example, on a LivePerson customer’s website or mobile application).
190 What does LivePerson do? What does LivePerson do?
191 What information do we collect from you? What information do we collect from you?
192 How does LivePerson collect information from you? How does LivePerson collect information from you?
193 How does LivePerson use the information it collects about me? How does LivePerson use the information it collects about me?
194 Does LivePerson use cookies?Reasons we share personal data Does LivePerson use cookies?Sharing of information collected
195 Access and changes to personal dataThird-party integrations Access and changes to personal data
196 How can I access or update my information with LivePerson? How can I review, correct, delete, or receive a copy of my information with LivePerson or withdraw my consent from LivePerson processing my personal data?
197 How does LivePerson keep my information secure? How does LivePerson keep my information secure?
198 Additional mobile considerations Additional mobile considerations
199 LivePerson communities, message boards and blogs LivePerson communities, message boards and blogs
200 International data transfersMiscellaneous International data transfersChildrenMiscellaneous
201
202 What does LivePerson do? What does LivePerson do?
203 LivePerson provides mobile and online messaging technologies that enable digital communication between our business customers and consumers through chat, voice, messaging and other methods. LivePerson provides mobile and online messaging technologies that enable digital communication between our business customers and consumers through chat, voice, messaging and other methods.
204 What information do we collect from you? What information do we collect from you?
205 If you engage with a brand that uses our Services, we may collect: If you engage with a brand that uses our Services, we may collect:
206 Chat and messaging transcripts on behalf of the brand, Chat and messaging transcripts on behalf of the brand,
207 Information on behalf of and/or requested by the brand, such as information related to your browsing, purchasing and online behavior and activities, and Information on behalf of and/or requested by the brand, such as information related to your browsing, purchasing and online behavior and activities, and
208 Automatic information, such as IP address, operating system and type of device used. Automatic information, such as IP address, operating system and type of device used.
209 If you visit our websites or use our apps, we may also collect: If you visit our websites or use our apps, we may also collect:
210 Information you provide to us, including: Information you provide to us, including:
211 Personal information, such as your name and contact information, Personal information, such as your name and contact information,
212 Surveys, transcripts and recordings of your communications with us, Surveys, transcripts and recordings of your communications with us,
213 Information you provide to our website communities (such as the Labs Community, Developer Community and Customer Community), message boards and blogs Information you provide to our website communities (such as the Labs Community, Developer Community and Customer Community), message boards and blogs
214 Automatic information, such as: Automatic information, such as:
215 Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used. Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used.
216 How does LivePerson collect information from you? How does LivePerson collect information from you?
217 We collect information when you engage with a brand that uses our Services, which may be enabled on the brand’s website or in its mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions. We collect information when you engage with a brand that uses our Services, which may be enabled on the brand’s website or in its mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions.
218 In addition, we may collect information through the following methods if you visit our websites or use our apps: In addition, we may collect information through the following methods if you visit our websites or use our apps:
219 Your communications with LivePerson, Your communications with LivePerson,
220 Your requests for information, news and other content, Your requests for information, news and other content,
221 Your participation in one or more LivePerson communities, message boards or blogs, Your participation in one or more LivePerson communities, message boards or blogs,
222 A technical support request you submit, A technical support request you submit,
223 Your participation in a LivePerson promotion, or Your participation in a LivePerson promotion, or
224 Recruitment and job applications. Recruitment and job applications.
225 We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists. We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.
226 How does LivePerson use the information it collects about me? How does LivePerson use the information it collects about me?
227 We use the information we collect to provide and improve our services. We use the information we collect to provide and improve our services.
228 If you engage with a brand that uses our Services, we use the information we collect on behalf of and as directed by the brand. For example, we may use your information to determine whether to deploy a chat button to allow the brand to engage with you or to deploy content, such as a banner offering a coupon, on your browser. If you engage with a brand that uses our Services, we use the information we collect on behalf of and as directed by the brand. For example, we may use your information to determine whether to deploy a chat button to allow the brand to engage with you or to deploy content, such as a banner offering a coupon, on your browser.
229 If you visit our websites or use our apps, we may also use your information for the following purposes: If you visit our websites or use our apps, we may also use your information for the following purposes:
230 To deliver information requested by you, for example in response to technical support requests, To deliver information requested by you, for example in response to technical support requests,
231 To deliver marketing or other materials to you, To deliver marketing or other materials to you,
232 For promotions you may enter into, or For promotions you may enter into, or
233 If you submit a resume or CV, to considering you for employment with LivePerson.Does LivePerson use cookies? If you submit a resume or CV, to considering you for employment with LivePerson.LivePerson may retain your information for a period of time consistent with the original purpose of collection. For example, if you engage with a brand that uses our Services, we may retain your information for the period of time agreed on with the brand. We may also retain your information during the period of time needed for LivePerson to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.Does LivePerson use cookies?
234 We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to visit our websites We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to visit our websites
235 Cookies: Cookies:
236 Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website. Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.
237 Our websites, apps and Services may use the following types of cookies: Our websites, apps and Services may use the following types of cookies:
238 Strictly Necessary Cookies – these cookies are essential to enable you to browse our websites, apps and Services and use the available features. Strictly Necessary Cookies – these cookies are essential to enable you to browse our websites, apps and Services and use the available features.
239 Performance Cookies – these cookies collect information about how you use our websites, apps and Services. For instance, these cookies track which pages you visit most. This data may be used to help optimize our websites, apps and Services and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous. Performance Cookies – these cookies collect information about how you use our websites, apps and Services. For instance, these cookies track which pages you visit most. This data may be used to help optimize our websites, apps and Services and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.
240 Functionality Cookies – these cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you. Functionality Cookies – these cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.
241 Other identification technologies that may be used by LivePerson websites, apps and Services: Other identification technologies that may be used by LivePerson websites, apps and Services:
242 Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.
243 Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information. Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.
244 Third-party technologies: Third-party technologies:
245 LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services. Third-party cookies and technologies are covered by the third party’s privacy policy. LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services. Third-party cookies and technologies are covered by the third party’s privacy policy.
246 Your choice: Your choice:
247 Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by LivePerson will not be available or will not work as effectively for you. Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by LivePerson will not be available or will not work as effectively for you.
248 For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu . For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu .
249 Do Not Track Do Not Track
250 Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While LivePerson attempts to honor the DNT instructions received from a user’s browser, LivePerson cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. LivePerson will continue to monitor developments around DNT browser technology.Reasons we share personal data Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While LivePerson attempts to honor the DNT instructions received from a user’s browser, LivePerson cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. LivePerson will continue to monitor developments around DNT browser technology.Sharing of information collected
251 LivePerson does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. LivePerson does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of LivePerson, other than as provided in this privacy policy or with your permission.
252 Brand you have engaged with through the Services
253 If you engage with a brand that uses our Services, we may share your information with that brand.
254 We may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use at www.liveperson.com/policies/terms-of-use or any other agreement in place between you and LivePerson; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.We use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.LivePerson does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. LivePerson does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of LivePerson, other than as provided in this privacy policy or with your permission. If you engage with a brand that uses our Services, we may also share your information with the brand and our third party service providers.Access and changes to personal data For legal reasonsWe may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use at www.liveperson.com/policies/terms-of-use or any other agreement in place between you and LivePerson; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.To deliver and improve the ServicesWe may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.Service providersWe use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.Access and changes to personal data
255 If you elect to engage in any communication or engagement session with LivePerson or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so. Third-party integrations If you elect to engage in any communication or engagement session with LivePerson or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
256 From time to time, we may partner with other companies to allow LivePerson and its customers to offer integrations with our Services. If you engage with a brand that uses one of these integrations, LivePerson may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations. How can I review, correct, delete, or receive a copy of my information with LivePerson or withdraw my consent from LivePerson processing my
257 How can I access or update my information with LivePerson? personal data?
258 If you have signed up to receive LivePerson’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at privacy@liveperson.com to opt out or to request changes to your personal information.I f you would like to correct or delete the personal data you provided to a brand with whom you engaged through the Services, you may either contact the brand directly, or contact us at privacy@liveperson.com , and we can help put you in touch with the brand. If you have signed up to receive LivePerson’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at privacy@liveperson.com to opt out or to request changes to your personal information.You may request to review, correct, delete, or receive a copy of any of the personal information you’ve provided to a Brand that uses the Services or withdraw your consent to LivePerson processing your personal data by either contacting the brand directly or by contacting us at privacy@liveperson.com , and we will respond within a reasonable period of time and can help coordinate with and support the brand as needed to respond to your request.
259 How does LivePerson keep my information secure? How does LivePerson keep my information secure?
260 We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain LivePerson Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers. We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain LivePerson Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers.
261 If you are communicating with a brand that uses our Services, you should review the privacy practices of that brand to understand which security measures they use. If you are communicating with a brand that uses our Services, you should review the privacy practices of that brand to understand which security measures they use.
262 Additional mobile considerations Additional mobile considerations
263 In addition to the other terms in this policy, if you use our mobile applications, access our mobile-optimized websites or have a conversation with a LivePerson customer that uses our Services in its mobile application, we may receive information about your mobile device, including a unique identifier for your device. In addition to the other terms in this policy, if you use our mobile applications, access our mobile-optimized websites or have a conversation with a LivePerson customer that uses our Services in its mobile application, we may receive information about your mobile device, including a unique identifier for your device.
264 If you receive SMS messages from LivePerson, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@liveperson.com . If you receive SMS messages from LivePerson, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@liveperson.com .
265 If you receive SMS messages from one of our customers, you may opt out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at privacy@liveperson.com , and we can help put you in touch with the brand regarding your request. If you receive SMS messages from one of our customers, you may opt out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at privacy@liveperson.com , and we can help put you in touch with the brand regarding your request.
266 LivePerson communities, message boards and blogs LivePerson communities, message boards and blogs
267 Information that you share on LivePerson communities, message boards or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, LivePerson’s privacy obligations outlined in this privacy policy do not apply to your use of any such communities, message boards or blogs. Information that you share on LivePerson communities, message boards or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, LivePerson’s privacy obligations outlined in this privacy policy do not apply to your use of any such communities, message boards or blogs.
268 International data transfers International data transfers
269 If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer.LivePerson, Inc. and its subsidiary Contact at Once!, LLC adhere to the principles of the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information transferred from the European Union and Switzerland, respectively, to the United States and have certified our compliance with the U.S. Department of Commerce. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website at www.privacyshield.gov . If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer.We will take steps to ensure that your data is subject to appropriate safeguards required under this privacy policy, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information (available at http://ec.europa.eu/justice/dataprotection/internationaltransfers/transfer/index_en.html ) or a valid Privacy Shield certification in the case of a transfer to a Privacy Shield-certified US recipient (certifications may be viewed at https://www.privacyshield.gov/welcome ). For residents of the European Economic Area and Switzerland, LivePerson will executed standard contractual clauses among LivePerson affiliates for the purpose of its lawful transfers of personal data to the United States.LivePerson, Inc. and its subsidiary Contact at Once!, LLC adhere to the principles of the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information transferred from the European Union and Switzerland, respectively, to the United States and have certified our compliance with the U.S. Department of Commerce. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website at www.privacyshield.gov .
270 As mentioned above, we use a limited number of third-party service providers to make our websites and Services available that may access, process, or store personal data in the course of providing services. We currently maintain contracts with these third parties restricting their access, use and disclosure of personal data. LivePerson is responsible if these third parties process personal data in violation of the Privacy Shield principles (unless LivePerson can prove that it’s not responsible for the third party’s action that violated the Privacy Shield principles). As mentioned above, we use a limited number of third-party service providers to make our websites and Services available that may access, process, or store personal data in the course of providing services. We currently maintain contracts with these third parties restricting their access, use and disclosure of personal data. LivePerson is responsible if these third parties process personal data in violation of the Privacy Shield principles (unless LivePerson can prove that it’s not responsible for the third party’s action that violated the Privacy Shield principles).
271 With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
272 EU and Swiss individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certifications, LivePerson has committed to respect those rights. Because our personnel has limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit use and/or disclosure of your personal data, please contact us with the name of the LivePerson customer through which you used our Services. We will refer your request to that customer, and will support them as needed in responding to your request. EU and Swiss individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. With our Privacy Shield certifications, LivePerson has committed to respect those rights. Because our personnel has limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit use and/or disclosure of your personal data, please contact us with the name of the LivePerson customer through which you used our Services. We will refer your request to that customer, and will support them as needed in responding to your request.
273 Any inquiries or complaints regarding our Privacy Shield compliance may be directed to privacy@liveperson.com . We will respond within 45 days and provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com , an independent third-party dispute resolution mechanism based in the United States. If neither LivePerson nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you. Any inquiries or complaints regarding our data privacy practices or Privacy Shield compliance may be directed to privacy@liveperson.com . We will respond within 30 days and provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com , an independent third-party dispute resolution mechanism based in the United States. If neither LivePerson nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you.Children
274 Miscellaneous The Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Services or provide any personal information to us. LivePerson does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to LivePerson, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at privacy@liveperson.com , where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. LivePerson reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18.Miscellaneous
275 We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of our websites, apps and Services, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law. We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of our websites, apps and Services, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law.
276 We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party. We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party.
277 We welcome your feedback on our privacy policy. Please send any comments or questions to privacy@liveperson.com or to LivePerson, Inc., Attn: Legal Department – Privacy, 475 Tenth Ave., 5th Floor, New York, NY 10018. We welcome your feedback on our privacy policy. Please send any comments or questions to privacy@liveperson.com or to LivePerson, Inc., Attn: Legal Department – Privacy, 475 Tenth Ave., 5th Floor, New York, NY 10018.
278