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Satmetrix Systems (en) - Política de Privacidad y Puerto Seguro 02-feb-2018 | 99,99%
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0 PART I P
1 PART II
2 PART III
3 Privacy Policy
4 Effective November 21st, 2017. This Privacy Policy explains the data practices of Satmetrix Systems, Inc. (”Satmetrix” or “Us”). This Privacy Statement covers the sites www.satmetrix.com , www.netpromoter.com . Part I describes our data practices with respect to Personal Data (as defined below) that Satmetrix processes on behalf of its clients; and Part II describes our data practices with respect to information we collect about our business contacts and other visitors to the Satmetrix website. It also describes the choices available regarding the use of, access to, and how to update and correct personal information. The general provisions in Part III apply to our data practices in both Part I and Part II. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request .
5 Satmetrix participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Satmetrix is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s www.privacyshield.gov/list.
6 Satmetrix is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Satmetrix complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
7 With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Satmetrix is subject to the regulatory enforcement powers of the [U.S. Federal Trade Commission AND/OR the U.S. Department of Transportation]. In certain situations, Satmetrix may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
8 If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .
9 Under certain conditions, more fully described on the www.privacyshield.gov/welcome , you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
10 PART I: PERSONAL DATA PROCESSED ON BEHALF OF SATMETRIX CLIENTS
11 As a general description of our data processing services, Satmetrix collects (and analyzes) survey responses from our clients’ customers who consent to be contacted or who have pre-existing relationships with the Satmetrix client for which Satmetrix is conducting a survey. As described in this Part I, Satmetrix does not own the Personal Data that we process.
12 1. SATMETRIX IS A DATA PROCESSOR
13 Satmetrix processes, on behalf of its clients (Satmetrix’s “Clients”), Personal Data that has been collected by or on behalf of those Clients. “Personal Data” means information relating to an identified or identifiable person. Under the United States/European Union Data Protection Safe Harbor Arrangement (the “Safe Harbor”), Satmetrix acts as a Data Processor and each Satmetrix Client acts as a Data Controller. For the purposes of the Safe Harbor and this Privacy Statement: a “Data Processor” is an entity that processes Personal Data on behalf of a Data Controller; a “Data Controller” is an entity that determines the purposes for which Personal Data are processed. To “process” Personal Data means to carry out an operation or set of operations on such Personal Data, such as collecting, recording, storing, disclosing, or organizing it. The “Data Subject” means the person to whom a certain set of Personal Data relate; for example, the person who responds to a survey.
14 2. CLIENT INSTRUCTIONS
15 As a Data Processor, Satmetrix will only process Personal Data pursuant to the instructions of the applicable Client. Satmetrix may use the services of third party Data Processors to process Personal Data in accordance with purposes identified for such Personal Data by the applicable Client. Subject to the foregoing sentence and Section 1 of Part III (”Security Measures”) below, Satmetrix will not transfer Personal Data to a Third Party (which, for purposes of this Privacy Statement, means an entity other than Satmetrix and its applicable Client) without instructions from the applicable Client. Satmetrix will not be responsible for determining the authenticity of any purported Data Subject’s request to access his or her Personal Data. In the absence of express instructions to do so from the applicable Client, Satmetrix will not provide a purported Data Subject with access to his or her Personal Data unless it is demonstrated to Satmetrix’s satisfaction that the applicable Data Controller has refused such access. Satmetrix does not review, comment upon, or monitor its Clients’ compliance with their respective privacy policies, nor does Satmetrix review Client instructions to determine whether they are in compliance or conflict with the terms of a Client’s published privacy policy.
16 3. PERSONAL DATA COLLECTION
17 Customer satisfaction surveys are initiated to improve the processes and relationships between our Clients and their customers. Typically a Client’s customers provide the Client with certain information including their names, companies, job titles, phone numbers, and email addresses and the Client provides such information to Satmetrix to enable us to process and analyze surveys on behalf of the Client. In addition, commercial list services may provide Satmetrix with contact information for people who have opted to receive email (”opt-in lists”) on specific topics of interest. We invite Client customers — via email, telephone, web page banners, web pop-ups, and other media — to fill out surveys hosted on Satmetrix’s site (i.e., satmetrix.com, ccsurvey.com, or any successor web site). Participation in these surveys is voluntary. When a survey respondent uses the Satmetrix site to fill out a survey, technologies such as: cookies, beacons, tags, Local storage and scripts are used by Satmetrix and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you. We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here ) Please note this does not opt you out of being served ads. You will continue to receive generic ads. In some cases, we use unique identifiers in email messages, which enable us to determine which emails have generated responses. This allows us to gauge the effectiveness of certain communications and to exclude those persons who have already responded to a certain message from duplicate messages. Survey respondents may be required to submit information such as a mailing address in order receive a gift or other offering (if applicable). In the email survey invitations we send, we provide an opportunity for recipients to ‘opt-out’ of receiving future email survey invitations on behalf of the applicable Client.
18 4. USE OF NORMATIVE DATA
19 Satmetrix provides research services to its Clients in which Satmetrix analyzes a Client’s customer performance data in comparison with that of other companies in the same industry as the Client (”Normative Research”). However, Satmetrix does not process any Personal Data in performing Normative Research: (a) Satmetrix uses only non-Personal Data (i.e., data that includes no personally identifiable information or unique identifiers that could later be used to refer to the personally identifiable information to which the data was once associated) in performing this Normative Research, and (b) Satmetrix discloses only non-Personal Data in aggregate form (”Normative Data”) to its Clients who have requested Normative Research. PART II: BUSINESS CONTACT INFORMATION In addition to the data we process on behalf of our Clients, Satmetrix also processes (on its own behalf) information about our Clients and the individuals who represent our Clients, as described in this Part II.
20 PART II: BUSINESS CONTACT INFORMATION
21 1. COLLECTION AND USE OF BUSINESS CONTACT DATA
22 The individuals who represent Satmetrix’s Clients or potential Clients (”Business Contacts”) may voluntarily provide their contact information and related data (collectively “Business Contact Data”) to Satmetrix by various means, including telephone, email, postal mail, the “contact us” or “download” page on the Satmetrix site, or other means. The Business Contact Data submitted to Satmetrix is used to communicate with and provide services for Clients and potential Clients. Upon request Satmetrix will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Satmetrix will change, update or delete Business Contact Data when a request by the applicable Business Contact is requested. To send a request please fill out the contact request form or send mail to Satmetrix Systems, Inc.; 1820 Gateway Drive, Suite 300 San Mateo, CA 94404. We will respond to your request for access within reasonable timeframe. When a Business Contact accesses reports through Satmetrix’s servers, or otherwise uses the Satmetrix site, our servers may place persistent cookies on the Business Contact’s computer in order to keep track of the Business Contact’s personalized settings. In some cases, we use unique identifiers in email messages sent to Business Contacts, which enable us to determine which emails have generated responses. This allows us to gauge the effectiveness of certain communications and to exclude those Business Contacts who have already responded to a certain message from duplicate messages. Periodically, we may have special offers that collect personally Identifiable information. That information would be used for the stated purpose and as consistent with this Privacy Policy. These special offers include but are not limited to promotional giveaways, newsletters and fact kits. Out of respect for our users’ privacy we provide a way to opt-out of our newsletter and other promotional communications. Users may opt-out by clicking on the unsubscribe link that’s included in these communications.
23 2. DISCLOSURE OF BUSINESS CONTACT DATA
24 We will share your personal information with third parties only in the ways that are described in this privacy policy. If you do not want us to share your personal information with these companies, you may contact us at: privacy@satmetrix.com . Generally, Satmetrix does not provide Business Contact Data or other data to third parties. Satmetrix may provide Business Contact Data or other data to third parties to the extent such third parties provide operational assistance (i.e., outsourced or third party services) to Satmetrix and then only for that purpose. Satmetrix may share Business Contact Data or other data with its corporate family, including its parent company, subsidiaries, or other companies under common control with Satmetrix for the same operational assistance.
25 PART III: GENERAL
26 1. SECURITY MEASURES
27 Satmetrix uses industry-standard security measures to protect the integrity and confidentiality of Business Contact Data as well as Personal Data it processes on behalf of Clients, including, in appropriate circumstances, the use of firewalls, restricted access, and encrypted transmissions. Satmetrix limits access to Business Contact Data or Personal Data to those persons in Satmetrix’s organization who have a business need to process such Business Contact Data or Personal Data. However, no company, including Satmetrix, can fully eliminate the security risks associated with such Business Contact Data or Personal Data. The security of your personal information is important to us. When you enter information (such username & password) on our login page, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personally identiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. If you have any questions about the security of your personal information, you can contact us at privacy@satmetrix.com .
28 2. CORPORATE FAMILY AND SUCCESSORS
29 If another company acquires Satmetrix or substantially all of its assets, that company will (a) succeed to ownership of the Business Contact Data held by Satmetrix and will possess the Personal Data held by Satmetrix, and (b) assume the rights and obligations regarding such Business Contact Data and Personal Data described in this Privacy Policy. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personally identifiable information.
30 3. QUESTIONS
31 Questions, comments, or complaints about this Privacy Policy or Satmetrix’s data practices please fill out the contact request form or mailed to Satmetrix Systems, Inc.; 1820 Gateway Drive, Suite 300 San Mateo, CA 94404. We will respond to your request for access within 30 days. Any questions, comments, or complaints about the data practices (including without limitation compliance with the data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a Satmetrix Client for whom Satmetrix processes data, should be directed to that Client.
32 4. NOTIFICATION OF CHANGES
33 If we decide to change our privacy policy, we will post those changes to this privacy Policy, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a prominent notice on our Web site. Before we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
34 5. CHOICE/OPT-OUT
35 We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you request information but do not wish to receive any additional marketing material from us, you can indicate your preference on our contact form. If you no longer wish to receive our newsletter, surveys or promotional communications, you may opt-out of receiving them by following the instructions included in each correspondence or by emailing us at privacy@satmetrix.com. In addition you may contact us at 888-533-8347 or by mail at Satmetrix Systems, Inc.; 1820 Gateway Drive, Suite 300 San Mateo, CA 94404. You will be notified when your personal personally Identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
36 6. LEGAL DISCLAIMER
37 In certain situations, Satmetrix may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
38 7. DATA RETENTION
39 We will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at privacy@satmetrix.com . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
40 8. REFERRALS
41 If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Satmetrix stores [or does not store] this information for the sole purpose of sending this one-time email [and tracking the success of our referral program]. Your friend may contact us at privacy@satmetrix.com to request that we remove this information from our database.
42 9. SOCIAL MEDIA WIDGETS
43 Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
44 10. BLOG
45 Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy@satmetrix.com . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
46 11. Links to 3rdParty Sites
47 Our Site includes links to other Web sites whose privacy practices may differ from those of Satmetrix. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
48 Translation available in French , German , Japanese and Spanish rivacy Shield
49 Personal Information That NICE Collects
50 Content That You Provide for Publication on the Website
51 Information Gathered When Using the Services
52 Use of Information
53 Transfer of Information to Third Parties
54 Children’s Online Privacy Information
55 Cookies
56 Customer Proprietary Network Information Notice
57 Social Media Features
58 Links to Third Party Sites
59 Data Security
60 Access to Personal Information
61 Changes to This Privacy Policy
62 Inquiries or Concerns?
63 Privacy Policy
64 Last Updated: November 2017
65 NICE Systems Ltd. and its wholly owned subsidiaries (collectively “NICE,” “we,” “us,” and “our”) respects your privacy. This privacy policy (the “Privacy Policy“) explains the accepted privacy practices for our online services at https://www.nice.com (the “Services” and the “Website”, respectively). It describes the ways in which your personal information is collected and used, and the rights and options available to you with respect to such information. This Privacy Policy incorporates by reference the most current version of the https://www.nice.com/terms-of-use posted on our Website (“Terms of Use”).
66 If you have questions or complaints regarding this Privacy Policy and/or our privacy practices in general, please contact us as described in this Privacy Policy.
67 A. PRIVACY SHIELD
68 NICE complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, retention of personal data transferred from European Union member countries to the United States. NICE has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about Privacy Shield, and to view NICE’s certification, please visit https://www.privacyshield.gov/US-Business .
69 It is important to note, however, that NICE’s Website and Services may be operated via servers situated in the United States and elsewhere. If you are located outside of the United States, please be aware that any information which you supply to NICE (including, without limitation, personal information [e.g., your name, phone number, email address, etc.]) may be transferred to, processed, and used in the United States and elsewhere. By accessing and/or using the Website and Services provisioned by NICE, you irrevocably and unconditionally consent to the transfer, processing, and use of such information in accordance with this Privacy Policy. NICE accepts full accountability and responsibility for the protection of your personal information, according to the applicable privacy legislation, the EU-U.S. Privacy Shield and this Privacy Policy, during the course of these onward transfers to third parties.
70 B. PERSONAL INFORMATION THAT NICE COLLECTS
71 In the course of downloading white papers or other information collateral, or while completing contact forms on our site, we will require you to provide personal information (e.g., your name, phone number, email address, employer, job title, general areas of interest, etc.). We will explicitly indicate the fields designated for mandatory completion. If you do not enter the requisite data in the mandatory fields, you will not be able complete the relevant contact form. It’s important that you understand there is no requirement by law for you to provide NICE with your personal details – the information you share with us is entirely voluntary.
72 We request that you provide NICE with complete, accurate and correct details. Your failure to do so will likely result in NICE being unable to contact you about your inquiries into our Services.
73 If, at any time, you provide NICE with personal details about another person, you expressly represent and warrant that you received that person’s explicit written consent to provide such details to NICE.
74 CONTENT THAT YOU PROVIDE FOR PUBLICATION ON THE WEBSITE
75 From time to time, NICE may enable you to post content on its Website (i.e., such content may appear on a blog, in a community forum, etc.), or to provide NICE with content that NICE will post. In either scenario, by making available such content to NICE, you expressly acknowledge, agree and warrant that: (i) such content may be published on NICE’s Website; (ii) such content may be used by NICE in various other capacities and for various purposes as NICE deems appropriate, including without limitation, improving NICE’s Services and managing complaints; and (iii) such content does not violate any other person’s right to privacy, does not violate any applicable laws, and does not otherwise infringe any other party’s intellectual property rights. In addition to the foregoing, you should be aware that any content you provide in these areas may be read, collected, and used by others. Based on the foregoing, we ask that any content you provide to NICE DOES NOT INCLUDE ANY PERSONAL INFORMATION ABOUT YOU OR ANYONE ELSE.
76 If, at some point, you request the removal of your content from our Website, NICE will undertake reasonable efforts to accommodate your request, but it may not be possible to do so. If that should happen, we’ll notify you accordingly.
77 INFORMATION GATHERED WHEN USING THE SERVICES
78 NICE may collect information pertaining to your activity on our Website, including content that you create, information or advertisements that you have read, the web pages you visited, offers and Services that were of interest to you, the location of the computer and the Internet Protocol (IP) address through which you had access to the Website and more. Additionally, NICE may collect or use the assistance of third parties to collect and analyze anonymous, statistical or aggregative information related to your use of the Website (and if applicable, the Services offered thereon), including information related to your personal details and activities.
79 USE OF INFORMATION
80 We will store the information you provide and the information we collect about your activity on the Website throughout our databases (the “Databases”). We reserve the right to use such information for the following purposes:
81 To provide the Services on the Website and to enable you to use them;
82 To improve and expand the Services and content offered on the Website, including to create new services and content which correspond to the requirements and expectations of the users of the Website and to modify or cancel existing Services and content. The information used by NICE for this purpose will be mainly statistical information, and will not identify you personally;
83 To improve and customize your experience and other users’ experience with both the Website and related Services;
84 To contact you occasionally, either by NICE or by a third party acting on our behalf, regarding NICE’s Services and products. Subject to applicable laws and aside from our first communication, we will only contact you about NICE’s offerings if you permit us to do so. Even if you authorize NICE to contact you, your authorization may be revoked/withdrawn by you at any time and you may opt out of NICE’s Website’s mailing lists by following the unsubscribe instructions in each of the emails you receive or by contacting us as described below;
85 To contact you if you or someone in your organization requests a product demonstration or product information;
86 To contact you as and when NICE believes it to be necessary for technical, administrative or security reasons;
87 To analyze and provide statistical information to third parties. This information will not identify you personally;
88 For the orderly and proper operation and development of the Website and associated Services; or
89 For any other purpose specified in this Privacy Policy and/or in our Terms of Use.
90 TRANSFER OF INFORMATION TO THIRD PARTIES
91 NICE will not transfer your personal details and any information collected pertaining to your activities on the Website (provided that such details and information identify you personally) to any third party, except in the following cases or as otherwise outlined in this Privacy Policy:
92 If NICE reasonably believes that you have breached the Terms of Use, or abused your rights to use any of the Services, or performed any act or omission that NICE reasonably believes to be violating any applicable law, rules, or regulations. NICE may share your information in these cases, with law enforcement and other competent authorities and with any third party, as may be required to handle any result of your wrongdoing;
93 If NICE reasonably believes that it is required by law to share or disclose your information in order to prevent, investigate, or take action regarding illegal activities. In addition, to establish or exercise our legal rights or defend against legal claims;
94 Further, your personal information may be disclosed as permitted or required by, or in response to lawful requests by applicable local law enforcement agencies or regulatory agencies, or agencies with responsibility to oversee and enforce national security;
95 In any case of dispute, or legal proceeding of any kind between you and NICE, or between you and other users or third parties with respect to, or in relation with the Services;
96 In any case where NICE may reasonably believe that sharing information is necessary to prevent serious damage to your person or property or to the person or property of any third party;
97 If NICE organizes the operation of the Services within a different framework, or through another legal structure or entity, or if NICE is acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this Privacy Policy;
98 NICE may share personally identifiable information and information related to your use of the Website, with companies or organizations connected to or affiliated with NICE, such as subsidiaries, sister-companies, parent companies and service providers such as an email service provider to send you emails on our behalf, with the express provision that their use of such information must comply with this policy; or
99 NICE is also entitled to transfer or share anonymous, statistic or aggregative information with companies or organizations connected to NICE, and with suppliers, business partners, advertisers, and every third party, according to NICE’s absolute discretion; however, NICE will not disclose your identity to them, knowingly or deliberately, without receiving your consent.
100 CHILDREN’S ONLINE PRIVACY INFORMATION
101 NICE does not knowingly collect personal information from minors who are under the age of 16 through the Website and/or the Services thereon. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without his/her consent, then he or she should contact NICE at the information described below. If we become aware that a child under the age of 16 has provided us with personally identifiable information, we will delete such information from our files. Further, the Children’s Online Privacy Protection Act (“COPPA”) requires parental consent for collection of data from children younger than the age of 13 years old. For tips on protecting children’s privacy online, generally, please view the U.S. Federal Trade Commission (“FTC”) website at https://www.ftc.gov/privacy/privacyinitiatives/childrens.html .
102 COOKIES
103 1. What is a cookie?
104 A cookie is a small text file that is stored in your web browser that allows NICE or a third party to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising.
105 Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies.”
106 2. What cookies are used when I use the NICE Properties?
107 When you access and/or use any of the NICE Properties, NICE or a third party may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used.
108 Each cookie serves one of four different purposes:
109 A. Essential Cookies: These first party cookies allow users to use a feature of the NICE Properties such as: (i) staying logged in, or (ii) making purchases.
110 B. Analytics Cookies: These cookies track information about how the NICE Properties are being used so that we can make improvements and report on our performance. We may also use analytics cookies to test new ads, pages or features to see how users react to them. Analytics cookies may either be first party or third party cookies.
111 C. Preference Cookies: These first party cookies store your NICE Properties preferences.
112 D. Ad Targeting Cookies: These third party cookies (also known as “behavioral” or “targeted” advertising are placed by advertising platforms or networks in order to: (i) deliver ads and tracks ad performance, and (ii) enable advertising networks to deliver ads that may be relevant based upon your activities.
113 Finally, we may set cookies within emails we send to you (if you have consented to receiving emails from us). These cookies are used to track how often our emails are opened and clicked on by our customers. You can manage email cookies in the same way as website cookies, as explained above.
114 3. How do third parties use cookies on the NICE Properties?
115 Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the NICE Properties and other websites that you’ve visited.
116 4. What are my cookie options?
117 If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
118 You may also opt out of third party cookies by following the instructions provided by each third party in its privacy policy.
119 5. Do you use any other user tracking technologies?
120 We use additional technologies to help track user activities and preferences. For example, we use web beacons (also known as clear gifs, pixel tags or web bugs). Web beacons are tiny graphics (about the size of period) with a unique identifier that are embedded invisibly on web pages or emails. They are used to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only. Finally, we use local storage to facilitate certain functions, but we do not retain the data captured via local storage.
121 6. Interest Based Advertising
122 We and third parties engage in interest-based advertising provided by vendors in order to deliver advertisements and personalized content that we and other advertisers believe will be of interest to you. To the extent third-parties are using cookies or other technologies to perform these services, NICE does not control the use of this technology or the resulting information for online, mobile, or email advertising, and is not responsible for any actions or policies of such third parties. Advertisements, emails, and other messages may be delivered to you by NICE or its service providers based on your online or mobile behavior, your search activity, your geographic location or other information that is collected by us or obtained from third parties. You may also see advertisements for third parties on the EZ Links Properties, other websites or properties, or on your mobile device, based on your visits to, and activities on, the NICE Properties. Some of our vendors and we may use our own or third-party aggregated or anonymized personal information, demographic data, and other inferred commercial interests to assist in the delivery of our advertisements to you.
123 In addition, we and our business partners use third parties to establish deterministic or probabilistic connections among devices (such as smartphones, tablets, and computers) to deliver more relevant advertising to you and for advertising analytics and reporting purposes. This means that information about your use of websites or applications on your current device may be combined with information from your other devices. We also may share this information and other inferences with third parties to allow them to target advertising, personalize content, or analyze behavior. This allows, for example, advertisements you see on your tablet to be based on activities you engaged in on your smartphone. These business partners may share and combine information from cookies with identifiers (such as device IDs assigned by Google or Apple) and IP addresses to make connections among related devices. This also allows for a more personalized experience across the NICE Properties.
124 If you have any questions about our Cookie Policy, you may contact us by sending an email to privacy@nice.com or by writing to us at:
125 Nice Systems Ltd.
126 22 Zarhin Street
127 P.O. Box
128 4310602 Ra’anana
129 Israel
130 CUSTOMER PROPRIETARY NETWORK INFORMATION NOTICE
131 Certain of NICE’s subsidiaries offer communications-related services, including local and long distance service, as well as the provisioning of telecommunications equipment. From time to time, those subsidiaries may need or desire to share your Customer Proprietary Network Information (“CPNI”) with other NICE affiliates and/or with third parties involved in assisting with the offering of the services described above and also to enhance our ability to offer products and services tailored to you. Just as the applicable NICE subsidiary(s) is required to protect your CPNI, so too will these third parties. Under no circumstances will NICE and/or any NICE subsidiary sell your CPNI to third parties, or otherwise disclose your CPNI to third parties for marketing purposes in contravention of this Privacy Policy.
132 By way of clarification, CPNI comprises of: (i) information about the quantity, technical configuration, type, destination, location, and extent to which you use our communication-related services; and (ii) information contained on your telephone bill concerning the services you receive. That information, when matched to your name, address, and telephone number, is known as CPNI. Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data, and calling patterns. CPNI does not include subscriber list information, aggregate information, or data not specific to a single customer.
133 You may examine and correct, if necessary, the CPNI-related personally identifiable information regarding you that is collected and maintained by us in our regular business records. In most cases, this information consists solely of billing and account information. We will correct our records if you make a reasonable showing that any such information we have collected about you is inaccurate. If you wish to examine these records, please contact us in writing at the address listed below. Please give us a reasonable period of time to locate and, if necessary, prepare the information for your review. You will only be permitted to examine records that contain personally identifiable information about your account and no other account.
134 You have the right to restrict our use of your CPNI by sending a request in writing to: inContact, Inc., Kimm Partridge, Assistant Corporate Secretary, 75 West Towne Ridge Parkway, Tower 1, Sandy, UT 84070. If you deny or restrict your approval for any one of our subsidiaries to use your CPNI, you will suffer no effect, now or in the future, on the services provided to you other than our ability to provide you with, or otherwise notify you of, the customized offerings and enhanced services described above.
135 In the event NICE and/or a NICE subsidiary experiences a privacy breach and CPNI is disclosed to unauthorized persons, federal rules require that such breach be reported to law enforcement. Please be aware that we are not permitted by law to inform customers of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement (which period may be extended if law enforcement shall advise us to withhold such information for a longer period of time).
136 SOCIAL MEDIA FEATURES
137 Our Website includes social media features, such as the Facebook “LIKE” button/icon. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.
138 LINKS TO THIRD PARTY SITES
139 This Website contains links to other sites that are not owned or controlled by NICE. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.
140 DATA SECURITY
141 NICE implements data security systems and procedures to secure the information stored on NICE computer servers. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, NICE cannot guarantee that the Website and Services are immune to unauthorized access to the information stored therein and to other information security risks.
142 ACCESS TO PERSONAL INFORMATION
143 If your personally identifiable information changes, or if you no longer desire to use and access our Services, you may correct, update, delete/deactivate your information by emailing NICE via the contact information listed below. We will undertake to respond to your request within 30 days of NICE’s receipt thereof. Although NICE will make reasonable efforts to accommodate your requests, in some circumstances we may not agree. If that should happen, NICE expressly reserves the right to refuse your request to change the personal information in NICE’s records, and will instead append an alternative text to the record in question. Before NICE is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request
144 We will retain your information for as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
145 CHANGES TO THIS PRIVACY POLICY
146 From time to time, NICE may change the terms of this policy. Changes will take effect once they are posted online and by accessing and/or using the Website or Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. If you do not agree with any of the amended terms, you must avoid any further use of the Website and/or Services offered by NICE.
147 INQUIRIES OR CONCERNS?
148 You may contact NICE by using the ‘contact us’ feature that can be found at https://www.nice.com/contact-us , and we will do our best to provide a prompt response to your question . In addition, NICE’s Director, Corporate Compliance & Privacy and Data Protection Officer is responsible for overseeing compliance with this Privacy Policy. You can reach this officer by calling him at +972-9-775-3542, or by sending an email to privacy@nice.com .
149 In order to comply with the Privacy Shield Framework, NICE commits to the resolution of complaints about your privacy and our collection or use of your Information. We have also committed to resolve any complaints pursuant to the Privacy Shield Privacy Principles by European Union citizens, relating to this Privacy Policy and which cannot be resolved directly with NICE, through a panel established by the EU Data Protection Authorities (“DPAs”) as our Independent Recourse Mechanism (“IRM”).
150 If you have any questions or complaints regarding this Privacy Policy, please contact us as described above. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns regarding your privacy question. If you do not receive acknowledgement of your complaint or, if your complaint is not satisfactorily addressed by NICE, then please contact us to be directed to the relevant DPA contacts.
151 . As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. We have registered with the United States Council for International Business to cover the operating costs of the EU DPAs’ dispute resolution panel. NICE is subject to the investigatory and enforcement powers of the FTC.