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0 Symantec Website Security and related PKI solutions are now part of DigiCert, Inc. Learn more about DigiCert, Inc. Privacy Policy
1 Symantec Privacy Statement
2 Last modified: December 12, 2017 ( view archived versions )
3 Download Privacy Statement
4 When it comes to your data, Symantec Corporation, and its group of companies (“Symantec”, “we”, “us”) are committed to transparency and choice. We protect your privacy, so that you can focus on achieving your goals. This Statement is designed to let you know what information we collect about you on our websites (“Your data”) and how we use that information in accordance with our mission to make the world a safer place.
5 If you live in the European Economic Area, the Controller Trust is Fundamental to Our Business
6 Committed to safeguarding privacy and personal data
7 of Your Data is Symantec Limited, Ireland, which has its principal place of business at Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Protecting your most valuable assets is at the heart of our
8 Symantec has been awarded TRUSTe’s Privacy Seal signifying that this Privacy Statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe . The TRUSTe program covers only information that is collected through www. business, and Symantec remains vigilant about safeguarding your personal data and the privacy of the individuals it represents.
9 and , and does not cover information that may be collected through software downloaded from the site or mobile applications. General Data Protection Regulation (GDPR) readiness is a critical initiative for Symantec, and we’ve taken a number of ste
10 What This Statement Covers
11 This Statement only applies to the personal data we collect through our websites and does not apply to information collected by or in connection with your use of our products and services. To learn more about the privacy practices relating to certain products or services, visit our “If You Use Our Products” Section.
12 Information We Collect
13 When you visit our websites, we may collect or ask you to provide certain information in order to help us manage our relationship with you. This information may include:
14 Contact details, such as name, mailing address, email address and phone number;
15 Shipping and billing information, including credit card and payment information;
16 Your transaction history;
17 Information you provide to us to receive technical assistance or during customer service interactions;
18 Information about other people that you may provide with any program or services including Refer-a-Friend;
19 Information about your computer or device, including browser type and settings, IP address and traffic data relating to your Internet connection; and
20 Symantec product performance data and information about how you use our products and services.
21 How We Use Your Data
22 We May Use Your Data To:
23 Create and manage your Norton Account, when you purchase from our online store;
24 Create MySymantec , when needed to access communications and services;
25 Verify your identity and entitlement to products or services, when you contact us or access our services;
26 Provide commercial quotes for our products and services;
27 Process your purchase transactions;
28 Update you on the status of your orders;
29 Allow you to register products or services you purchase;
30 Manage your subscriptions;
31 Provide you with technical and customer support;
32 Subscribe you to a newsletter, send product updates or technical alerts;
33 Communicate with you about and manage your participation in contests, offers or promotions;
34 Solicit your opinion or feedback, provide opportunities for you to test software;
35 Research and implement product improvements and product updates;
36 Evaluate and improve the quality of our products, services and websites;
37 Allow you to Refer-a-Friend who may be interested in our offerings, as permitted by law;
38 Provide you with a customized experience when you visit ps to strengthen and enhance our privacy practices, for European Union nations, and across the globe.
39 We are committed to providing customers with products and services that are ready to be used in accordance with GDPR, and we are dedicated to transparency every step of the way.
40 our websites; Privacy is a fundamental human right and protecting personal data—whether our own, our customers’, or
41 Allow interoperability within our applications;
42 Secure our systems and applications;
43 Allow for the provisioning of services; and
44 Enforce our legal rights or comply with legal requirements.
45 Marketing
46 Messages
47 In addition to the purposes described above, we may, in compliance with applicable consent requirements, use Your Data to provide you with advertisements, promotions and information about products and services tailored to you and your needs. This may include using demographic data or trend data provided by third parties, where permitted. Contact details, including phone numb our partners’—is part of our commitment to corporate responsibility.
48 Customer Data Processing Addendum
49 ers and email addresses, may be used to contact you. If you do not want us to use Your Data in this way, you can simply choose not to give your permission on the webpages and/or forms with which we collect Your Data. Please note that in some regions this may involve un-checking a box. You can also exercise this right at any time by unsubscribing from promotional emails. View the terms and
50 Interest-Based Ads
51 We may provide information about your interests in our products to third parties for the purposes of serving you more relevant ads. Where we provide you with interest-ba conditions of the Symantec DPA
52 Download the Addendum
53 Data Subject Access Request
54 sed ads on a site other than our own, we do not track your other activities on that site. If you click on our ads, we will know only the domain you came from. For more information, please see the Tracking Technologies & Do Not Track section below. To exercise any of your rights or to request information please
55 Information From Third Partie email the Symantec Privacy Team
56 s Email Us
57 Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you in order to provide you with a better experience, determine your interest in our products or improve the quality of our offerings. Third Part
58 Symantec Website Forums or Networking Sites
59 We operate forums, websites and related information services, to better assist you in using our products and services, discussing technical issues and sharing your experiences. You should be aware that any information you provide in these public forums will not be kept confidential, as it may be read, collected and used by others who access them. To request removal of Your Data from any forum, contact us here . In certain circumstances, we may not be able to remove Your Data, in which case we will let you know why. Your use of these other services may be subject to additional terms and conditions.
60 Tracking Technologies and Do-Not-Track Cookies
61 Cookies
62 A cookie is a commonly used automated data collection tool. Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open, in order to make websites work, or work more efficiently.
63 We and our partners may use cookies, web beacons, pixel tags, script y Sub-Processors
64 View a complete list of third party sub-processors that Symantec uses.
65 View the List
66 Symantec Entities
67 Access a list of Symantec entities globally.
68 Learn More
69 Customer Trust Portal
70 s or other similar technologies on our websites or emails to, among other things: Access to information and resources about Symantec’s information security policies, standards and assurance programs over the
71 Tailor information presented to you based on your browsing preferences, such as language and geographical region;
72 Collect statistics regarding your website usage;
73 Provide us with business and marketing information; and
74 In some cases, to enable a third party to deliver future advertising for our products and services to you when you visit certain websites owned by third parties.
75 We use different kinds of cookies:
76 Essential cookies are necessary to provide you protection of customer data.
77 Learn More
78 Contact Us
79 with services and features available through our websites. Without these cookies, services you may need, such as shopping carts or e-billing, cannot be provided. If you have any questions or complaints about our use of your Personal Data and its privacy, writ
80 Analytics or customization cookies collect information that is either used in aggregate form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customize the website for you.
81 Advertising cookies and tracking scripts are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ad e or call our Privacy Team at the most convenient location below:
82 Symantec Limited – Care of the UK and Ireland Legal Team
83 s are properly delivered and, in some cases, featuring ads based on your interests. To opt-out of our cookies used for online advertising provided directly by, click here . Ballycoolin Business Par
84 If your website includes a cookie management tool, you will find a hover button at the bottom of your screen.
85 If you do not wish to receive cookies you may be able to refuse them by adjusting your browser settings to reject cookies. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser.
86 We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
87 We may combine this log information with other information we collect about you. We do this k, Blanchardstown, Dublin 15, Ireland
88 Call us: +353 1 803 5400
89 Email us:
90 Symantec - Norton Global Privacy Statement
91 to improve services we offer you, to improve marketing, analytics, or site functionality. In an increasingly digitized world, Symantec values privacy and is committed to pro
92 We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
93 Do-Not-Track
94 There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal.
95 Please note that our websites may not recognize or take action in response to DNT signals from Web browsers. At this time, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals.
96 For more detailed information about cookies, Do-Not-Track and other tracking technologies, please visit and .
97 Third Party Data Collection
98 This may also include cookies placed by third parties, to deliver tailored information and content which may be of interest to you, such as promotions or offerings, when you visit third party websites after you have left our websites. We do not permit these third parties to collect personal data about you (such as email address) on our site, nor do we disclose with them any personal data about you.
99 Social Media Features and Widgets
100 Our websites include social media features, such as Facebook’s “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our site. These features are usually recognizable by their third party brand or logo and may collect your IP address, which page you are visiting on our websites, and set a cookie to enable the feature to work properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
101 How We Disclose Your Data
102 We do not sell, lease, rent or give away Your Data. We only disclose Your Data as described below, within our group of companies, with our partners, with service providers that process information on our behalf and with law enforcement. Processing is only undertaken for the purposes described in this Statement. If we disclose Your Data, we require those we disclose it with to comply with adequate privacy and confidentiality requirements, and security standards.
103 Partners
104 We may provide Your Data to our partners for the sole purpose of allowing them to conduct Symantec business. Our partners go through a certification process and only after that are they authorized to promote and sell our products and services. Our partners may use Your Data to communicate with you and others about Symantec products or services.
105 If you do not wish to receive promotional emails from our partners, you can unsubscribe directly in the footer of the partner’s email to you.
106 Service Providers Processing Data On Our Behalf
107 We may use contractors and service providers to process Your Data on our behalf for the purposes described in this Statement. We contractually require service providers to keep information secure and confidential and we do not allow our data processors to disclose Your Data to others without our
108 authorization, or to use it for their own purposes. However, if you have an independent relationship with these service providers their privacy statements will apply.
109 Law Enforcement
110 In certain instances, it may be necessary for Symantec to disclose Your personal data to government officials or otherwise as required by applicable law. No personal data will be disclosed to any law enforcement agency or governmental agency except in response to:
111 A subpoena, warrant or other process issued by a court of competent jurisdiction;
112 A legal process having the same consequence as a court-issued request for information, in that if Symantec were to refuse to provide such information, it would be in breach of local law, and it or its officers, executives or employees would be subject to liability for failing to honor such legal process;
113 Where such disclosure is necessary for Symantec to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered;
114 A request for information with the purpose of identifying and/or preventing credit card fraud; or
115 Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.
116 Global Data Transfers
117 Symantec is a global company and, as such, we process information in many countries. To conduct our business, and in accordance with this Statement, Your Data may be transferred to our approved partners, service providers, contractors, Symantec Corporation in the United States, or to subsidiaries of Symantec Corporation, which may be located in countries around the world. We will take steps to ensure the necessary level of protection is in place for these transfers, and all transfers will occur in compliance with applicable laws and regulations.
118 In the process of continuing to develop our business, we may acquire subsidiaries or other business entities. As a result of such transactions, and for the purpose of maintaining a continued relationship with you, we may transfer Your Data to a related affiliate. If we are involved in a reorganization, merger, acquisition or sale of our assets, Your Data may be transferred as part of that deal. We will notify you of any such deal and outline your choices in that event.
119 How We Protect Your Data
120 We have taken appropriate technical and organizational security measures to protect Your Data from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:
121 Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing Your Data.
122 Technology safeguards, like the use of Symantec anti-virus and endpoint protection software, encryption, and monitoring of our systems and data centers to ensure that they comply with our security policies. For example, credit card information is transmitted using Transport Layer Security (TLS) encryption.
123 Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect Your Data. Our organizational privacy policies and standards also guide our handling of Your Data.
124 Storage of Your Data
125 The information we collect from you may be stored on servers in the United States and anywhere Symantec or our vendors operate.
126 Links to Other Websites
127 Our websites may contain links to other websites, which are owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We are not responsible for the content or privacy practices of websites that are owned by companies that are not within the Symantec group of companies.
128 Our websites may also link to co-branded websites that are maintained by Symantec and one or more of our business partners, who are collecting Your Data pursuant to their own privacy practices. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.
129 Children’s Privacy
130 Our site is not directed to, nor do we knowingly collect information from, children under the age of 13.
131 Managing Your Data
132 We retain Your Data for as long as your account is active or as needed to provide you services. We also retain and use Your Data as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store Your Data for as long as is necessary for the purpose for which we collect it.
133 Accessing, Updating or Correcting Your Data
134 You are able to view and update much of Your Data through your Norton Account or for enterprise customers, your MySymantec . Under certain circumstances, you may be able to request the removal of inaccurate or incorrect information we have about you. We will respond to requests to access or delete Your Data within 30 days.
135 If you are a California resident under the age of 18, you may be permitted to request the removal of certain content that you have posted on our websites. To make such a request, please contact us.
136 Contact Us
137 If you have questions or concerns about your privacy, please:
138 Write to us:
139 Symantec Corporation – Privacy Team
140 350 Ellis Street
141 P.O. Box 7011
142 Mountain View, CA 94043
143 U.S.A.
144 Call us:
145 1-650-527-8000
146 If you are located in the European Economic Area, please:
147 Write to us:
148 Symantec Limited – Care of the UK and Ireland Legal Team
149 350 Brook Drive
150 Green Park, Reading, Berkshire, England, RG26UH
151 Changes To This Statement
152 We reserve the right to revise or modify this Statement. In such event, we will post a prominent notice on this website prior to the change becoming effective. If the changes would have the effect of introducing a purpose for the use of Your Data that is inconsistent with this Statement, and where required by applicable law, we will either notify you or provide you with an opportunity to opt-out from Symantec making such use.
153 Communication Choices
154 Norton Products
155 View and update Your Information in your Norton Account
156 Norton Preference Center
157 Unsubscribe from General Marketing Offers
158 Symantec Enterprise
159 View and update Your Information in MySymantec
160 Symantec Website Security Solutions Communication Preferences
161 If You Use Our Products – Product Privacy Notices
162 Product Privacy Statements
163 If you use our products, they may be governed by their own privacy notice. Learn more about the information collected by or in connection with your use of our products and services. tecting your personal data. Data and the protection of data are at the center of everything we do. As such, our business is built on security, compliance and accountability, enabling us to protect our customers’ most valuable assets.
164 We support the European Union’s General Data Protection Regulation (GDPR) and the safeguarding of privacy rights.
165 Select the Statement in Your Language:
166 English View | Download
167 Spanish View | Download
168 French View | Download
169 German View | Download
170 Norton Product and Service Privacy Notice
171 Learn more about the information collected by or in connection with your use of our products and services.
172 Select the Privacy Notice in Your Language:
173 English View | Download
174 Spanish View | Download
175 French View | Download
176 German Download
177 Enterprise Products & Services Transparency Notices
178 Learn more about the information collected by or in connection with your use of our products and services.
179 A
180 Advanced Threat Protection (ATP)
181 C
182 Cloud Data Protection (CDP)
183 Cloud Workload Protection (CWP)
184 Cloud Workload Protection Storage Agent (CWP-SA)
185 CloudSOC (CASB)
186 Content Analysis (CA)
187 Content Scanning Application Programming Interface (CSAPI)
188 Control Compliance Suite (CCS)
189 Control Compliance Suite Vulnerability Manager (CCS-VM)
190 D
191 Data Center Security (DCS)
192 Data Loss Prevention (Cloud Service) (DLP Cloud)
193 Data Loss Prevention (On-Prem)
194 Deep Sight Intelligence (DS)
195 E
196 Email Security.Cloud
197 Encryption (on-prem)
198 Encryption Command Line (on-prem)
199 Encryption PGP (on-prem)
200 Encryption SEE (on-prem)
201 Encryption (Cloud)
202 Endpoint Detection & Response Cloud (EDRC)
203 G
204 Global Inteligence Network (GIN)
205 I
206 Incident Response (IR)
207 Information Centric Analytics (ICA)
208 IT Management Suite (ITMS)
209 L
210 Live Update Administrator (LUA)
211 M
212 Managed Security Services (MSS)
213 Messaging Gateway (SMG)
214 P
215 PacketShaper S Series
216 Partner Management Console (PMC)
217 ProxySG
218 Q
219 Quarantine Server
220 S
221 Security Analytics
222 Security Technology and Response (STAR)
223 SSL Visibility Appliance (SSLV)
224 Symantec Endpoint Protection (SEP)
225 Symantec Endpoint Protection Cloud (SEP Cloud)
226 Symantec Endpoint Protection Cloud Portal (SAEP)
227 Symantec Endpoint Protection Small Business Edition (SEP SBE)
228 Symantec Mail Security for Microsoft Exchange (SMSMSE)
229 Symantec Management Center (MC)
230 Symantec Protection Engine (SPE)
231 Symantec Protection for SharePoint Servers (SPSS)
232 Symantec Reporter
233 Symantec WSS Analytics & Reporting
234 V
235 Validation & ID Protection (VIP) Service
236 W
237 Web Isolation
238 Web Security Service (WSS)