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Hotels at Home (en) - Privacy Policy and Safe Harbor Sep 22, 2018 | 99.05%
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0 Privacy PolicyThis website is operated on behalf of Hotels at Home, Inc. Hotels at Home, Inc. has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this website. Privacy Policy
1 This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
2 At Hotels at Home, Inc., meeting your needs and expectations form the foundation of everything we do--including protecting your privacy. We require the third party operating this website to also protect your privacy.
3 If after reviewing this Statement, you have any questions or privacy concerns please send an email to or send a letter to:
4 Hotels at Home
5 208 Passaic Avenue
6 Fairfield, NJ 07004
8 Self-Regulatory Frameworks
9 Hotels at Home, Inc. (HAH) follows the same practices outlined by the EU-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal information transferred from the European Union member countries to the United States.
10 HAH's accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles.
11 We encourage you to contact us, via , should you have any inquiries or complaints about our handling of your personal data or about our privacy practices generally.
12 As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. HAH is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
13 Browsing
14 This website does not collect personally identifiable information when you browse this website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the website. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents, and functionality to meet your needs.
15 Information We Collect and How We Use It
16 When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. We will also use your email address to 1) send you an email order confirmation and 2) notify you about special offers and promotions as described in the email section of this privacy statement. You can opt out of emails at any time.
17 Creating a Personal Account
18 At your choice, you may create a personal account which will allow you to log on and view your order history and track any recent orders. The security of this information is addressed in security section below.
19 Securing the Transmission and Storage of Information
20 We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
21 After information reaches us, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside our servers. Because laws applicable to personal information vary by country, Information collected on the websites covered by this privacy statement is generally processed and stored in the United States.
22 Disclosure of Information to Third Parties
23 We do not permit the sale or transfer of personally identifiable information to entities outside of the Hotels at Home, Inc. family of companies for their use without your approval and to complete an order that you have consented to, except if ordered to do so by law enforcement persons.
24 Cookies
25 Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a Cookie throughout the online order process. Without cookies we will not be able to keep information you enter on multiple pages together. In addition, Cookies are used to: * Measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access * Provide functionality that we believe would be of interest and value to you. The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Hotels at Home, Inc.. Cookies do not corrupt or damage your computer, programs, or computer files. You must set your browser to accept Cookies in order to use Hotels at Home, Inc. store.
26 Emails about Special Offers and Promotions and Opt-Out
27 It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Hotels at Home, Inc. offers which may also include the promotions of select, reputable third parties with whom Hotels at Home, Inc. has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use a third-party email service providers to send emails. These service providers are prohibited from using your email address for any purpose other than to send Hotels at Home, Inc.-related email.
28 We provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.
29 Other sites
30 Hotels at Home, Inc. is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from and to the non-Hotels at Home, Inc. websites that you may access from this website.
31 Legal Issues
32 This is a United States website and is subject to United States law. Hotels at Home, Inc. will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Hotels at Home, Inc. guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.
33 If you are a customer who resides in the State of California, you have the right to request from Hotels at Home, Inc. a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. Although Hotels at Home, Inc. does not share personally identifiable information with unrelated third parties for their own direct marketing purposes, many of our hotels, which are separately owned and operated by franchisees of Hotels at Home, Inc., are permitted to use the personally identifiable information they receive from Hotels at Home, Inc. to market the Hotels at Home, Inc. hotels that they franchise. If you would like to request information about the franchisees that may have obtained personally identifiable information about you during the immediately preceding calendar year, please send an email to or send a letter to:
34 Hotels at Home
35 208 Passaic Avenue
36 Fairfield, NJ 07004
37 USA
38 Changes to Your Privacy Rights
39 In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on March 14, 2017. Effective date: May 25, 2018
40 Hotels at Home ("us", "we", or "our") operates the website (the "Service").
41 This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
42 We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from
43 Definitions
44 Service: Service is the website operated by Hotels at Home
45 Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
46 Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
47 Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
48 Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
49 Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
50 Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.
51 Information Collection and Use
52 We collect several different types of information for various purposes to provide and improve our Service to you.
53 Types of Data Collected:
54 Personal Data
55 While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
56 Email address
57 First name and last name
58 Phone number
59 Address, State, Province, ZIP/Postal code, City
60 Cookies and Usage Data
61 We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
62 Usage Data
63 We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
64 Tracking Cookies Data
65 We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
66 Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
67 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
68 Examples of Cookies we use:
69 Session Cookies: We use Session Cookies to operate our Service.
70 Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
71 Security Cookies: We use Security Cookies for security purposes.
72 Use of Data
73 Hotels at Home uses the collected data for various purposes:
74 To provide and maintain our Service
75 To notify you about changes to our Service
76 To allow you to participate in interactive features of our Service when you choose to do so
77 To provide customer support
78 To gather analysis or valuable information so that we can improve our Service
79 To monitor the usage of our Service
80 To detect, prevent and address technical issues
81 To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
82 Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
83 If you are from the European Economic Area (EEA), Hotels at Home legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
84 Hotels at Home may process your Personal Data because:
85 We need to perform a contract with you
86 You have given us permission to do so
87 The processing is in our legitimate interests and it's not overridden by your rights
88 For payment processing purposes
89 To comply with the law
90 Retention of Data
91 Hotels at Home will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
92 Hotels at Home will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
93 Transfer of Data
94 Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
95 If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
96 Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
97 Hotels at Home will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
98 Disclosure of Data
99 Disclosure for Law Enforcement: Under certain circumstances, Hotels at Home may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
100 Legal Requirements: Hotels at Home may disclose your Personal Data in the good faith belief that such action is necessary to:
101 To comply with a legal obligation
102 To protect and defend the rights or property of Hotels at Home
103 To prevent or investigate possible wrongdoing in connection with the Service
104 To protect the personal safety of users of the Service or the public
105 To protect against legal liability
106 Security of Data
107 The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
108 Your Data Protection Rights Under General Data Protection Regulation (GDPR)
109 If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Hotels at Home aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
110 If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
111 In certain circumstances, you have the following data protection rights:
112 The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
113 The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
114 The right to object. You have the right to object to our processing of your Personal Data.
115 The right of restriction. You have the right to request that we restrict the processing of your personal information.
116 The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
117 The right to withdraw consent. You also have the right to withdraw your consent at any time where Hotels at Home relied on your consent to process your personal information.
118 Please note that we may ask you to verify your identity before responding to such requests.
119 You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
120 Service Providers
121 We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
122 These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
123 Analytics: We may use third-party Service Providers to monitor and analyze the use of our Service.
124 Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:
125 Behavioral Remarketing: Hotels at Home uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
126 Google AdWords: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Google also recommends installing the Google Analytics Opt-out Browser Add-on - - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:
127 Payments: We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:
128 PayPal: Their Privacy Policy can be viewed at
129 Amazon: Their Privacy Policy can be viewed at
130 Ingenico: Their Privacy Policy can be viewed at
131 Links to Other Sites
132 Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
133 We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
134 Children's Privacy
135 Our Service does not address anyone under the age of 18 ("Children").
136 We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
137 Changes to This Privacy Policy
138 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
139 You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
140 Contact Us
141 If you have any questions about this Privacy Policy, please contact us:
142 By email:
143 By phone: 877.779.7888